Global escalations specialist Work, Jobs in London, Eng (with Salaries)

YouTube Escalation Specialist, Social Comms and Escalations
Google —London
- Weekend availability
- Social media management
- Bachelor's degree
- No degree
13d
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Senior Card Operations Specialist
PaymentGenes —London
- £90,000 a year
- Analysis skills
- Presentation skills
- Communication skills
Customer Operations Specialist
Plasma —London
- £30,000 - £40,000 a year
- Full-time
11d
Global Payroll Specialist (UK/EMEA)
Thornton Tomasetti —London
- Full-time
- Analysis skills
- Bachelor's degree
- Communication skills
Quick apply
Senior Specialist, Workday Finance
Kyriba —London
- £67,900 - £85,900 a year
- Full-time
Senior Compliance Specialist – Governance & Reporting
SWIFT Financial Messaging Services —London
- Full-time
- English
- Communication skills
Operations Specialist III, Aerospace & Defense (UK)
Airspace —London
- £48,000 - £61,000 a year
- Remote
Quick apply
12d
Escalations Manager (Maternity Cover)
Trustpilot —London
- Management
- Leadership
- Employee assistance programme
- Employee discount
Senior Housing Practitioner
Support When It Matters —Hackney
- £33,000 - £33,500 a year
- Full-time
- Microsoft Outlook
- Project management
- Travel
Quick apply
5d
EMEA Customer onboarding Lead
Digital Realty —London
- Full-time
- Customer service
- Supervising experience
- Bachelor's degree
Global Operations Coordinator
Crisis24 —London
- Full-time
- Communication skills
Quick apply
Macmillan Support Worker Team Leader
King's College Hospital NHS Foundation Trust —London
- £38,488 - £46,852 a year
- Full-time
- Care plans
- Time management
6d
Benefits Specialist
Bloomberg —London
- Microsoft Excel
- Project management
- Bachelor's degree
Contingent Workforce Specialist (12 Month Fixed-Term Contract)
PlayStation Global —London
- Human resources
Quick apply
7d
GCM Relationship Manager III - UK
M&T Bank —London
- Full-time
- Analysis skills
- Bachelor's degree
- No degree
13d
Performance Specialist
SEI Investments —London
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Analysis skills
5d
Operations Specialist I, Aerospace & Defense (UK)
Airspace —London
- £31,000 - £39,000 a year
- Remote
- Communication skills
Quick apply
12d
Asset Experience Services - Deputy Team Lead
NAA-Jones Lang LaSalle Resources —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
10d
Facilities Specialist
Gen Re —London
- Microsoft Outlook
- Front desk
- IT

I want to receive the latest job alerts for global escalations specialist in london, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

YouTube Escalation Specialist, Social Comms and Escalations

Google -
London

Apply Now

Job details

13 days ago

Qualifications

Social media management
Bachelor's degree

Full job description

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
2 years of experience in a customer or client-facing role supporting incident response, crisis management, online escalations, or trust and safety operations.

Preferred qualifications:

Experience managing scaled public social media/PR communications alongside high-stakes, 1:1 de-escalation of sensitive creator issues.
Track record acting as an incident manager in changing environments, including participating in 24/7 on-call rotations.
Track record in partnering with PR, Legal, Trust and Safety, and Engineering to resolve complex incidents.
Ability to utilize social analytics and boolean logic to track emerging brand risks and inform executive-level decisions.
Excellent editorial command of brand voice, translating complex platform policies into empathetic, trusted communications.

About the job

YouTube’s Scaled Comms and Escalation team works 24/7 at the forefront of YouTube’s engagement, managing both public conversations and sensitive user interactions. We are the brand's voice on social and community channels, actively shaping public discourse, fostering community growth, and scaling support. Simultaneously, we protect brand reputation and user safety through direct outreach and expert escalation management for sensitive and security-related issues.

As an Escalation Specialist, you will enable 24x7 rapid response for our most time-sensitive escalations. You will act as a subject-matter expert, responsible for crafting impactful public-facing communications and managing a wide range of escalations from social media channels.

You will report to the Global Escalation Manager and collaborate extensively with cross-functional teams to mitigate brand risk and ensure swift and effective resolution of user and creator issues.

This role requires on-call work, including working weekends, holidays, and overnight shifts on a rotational basis.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Responsibilities

Triage and resolve sensitive, high-consequence social alerts and escalations under a 24-hour "follow-the-sun" global model to mitigate security and brand risks.
Develop end-to-end external communications, crafting story angles and messaging on social platforms to safely de-escalate creator situations.
Partner cross-functionally with PR, Legal, and Trust and Safety to synthesize crisis updates and distribute high priority internal alerts to company executives within strict timelines.
Drive protocol improvements by identifying workflow efficiencies, automating documentation backend metrics, and maintaining data precision within tracking tools.
Act as a YouTube platform and creator landscape subject-matter expert, contributing actionable ecosystem insights to weekly internal trend reports.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Apply Now

Refine Your Search

global escalations specialist jobs in london, eng

YouTube Escalation Specialist, Social Comms and Escalations

Client Engagement Manager

Senior Card Operations Specialist

Customer Operations Specialist

Global Payroll Specialist (UK/EMEA)

Senior Specialist, Workday Finance

Senior Compliance Specialist – Governance & Reporting

Operations Specialist III, Aerospace & Defense (UK)

Escalations Manager (Maternity Cover)

Senior Housing Practitioner

EMEA Customer onboarding Lead

Global Operations Coordinator

Macmillan Support Worker Team Leader

Benefits Specialist

Contingent Workforce Specialist (12 Month Fixed-Term Contract)

GCM Relationship Manager III - UK

Performance Specialist

Operations Specialist I, Aerospace & Defense (UK)

Asset Experience Services - Deputy Team Lead

Facilities Specialist

I want to receive the latest job alerts for global escalations specialist in london, eng

Related Searches

Explore jobs in more locations

Minimum qualifications:

Preferred qualifications:

About the job

Responsibilities

Jobseeker tools

Employer Tools

Browse

Stay Connected