Helpdesk administrator shifts Work, Jobs in London, Eng (with Salaries)

Helpdesk Administrator
ABM —North Greenwich Station
- Full-time
- Customer service
- Organisational skills
- Communication skills
17h
Helpdesk Administrator
ABM UK —Greenwich
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Employee discount
Quick apply
20h
System Administrator 1 - UK
M.C. Dean, Inc —London
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Mobile A/C Engineer
ABM —London
- 8 hour shift
- Maintenance
- Microsoft Office
- Driving
Mobile A/C Engineer
ABM UK —London
- £38,000 a year
- 8 hour shift
- Maintenance
- Microsoft Office
- Driving
- Employee discount
Quick apply
Mobile Refrigeration / Chiller Engineer
ABM —Hounslow
- Full-time
- Maintenance
- Microsoft Office
- Driving
Mobile Refrigeration / Chiller Engineer
ABM UK —Hounslow
- £50,000 - £51,000 a year
- Full-time
- Maintenance
- Microsoft Office
- Driving
- Employee discount
Quick apply

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Helpdesk Administrator
ABM —North Greenwich Station
Ability to develop effective relations with key stakeholders including management and customers. An excellent telephone manner with the ability to communicate…
17h
Helpdesk Administrator
ABM UK —Greenwich
Ability to develop effective relations with key stakeholders including management and customers. An excellent telephone manner with the ability to communicate…
Quick apply
20h

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helpdesk administrator shifts jobs near london, eng

Helpdesk Administrator

ABM -
North Greenwich Station

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Job details

Full-time
17 hours ago

Qualifications

Customer service
Organisational skills
Communication skills

Full job description

Description

LOCATIONS: 14 Pier Walk, North Greenwich, SE10 0ES

SHIFT PATTERN: Monday - Friday 08:00 - 17:00, 40 hours per week

SALARY: Competitive

ROLE OVERVIEW AND PURPOSE:

The Helpdesk Administrator works alongside M&E Helpdesk and Helpdesk Coordinator to form part of the team responsible for the receiving, allocating and the progression of reactive emergency maintenance faults.

KEY RESPONSIBILITIES:

Key duties and accountabilities include:

Cover the helpdesk in the absence of Helpdesk Operative

Vetting service requests received via CAFM system.

Analysis of job history/running reports to avoid duplication.

Ordering parts required for the job.

Prioritising urgent jobs and plan and dispatch engineers to meet urgent demand.

Plan/Coordinate work for current and next day.

Escalate any complaints or issues as required.

Ensuing Reactive Work to Additional Work process is followed.

Manage the completion process, reviews, audit fails and ensure all closures are sent to the client via the

CAFM system.

Collate and Submit SLA extension requests to the client.

Adhere to all SLAs/KPIs set against your role and including call answering times, quality assurance, email

response times if covering the Helpdesk.

Utilising CAFM system - Obtain and Provide mitigation for breached Faults for previous 24 hours (ready for period end)

Ensure compliance with statutory and company procedures across all functions.

To take reasonable care for the health and safety of him/herself and others who may be affected by their acts and omissions and to co-operate with his/her employer so far as is necessary to enable them to carry out their statutory duty.

High attention to detail on all work submitted.

Contribute to reducing levels of customer complaints.

Undertake other duties as directed by management.

REQUIRED SKILLS AND EXPERIENCE:

Exceptional organisational skills.

Ability to handle conflicting workloads and to work under pressure.

Strong communication skills in both telephone and correspondence/report handling

An excellent telephone manner with the ability to communicate effectively at all levels delivering flawless customer service always.

Ability to develop effective relations with key stakeholders including management and customers.

Ability to set and achieve targets via effective engagement with stakeholder groups.

DESIRABLE:

A previous customer service representative or frontline support role is desirable.

Experience in using CAFM system or asset management system.

Rounded educational background and strong knowledge of Microsoft 365 systems

Apply Now

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helpdesk administrator shifts jobs in london, eng

Helpdesk Administrator

Helpdesk Administrator

System Administrator 1 - UK

Mobile A/C Engineer

Mobile A/C Engineer

Mobile Refrigeration / Chiller Engineer

Mobile Refrigeration / Chiller Engineer

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