Description
About Pyrford Lakes
Pyrford Lakes is one of the UK’s busiest and most welcoming golf venues, delivering outstanding golf experiences to tens of thousands of players every year. As part of Get Golfing, we are proud to be a modern, inclusive organisation focused on community, innovation, and unforgettable customer experiences.
Our mission is simple: create memories and leave a legacy.
The Role
We are looking for an experienced and proactive hospitality professional to help lead and support our team. This will involve both casual and events trade as well as back of house organisation, cellar management and training. This is a varied, customer-facing role where you’ll help deliver outstanding service both in the clubhouse and events suite.
This position is ideal for someone who enjoys working in a collaborative supportive environment, thrives under pressure, and is happy to turn their hand to everything from serving coffees to setting up and delivering large events, supporting new members of the team, and delivering reliable and well prepared shifts.
Requirements
Key Responsibilities
Customer Service & Hospitality
- Deliver exceptional customer service in the clubhouse, bar, and dining areas
- Encourage and drive the team across various areas of the business
- Monitor stock controls and cellar management
- Have high standards of hygiene and cleanliness and ensure that they are maintained on site
- Setting up Events and Golf days.
- Be highly reliable and punctual
- Be adaptable to the needs of the business
Golf Operations & Course Support
- Welcome golfers and manage check-in and prepayments
- Manage tee sheets to maximise flow, play, and customer satisfaction
- Act as starter and/or marshal to support pace of play and on-course etiquette
- Manage rental equipment including buggies, trolleys, and hire sets
- Support golf competitions, society days, and events
- Communicate clearly with players before, during, and after their round
- Support retail, promotions, and customer data capture
- Maintain high presentation standards across clubhouse and golf facilities
Compliance, Safety & Teamwork
- Follow food safety, licensing, and health & safety regulations
- Serve alcohol responsibly and in line with licensing laws
- Work closely with kitchen, bar, events, and golf teams
- Take a proactive, team-first approach to daily operations
What We’re Looking For
Essential
- Previous experience in hospitality management, customer service, or a similar front-facing role
- Strong communication and interpersonal skills
- Ability to work efficiently in a busy, customer-focused environment
- Confidence handling payments and using POS systems
- Willingness to work flexible hours, including weekends, early starts, evenings, and late finishes for functions and events
- A positive, can-do attitude and willingness to learn
- Basic understanding of food hygiene and health & safety (training provided)
Salary: Competitive and dependant on experience.
Benefits
Training & development opportunities- Free golf
- 50% staff discount on food
- Staff referral programme
