It 2nd 3rd line support Work, Jobs in London, Eng (with Salaries)

2nd Line IT Support Engineer
Cardonet —London
- Customer service
- Computer networking
- Communication skills
- Referral programme
Senior Technical Support Partner (2nd Line)
Land Securities —London
- Full-time
- Customer service
- SharePoint
- Negotiation
- Annual leave
- Employee assistance programme
Short-term Temporary Team Member
NEXT —London
- £8.53 - £12.96 an hour
- Part-time
- Employee discount
14d
3rd Line Support Analyst
Fluidone —Chessington
- £35,000 - £40,000 a year
- Azure
- Windows
- SQL
- Employee assistance programme
Quick apply
IT Support Analyst – Client Services & Monitoring
GroupNexus —Hampstead
- Windows
- Project management
- Agile
2nd Line Support Analyst
Fluidone —Chessington
- £35,000 a year
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
Quick apply
3rd Line Consultant
turn IT on —London
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Travel
- Employee assistance programme
Quick apply
Global IT - Support Technician
Dorchester Collection —London
- Monday to Friday
- English
- Microsoft Office
- Hotel
- Referral programme
2nd Line Technical Support Engineer
APCOA PARKING (UK) LTD —Uxbridge
- Up to £30,000 a year
- Weekend availability
- Windows
- SharePoint
- Communication skills
Quick apply
Data Analyst - Permanent
RAPP —London
- Doctoral degree
- Master's degree
- SQL
Quick apply
IT School Technician
Cognita Schools —London
- Full-time
- IT
- Communication skills
- School
9d
End User Support Engineer
CMC Markets —London
- Full-time
- Windows
- IT
- Computer skills
7h
IT Coordinator, 12-months FTC
SkyShowtime —London
- Full-time
- Hybrid work
- Customer service
- English
- Project management
Quick apply
10h
Network Cisco Specialist 3rd Line
Exponential-e —London
- Azure
- AWS
- IT
- Referral programme
Quick apply
Senior Helpdesk Engineer
Glencore —London
- Full-time
- Azure
- Customer service
- Microsoft Office
7d
PA & Office Manager - Corporate Communications Agency
Black Sun Ltd —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee assistance programme
Quick apply
3h
IT Operations Engineer Level III
The Economist Group —London
- Monday to Friday
- Hybrid work
- Oracle
- Windows
- IT
- Employee assistance programme
Quick apply
IT Service Desk Analyst
Acrelec UK —Hemel Hempstead
- From £27,000 a year
- 8 hour shift
- Hybrid work
- Microsoft Outlook
- Customer service
- Windows
- Free parking
- Health & wellbeing programme
Quick apply
9d
1st Line Support Analyst
Fluidone —Chessington
- £24,000 a year
- Azure
- Microsoft Outlook
- Customer service
- Employee assistance programme
Quick apply
Senior Technology Process Improvement Analyst
Pacific Life Re Services Limited —London
- Annual leave
- Employee assistance programme
Quick apply
9d

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2nd Line IT Support Engineer

Cardonet -
London

Apply Now

Job details

Benefits

Private medical insurance
Paid volunteer time
Referral programme

Qualifications

Customer service
Microsoft Exchange
IT support
Computer networking
VMWare
Communication skills
Active Directory

Full job description

Be in the heart of IT! Come and join an exciting, motivating and super friendly IT Company!

Cardonet has been providing personalised IT support to variety of business since 1999 and we are proud to work with some very well-known companies, each with different needs and priorities. No one day will be the same!

Due to our continued growth, we need you to join our team and help us deliver superb support. The role lends a more experienced and knowledgeable element to day-to-day support.

As a 2nd Line IT Support Engineer, you need to use your experience and knowledge to carry out more complex tasks, while also acting as an escalation point for our 1st Line team. You will also be responsible for reviewing the work completed by our 1st Line, as well as effectively escalate issues that you cannot overcome to our 3rd line team in a timely manner. To be effective, you need to be comfortable liaising with clients and should be happy to attend customer sites when required.

Your working hours will be Monday to Friday 08.30 – 17.30, with occasional out of hours on-call duties.

Your Responsibilities

Providing an excellent customer experience at all times.
Provide support efficiently to a variety of Cardonet’s clients.
Provide a proactive escalation point as and when required to resolve.
Liaise with partners and third parties companies to resolve client’s issues.
Managing client expectations and prioritising issues.
Take time to review user and ticket history before attending to any escalated request.
Accurately log time and keep tickets informative and clear on our ticketing system.
Work to resolve and respond to issues based on agreed customer SLAs.
Deal with Field assigned tickets, providing assistance in person or via phone or email as required.
Create reference articles on our internal knowledgebase.
On-call when required.

Your Attributes

Previous relevant experience as a Support Engineer (at least 2 years as a 2nd line).
Extensive experience with Active Directory, Microsoft servers and VMware.
Strong networking skills, virtual environments and storage.
O365 / MS Exchange skillset.
Have relevant formal qualifications.
Really enjoy helping others and providing superb customer service..
Excellent spoken and written communication skills.
Good prioritisation, organization and troubleshooting skills.
Can ensure a clear DBS check.

The Package

Competitive salary (dependent on your experience)
Private Medical Insurance.
Part of a happy team that is focused on providing great support.
Exposure to multiple clients and technology.
A mobile phone allowance.
Variety of team events.
An employee referral bonus.
Paid time to volunteer for charity work or take part in not for profit activities
Anniversary rewards
Professional development and training

This is an exciting opportunity to join a hugely successful company that always works with the latest technology and strives for excellence.

Cardonet is an equal opportunities employer.

Apply Now

Refine Your Search

it 2nd 3rd line support jobs in london, eng

2nd Line IT Support Engineer

Senior Technical Support Partner (2nd Line)

Short-term Temporary Team Member

3rd Line Support Analyst

IT Support Analyst – Client Services & Monitoring

2nd Line Support Analyst

3rd Line Consultant

Global IT - Support Technician

2nd Line Technical Support Engineer

Data Analyst - Permanent

IT School Technician

End User Support Engineer

IT Coordinator, 12-months FTC

Network Cisco Specialist 3rd Line

Senior Helpdesk Engineer

PA & Office Manager - Corporate Communications Agency

IT Operations Engineer Level III

IT Service Desk Analyst

1st Line Support Analyst

Senior Technology Process Improvement Analyst

I want to receive the latest job alerts for it 2nd 3rd line support in london, eng

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