helpdesk specialist Work, Jobs in london, eng (with Salaries)

IT Support Specialist
Flicknmix Ltd —London
- £28,000 - £33,000 a year
- Full-time
- In-person
- Communication skills
Quick apply
2d
IT Helpdesk Specialist, UK
Similarweb —London
- Windows
- Microsoft Office
- Scripting
2d
IT Helpdesk Specialist
Coveo —London
- Customer service
- IT
- Communication skills
Quick apply
IT Support Specialist I
Market News —London
- £31,000 - £36,000 a year
- Full-time
- Microsoft Access
- Azure
- Software troubleshooting
- Annual leave
- Employee assistance programme
Quick apply
9d
Remote Support Desk Operative
Titchfield Group —Essendon
- £27,500 - £30,000 a year
- Full-time
- Software troubleshooting
- Analysis skills
- IT
- Free parking
- Employee discount
Quick apply
2d
Analyst – Desktop Support New
StepStone Group —London
- Customer service
- Microsoft Office
- Computer networking
4d
Technical Customer Service Advisor
ArtiCAD Ltd —Watford
- £19,000 - £23,300 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- English
- Store discount
- Work from home
Quick apply
Analyst – Desktop Support
StepStone Group —London
- Customer service
- Microsoft Office
- Computer networking
4d
Customer Operations Specialist
GlobalData Plc. —London
- £35,000 a year
- Full-time
IT Operations Specialist
Auction Technology Group —London
- Azure
- AWS
- Scripting
CUSTOMER SUPPORT SPECIALIST
Sigma Consulting Group —London
- £30,000 a month
- Full-time
- Hybrid work
- Communication skills
Quick apply
Business Support Administrator
Equans —Barbican
- Full-time
- Microsoft Excel
- Oracle
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Second Line Support Analyst – RCJ & Judicial
HM Courts & Tribunal Service —London
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
1d
IT Support Analyst
Abound —London
- £40,000 - £50,000 a year
- Full-time
- Scripting
- Computer networking
- Communication skills
- Gym membership
Technical Support Specialist
MEDIDATA —London
- Microsoft Outlook
- Customer service
- System design
- Annual leave
Technical Support Associate - London
Synthesia —London
- Full-time
- Hybrid work
- Software troubleshooting
- Analysis skills
- Continuous improvement
3d
Freshdesk coordinator
Inspiration Healthcare Ltd —London
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
4d
Global IT - Support Technician
Dorchester Collection —London
- Monday to Friday
- English
- Microsoft Office
- Hotel
- Referral programme
11d
Recruitment Administration Specialist
Alexander Mann Solutions —London
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Life insurance
4d
Scheduling Team Member / Administrator
Quest Medical UK Ltd —Brentwood
- £24,000 a year
- Overtime
- Microsoft Office
- Administrative experience
- Accounting
- Free parking
- Health & wellbeing programme
Quick apply
11d

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helpdesk specialist jobs near london, eng

IT Support Specialist

Flicknmix Ltd
London

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Job details

Permanent | Full-time
£28,000 - £33,000 a year
2 days ago

Qualifications

Jira
Google Docs
Operating systems
Mobile device management
Communication skills
Intune

Full job description

Role Overview

We are seeking a proactive, London-based IT Support Specialist to join our growing team. You will be the go-to technical expert for local and remote employees, ensuring smooth day-to-day operations. This role is highly hands-on, blending traditional service desk troubleshooting with modern MDM management, physical office workspace setups, and the architecture/optimisation of our IT ticketing infrastructure.

Key Duties & Responsibilities

1.⁠ ⁠Daily IT Support & On/Offboarding

⁠ ⁠Daily Helpdesk: Serving as the friendly, go-to person for all daily staff tech issues (Wi-Fi drops, password resets, printer issues, access to files).

⁠ ⁠New Starter Onboarding: Managing the end-to-end tech setup for new hires.

⁠ ⁠Offboarding: Offboarding leaving staff by revoking app access, collecting their hardware, and securely wiping devices for reuse.

⁠ ⁠Account Management: Creating and managing user accounts in Google Workspace or Microsoft 365, Slack, and Adobe.

2.⁠ ⁠Ticket System Setup & Management

⁠ ⁠Setup: Setting up and managing a lightweight, easy-to-use ticketing tool (like Jira Product Discovery, Zendesk, or Freshdesk) so our 30 team members can easily report issues.

⁠ ⁠Basic Automation: Setting up simple rules (e.g., alerts when someone submits an "Urgent" request, like a broken laptop).

⁠ ⁠Short Guides (How-Tos): Writing brief, jargon-free guides for the team (e.g., "How to connect to the office printer" or "How to use the meeting room TV").

3.⁠ ⁠MDM Management (Mobile Device Management)

⁠ ⁠Device Control: Using a basic MDM tool (like ManageEngine, Microsoft Intune, Jamf, or Kandji) to push out company software and security settings to all devices.

⁠ ⁠Security & Updates: Ensuring all staff laptops are encrypted and automatically installing critical system updates so our data stays safe.

⁠ ⁠Asset Tracking: Keeping a simple log of who has what laptop, monitor, and phone.

4.⁠ ⁠Office Setup & Workplace Technology

⁠ ⁠Desk & Desk Infrastructure: Assembling, cable-managing, and maintaining physical desk setups.

⁠ ⁠Meeting Room Tech: Making sure our meeting rooms and video screens (Zoom/Teams) work perfectly.

⁠ ⁠Office Internet: Checking that the office Wi-Fi is fast and reliable, and troubleshooting with the internet provider if it goes down.

⁠ ⁠Server & Network Setup: Configuring and maintaining our small, physical on-site tech closet.

Requirements & Qualifications

Technical Skills

⁠ ⁠Operating Systems: Comfortable managing both Apple MacBooks and Windows laptops.

⁠ ⁠Cloud Tools: Experience administering Google Workspace (Docs/Gmail) or Microsoft 365, plus Slack.

⁠ ⁠MDM & Tickets: Experience using any standard MDM software and a basic ticketing system.

⁠ ⁠Hardware Savvy: Happy working with physical hardware, from plugging in office routers to mounting monitor arms.

Soft Skills & Location Requirements

⁠ ⁠Friendly & Patient: Great communication skills—no tech-snobbery. You enjoy helping people solve their tech headaches.

⁠ ⁠Self-Starter: You need to be comfortable managing your own time and prioritising tasks.

⁠ ⁠London-Based: Able to work from our central London offices and occasionally travel between them to handle physical hardware and desk setups.

Pay: £28,000.00-£33,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

helpdesk specialist jobs in london, eng

IT Support Specialist

IT Helpdesk Specialist, UK

IT Helpdesk Specialist

IT Support Specialist I

Remote Support Desk Operative

Analyst – Desktop Support New

Technical Customer Service Advisor

Analyst – Desktop Support

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IT Operations Specialist

CUSTOMER SUPPORT SPECIALIST

Business Support Administrator

Second Line Support Analyst – RCJ & Judicial

IT Support Analyst

Technical Support Specialist

Technical Support Associate - London

Freshdesk coordinator

Global IT - Support Technician

Recruitment Administration Specialist

Scheduling Team Member / Administrator

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