Help desk analyst Work, Jobs in London, Eng (with Salaries)

Support Analyst
Elexon —London
- £45,000 a year
- Hybrid work
- Continuous improvement
- Communication skills
5d
Apprentice IT Service Desk Analyst
CWA —London
- Full-time
- Organisational skills
- Communication skills
- Annual leave
2d
Support Analyst
Palantir —London
- Weekend availability
- Remote
Quick apply
Service Desk Analyst (1st line) - Onsite
Wanstor —London
- Full-time
- In-person
- Communication skills
- Annual leave
Quick apply
9d
1st Line Service Desk Analyst
Goaco —Dartford
- Full-time
- Travel
- In-person
- Communication skills
12d
IT Service Desk Analyst
Hampshire Trust Bank —London
- Full-time
- Writing skills
- Travel
- Computer skills
- Annual leave
Quick apply
8d
End User Support Analyst
Element Materials Technology —London
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
Service Desk Analyst
Lane Clark & Peacock —London
- Full-time
- Continuous improvement
- Computer networking
- Communication skills
- Annual leave
- Employee discount
Associate Data Analyst
CDP Global —London
- £27,265 - £34,082 a year
- Hybrid work
- English
- Product management
- Agile
- Employee assistance programme
Service Desk Analyst
Tony Blair Institute for Global Change —London
- Full-time
- Communication skills
Service Desk Analyst
Synapri —London
- DevOps
- Continuous improvement
- Agile
Service Desk Analyst - Shared Services
Methods Business and Digital Technology —London
- Weekend availability
- Hybrid work
- Analysis skills
- Scripting
- Communication skills
- Employee assistance programme
Quick apply
Research Analyst - Equities
Janus Henderson —London
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Analytics
Data Selections Analyst
WWF —Woking
- £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Data analysis skills
- Analysis skills
- Annual leave
2d
Data Analyst
kraken —Cyprus Station
- Full-time
- English
- Master's degree
- AI
Application Support Analyst
Clinisys —Woking
- Hybrid work
- Mentoring
- Organisational skills
- Training & development
Service Desk Analyst
OPUS TECHNOLOGY —Reigate
- £30,000 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- Life insurance
- Referral programme
Quick apply
9d
Deskside Support Analyst
Markel International Services Ltd —London
- Bar
- Travel
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
Systems Support Analyst
Walkers Global —London
- Weekend availability
- Maintenance
- Microsoft Office
- Bachelor's degree
EMRS Settlement Analyst
Elexon —London
- £35,400 a year
- Hybrid work
- Organisational skills
- Communication skills
1d

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Support Analyst

Elexon -
London

Apply Now

Job details

£45,000 a year
5 days ago

Benefits

Company pension
Private medical insurance

Qualifications

Technical troubleshooting
Stakeholder liaison
Incident queue management
IT service management
Ticket management
User account management
Continuous improvement
Technical support incident logging
Technical writing
IT incident logging
Root cause analysis
Communication skills
Help desk

Full job description

We’re looking for a Support Analyst to join the Technology function at Elexon on a permanent basis.

In this role, you’ll provide first- and second-line support across Elexon’s systems and services, ensuring incidents, requests, and issues are managed efficiently and in line with service expectations. You’ll play a key role in maintaining service stability, user satisfaction, and operational performance, working closely with internal teams, suppliers, and stakeholders.

This is a great opportunity to work in a fast-paced, technology-driven environment, supporting critical services that underpin the GB electricity market.

What you’ll do:

Provide 1st and 2nd line support, managing incidents, service requests, and user queries
Log, prioritise, and resolve issues in line with SLAs and service management processes
Perform incident, problem, and request management, escalating where required
Work with technical teams and suppliers to troubleshoot and resolve system issues
Maintain and update knowledge base articles and support documentation
Monitor systems and services to ensure availability and performance standards are met
Support user onboarding, access management, and system configuration tasks
Contribute to root cause analysis and continuous improvement activities
Assist with release support, testing, and change activities where required
Provide clear communication to users and stakeholders on issue status and resolution

What you’ll bring:

Experience in a Support Analyst, Service Desk, or IT Support role
Understanding of IT service management principles (ITIL)
Experience managing incidents, service requests, and user support queries
Strong problem-solving skills and ability to troubleshoot technical issues
Good communication skills, with the ability to support both technical and non-technical users
Ability to prioritise workload and manage multiple tasks in a fast-paced environment
Experience working with ITSM tools (e.g. ServiceNow, Jira, or similar)
Basic understanding of IT systems, applications, and infrastructure
Experience in regulated environments or utilities sector (desirable)

What’s in it for you:

Salary - £45,000
Excellent benefits including bonus, private medical insurance and generous pension scheme
The opportunity to work within a thriving organisation which can support your growth and development
We operate a hybrid working approach with 2 days in our London office

Our culture

We believe a diverse and inclusive culture allows innovation and creativity to flourish. We are committed to continuously improving our culture for our colleagues and stakeholders. Through our hugely successful Diversity Forum, Mental Health First Aid network and regular programme of activities and events, we celebrate difference and recognise the value of employee wellbeing, which is a consistent outcome from annual employee surveys that we conduct. Likewise, as a community, we like to support each other, and all agree Elexon is a great place to work with a great workspace too!

At Elexon, we want to:

Provide true equality of opportunity
Attract and retain diverse talent
Listen to all voices
Be representative of the communities we work in
Be a role model for Diversity and Inclusion in the industry

Elexon together, embracing differences, listening to all voices

Ready to make an impact? Join us and help shape the future of energy services.

Apply Now

Refine Your Search

help desk analyst jobs in london, eng

Support Analyst

Apprentice IT Service Desk Analyst

Support Analyst

Service Desk Analyst (1st line) - Onsite

1st Line Service Desk Analyst

IT Service Desk Analyst

End User Support Analyst

Service Desk Analyst

Associate Data Analyst

Service Desk Analyst

Service Desk Analyst

Service Desk Analyst - Shared Services

Research Analyst - Equities

Data Selections Analyst

Data Analyst

Application Support Analyst

Service Desk Analyst

Deskside Support Analyst

Systems Support Analyst

EMRS Settlement Analyst

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