Guest experience expert Work, Jobs in London, Eng (with Salaries)

Tour Guide - London Expert
The View from The Shard —London
- £31,500 a year
- Temporary
- Hospitality
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
7d
Concierge Officer
Pinnacle Group —Battersea
- £28,000 - £29,000 a year
- Full-time
- English
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Venue Host
Madera at Treehouse Hotel London —West London
- Full-time
- Hospitality
- Hotel
- Hotel experience
- Annual leave
- Employee assistance programme
Quick apply
13d
Guest Ambassador
PROception —London
- £15.42 an hour
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Employee discount
Quick apply
3d
Experience & Engagement Manager
Virgin Active —London
- £36,582 a year
- Weekend availability
- Annual leave
- Employee discount
Waiting Staff
Treehouse Hotel London —West London
- Full-time
- Hospitality
- Hotel
- Hotel experience
- Annual leave
- Employee assistance programme
Quick apply
Guest Experience Expert Guest Service Associate Grosvenor Square
Marriott International, Inc —London
- Full-time
- Bar
- Hotel
- Guest services
- Employee discount
6d
Illusion Expert - Guest Engagement Staff
MOI London LLC —London
- £14 an hour
- Part-time
- Hospitality
Quick apply
CNN London Planning (Interviews & Guest Booking) Intern
Warner Bros. Discovery —London
- £29,000 a year
- Hybrid work
- In-person
- Internship
3d
Assistant Manager
Roxy Leisure —London
- £35,000 a year
- Weekend availability
- Bar
- Employee assistance programme
- Employee discount
Quick apply
Waiting Staff
Madera at Treehouse Hotel London —West London
- Full-time
- Hospitality
- Hotel
- Hotel experience
- Annual leave
- Employee assistance programme
Quick apply
13d
Guest Experience Expert - Sheraton Heathrow Hotel
Marriott International, Inc —West Drayton
- Overtime
- Microsoft Outlook
- Hotel
- Hotel experience
- Employee discount
- Referral programme
Maintenance
Hotel Indigo London - Kensington —London
- Part-time
- Hospitality
- Maintenance
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Guest Experience Expert - Rooms Controller - London Marriott Marble Arch
Marriott International, Inc —London
- £13.53 an hour
- Full-time
- Microsoft Outlook
- Java
- Hotel
- Employee discount
- Referral programme
14d
Guest Services Ambassador
NAB-Jones Lang LaSalle Services —London
- Full-time
- Hybrid work
- In-person
- Communication skills
Quick apply
Fitness Coach
Fitness First —London
- £12.71 an hour
- Part-time
- Communication skills
- Employee discount
- Gym membership
Quick apply
7d
Guest Services Ambassador
JLL —London
- Full-time
- Hybrid work
- Communication skills
Day Concierge
Rendall & Rittner —London
- £30,000 - £32,000 a year
- Full-time
- Customer service
- Employee assistance programme
- Referral programme
5d
Golf Food & Beverage Assistant
Foxhills Club & Resort —Chertsey
- Part-time
- Customer service
- Hotel
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
6d
Duty Manager
Virgin Active —London
- £14.56 an hour
- Full-time
- Hospitality
- Communication skills
- Annual leave
- Employee discount

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Tour Guide - London Expert

The View from The Shard -
London

Quick apply

Job details

Temporary
£31,500 a year
7 days ago

Benefits

Employee assistance programme
Employee discount

Qualifications

Hospitality
Sales
Customer service
Adobe Captivate
English
First Aid Certification
Communication skills

Full job description

JOB DESCRIPTION

Job Title: London Expert- The View from The Shard

Contract: The role is offered on a temporary basis for a minimum duration of three months.

Hours: 42.5 hours per week, worked on a roster pattern that includes weekends, Bank Holidays and evenings. Late‑night and early‑morning shifts may also be required to support events.

Reports to: Assistant Guest Experience Manager

Salary: Up to £31,500 per annum (pro-rated)

THE PERKS

33 days Holiday (pro-rated)
Complimentary tickets to The View and 40% staff discount
Employee Assistance Programme

ROLE PURPOSE

As one of the faces our guests remember long after their visit, you’ll help create unforgettable experiences at the top of the Shard. You’ll bring London to life - delighting visitors, sparking curiosity and creating lasting memories. Working as part of an energetic team, you’ll engage guests through your knowledge and storytelling, sharing fascinating facts and iconic stories that leave every guest smiling and inspired.

