Home based customer service agent Work, Jobs in London, Eng (with Salaries)

Customer Service Agent
StudentSafe —Slough
- £15 an hour
- Monday to Friday
- Hybrid work
- Customer service
- Travel
- Contracts
- Free parking
- Work from home
Quick apply
17h
Customer Service Agent - Travel Insurance
Cover-More —Uxbridge
- £25,000 a year
- Weekend availability
- Sales
- Customer service
- Travel
Quick apply
7d
Customer Success Consultant
Zoopla —London
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
Quick apply
2d
Ramp/Baggage Agent
Cobalt Ground Solutions —Heathrow
- £32,000 a year
- Overtime
- English
- Analysis skills
- Driving
- Free parking
Quick apply
1d
Reservations Agent
Lost Property St. Paul's - A Curio Collection by Hilton —London
- Full-time
- Hospitality
- Bar
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
8d
Sales & Service Agent
Gallagher —Romford
- £27,010 a year
- Full-time
- No experience needed
- Agile
- Communication skills
- Life insurance
Quick apply
Support Analyst
Enroly —London
- £30,000 - £33,000 a year
- Part-time
- Hybrid work
- Organisational skills
- APIs
- Communication skills
- Work from home
- Life insurance
Quick apply
6d
Community Host Day - 16 hours per week
urbanbubble - 2026 —London
- £13.98 - £15.48 an hour
- Part-time
- Customer service
- No experience needed
- Front desk
- Annual leave
- Sick pay
Quick apply
Night Receptionist
Dominus Group —East London
- Full-time
- English
- Hotel
- Front desk
- Employee assistance programme
- Referral programme
Quick apply
10d
Junior Account Manager (Customer Support)
Socialbear —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Project management
- Presentation skills
Quick apply
Trainee Estate Agent - Central London
Foxtons —London
- £32,000 - £50,000 a year
- Communication skills
- Annual leave
Quick apply
UKVI Compliance & Administrative Review Officer
Regent College London —London
- £42,000 - £50,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
1d
Trainee Estate Agent
Foxtons —London
- From £32,000 a year
- Driving
- Communication skills
- Annual leave
Quick apply
Customer Relations Executive
London Square —Kingston upon Thames
- Full-time
- Communication skills
- Employee discount
- Gym membership
Quick apply
Housing Team Administrator
Women's Pioneer Housing —Hammersmith
- £29,350 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Annual leave
- Employee assistance programme
Quick apply
7d
Customer Support Specialist, OntheMarket - London
CoStar Group —London
- Full-time
- Microsoft Office
- Bachelor's degree
- No degree
- Annual leave
Patients Services Call Handler
FRMG —Slough
- £12.75 an hour
- Part-time
- Customer service
- Travel
- Front desk
- Free parking
- Health & wellbeing programme
Quick apply
Junior Estate Agent - Islington
Foxtons —London
- £32,000 - £50,000 a year
- Communication skills
- Annual leave
Quick apply
Energy Renewals Expert
Bionic Services Ltd —London
- £27,000 a year
- Full-time
- Sales
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Quick apply
13d
Customer Success Manager
Spruce —London
- £50,000 - £72,000 a year
- Full-time
- Hybrid work
Quick apply

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Customer Service Agent

StudentSafe
Slough

Quick apply

Job details

Fixed term contract
£15 an hour
17 hours ago

Benefits

Free parking
Work from home
On-site parking

Qualifications

Customer service
Complaint handling
Contracts
Customer support
Communication skills
Help desk

Full job description

Help schools, parents and pupils experience safer, smarter school transport.

StudentSafe is seeking a dedicated and proactive Customer Service Agent to join their team on a fixed-term contract.

Do you have experience working on a helpdesk, in a customer service-facing role?
Are you passionate about providing excellent services to customers?
Are you looking to gain invaluable skills and experiences in the workplace?

If your answer is yes, please keep reading!

The role of the Customer Service Agent sits within the Customer Success Department. Here, you will play a pivotal role in supporting parents and guardians with all aspects of their transport requirements to and from school. We are a determined, ambitious and focused team, and are looking for our newest member to play a key role in contributing to our success. Every day is different to the next, and you will gain plenty of experience in a dynamic environment.

About StudentSafe

StudentSafe is a transport management and technology company helping independent schools across the UK deliver safer, smarter and more sustainable transport solutions.

We work in partnership with schools to improve home-to-school bus services and manage transport for sports fixtures, educational trips and other school activities. With ambitious growth plans and a target of partnering with more than 120 schools by 2028, this is an exciting time to join our team.

Every day, our people and technology help schools keep children safe while allowing staff to focus on what they do best: delivering an outstanding education.

Through our parent app, families can track vehicles in real time and receive updates on boarding status and delays, providing greater visibility and peace of mind. Behind the scenes, we help schools optimise routes, manage bookings, procure safe and reliable transport providers, improve operational efficiency and enhance the overall transport experience for parents and pupils alike.

If you're looking to join a growing company where your work has a genuine impact on schools, families and children's safety, we'd love to hear from you.

What will the Customer Service Agent be doing?

In this role, you will be working on StudentSafe’s Customer Service Helpdesk to field parent calls and emails, acting as the first point of contact for all parent queries.

Handle customer issues and escalations with professionalism and care, ensuring timely resolution and high customer satisfaction
Assist parents with placing regular and ad-hoc bookings
Incident management and complaint handling: work across internal teams to resolve any challenges
Guide parents on using the StudentSafe app and troubleshoot any app-related issues
Provide accurate, up-to-date information across all communication channels
Make targeted outbound calls to parents as required
Stay informed and up to date on all customer service tools and systems
Send mass email communications to target groups
Take a holistic approach: learn about the roles of other teams and departments and work in a way that supports all teams and colleagues

Experience and Skills

Experience working on a customer service platform to manage end-user email and phone communications
Complaint handling and experience handling difficult and stressful calls and emails with service users, with the ability to keep calm and confident
A passion for providing excellent service to customers and a keen interest in customer satisfaction
Proficiency working on a database system and accessing data
Experience working in a fast-paced and dynamic environment
Excellent written and verbal communication
Experience communicating with parents and guardians
Experience working in schools or with schools is desirable but not essential

Job type and salary

This is a hybrid role with home and office working. The successful candidate will be expected to travel to StudentSafe’s office in Slough on a weekly basis. During the probationary period and whilst the appointed candidate is still learning the role, there may be an expectation to be in the office more frequently.

The Customer Service Agent will report into the Customer Service Manager

Fixed term contract 1st August 2026 – 31st October 2026
The successful candidate must have permission to work in the UK by the start of their employment
Competitive pay of £15.00 per hour, exceeding the UK Real Living Wage
StudentSafe will consider applicants who may wish to work split shifts. StudentSafe will also consider weighted hours on certain days of the week. Such arrangements are at the discretion of StudentSafe based on the needs of the business. Standard hours are 8am – 5pm Monday to Friday.

If you think you would be a good fit for this role, please send your CV and covering letter to Georgia at [email protected] and Dan at [email protected].

Application Deadline: 30th June 2026. Please note that we reserve the right to close this vacancy early should we identify a suitable candidate before the closing date. We therefore encourage interested applicants to submit their application as soon as possible. Applications without a Covering Letter will not be reviewed.

Best of luck with your application!

Pay: £15.00 per hour

Benefits:

Free parking
On-site parking
Work from home

Work Location: Hybrid remote in Slough SL1 1EL

Quick apply

Refine Your Search

home based customer service agent jobs in london, eng

Customer Service Agent

Customer Service Agent - Travel Insurance

Customer Success Consultant

Ramp/Baggage Agent

Reservations Agent

Sales & Service Agent

Support Analyst

Community Host Day - 16 hours per week

Night Receptionist

Junior Account Manager (Customer Support)

Trainee Estate Agent - Central London

UKVI Compliance & Administrative Review Officer

Trainee Estate Agent

Customer Relations Executive

Housing Team Administrator

Customer Support Specialist, OntheMarket - London

Patients Services Call Handler

Junior Estate Agent - Islington

Energy Renewals Expert

Customer Success Manager

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