WHO WE ARE LOOKING FOR

We’re looking for someone who makes a lasting impression and thrives on creating memorable experiences. You bring energy, confidence and enjoy connecting with people from around the world.

You have an exceptional knowledge of London - its secrets, history, landmarks, culture, the Royal Family (of course), and love bringing these stories to life in an engaging way. With a positive attitude and welcoming approach, you make every interaction count and help create an exceptional guest experience.

TO APPLY

We’d love to see your energy and passion for London! Send us a short video audition (2–3 minutes) introducing yourself and sharing what you love most about London. Send your CV along with an audition video to [email protected] by 28 June 2026.

KEY RESPONSIBILITIES

Guest Experience

Greet and welcome guests, creating a positive first impression; able to work outdoors for extended periods in all weather conditions
Proactively share your knowledge of London with guests, including interesting facts, history and stories
Create and develop unique guided tours, delivering engaging experiences to guests
Deliver guided tour and London knowledge training to staff members
Keep your knowledge of London up to date
Provide premium-quality customer service and guest engagement
Seek every opportunity to interact with guests, ensuring expectations are exceeded
Engage and entertain all guests, whether individuals, couples, or small and large groups, ensuring a consistently positive and memorable experience
Be knowledgeable about our products, offers and ticket types, providing accurate information to guests
Captivate a diverse audience, ensuring each experience is unique and memorable
Demonstrate a positive presence by remaining alert and approachable, presenting yourself to the highest standards
Keep up to date with brand guidelines and adapt to our brand personality
Conduct site visits and independent research, applying new insights to enhance guided tours and support marketing initiatives
Wear mascot costumes and uniforms during activations, ensuring all guidelines are followed at all times

Operational

Set up entrance areas and manage guest queues to ensure a smooth, welcoming and efficient arrival experience
Ensure the attraction is consistently maintained to the highest presentation standards, taking ownership of your areas of responsibility
Use initiative to resolve guest enquiries or issues, escalating to the Duty Manager where required
Actively participate in regular meetings and briefings with managers and colleagues
Use telephones, radios, computers and other technology as required to carry out duties
Achieve individual and team KPIs set by the management team
Support the Duty Manager by handling radio calls and coordinating staff allocations to ensure smooth operations
Provide support to other departments within the attraction as required

Health & Safety

Undertake Health, Safety and Fire responsibilities, including acting as Fire Marshal when required
Ensure compliance with Shard Health and Safety procedures
Report all breaches of safety regulations, incidents or near misses promptly to the management team
Help maintain building security, including observation and first response to incidents
Undertake queue management responsibilities and follow evacuation procedures to ensure the safety of guests and staff

KEY SKILLS & EXPERIENCE

Extensive knowledge of London, without reliance on reference materials
An enthusiastic and engaging, theatrical style that builds excitement and anticipation
Experience in driving sales and achieving targets
Exemplary personal presentation standards
Experience working in a premium attraction or hospitality environment
Ability to proactively engage and connect with guests and colleagues
Excellent communication, customer service and influencing skills, with the ability to communicate clearly and confidently in English to diverse audiences
A strong commitment to customer service, with a proactive approach to guest needs
Self-motivated, with the ability to work effectively both independently and as part of a team
An awareness of equality, diversity and inclusion and a commitment to creating an inclusive environment for all guests

Desirable:

Understanding of good health and safety management practices
Ability to build effective relationships with stakeholders
Ability to communicate in a second language
A current First Aid qualification

Pay: £31,500.00 per year

Work Location: In person

Quick apply

Refine Your Search

guest experience expert jobs in london, eng

Tour Guide - London Expert

Concierge Officer

Venue Host

Guest Ambassador

Experience & Engagement Manager

Waiting Staff

Guest Experience Expert Guest Service Associate Grosvenor Square

Illusion Expert - Guest Engagement Staff

CNN London Planning (Interviews & Guest Booking) Intern

Assistant Manager

Waiting Staff

Guest Experience Expert - Sheraton Heathrow Hotel

Maintenance

Guest Experience Expert - Rooms Controller - London Marriott Marble Arch

Guest Services Ambassador

Fitness Coach

Guest Services Ambassador

Day Concierge

Golf Food & Beverage Assistant

Duty Manager

I want to receive the latest job alerts for guest experience expert in london, eng

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