It incident management & resolution engineer Work, Jobs in London, Eng (with Salaries)

EUT - Application Engineer
CFC —London
- Full-time
- Hybrid work
- SQL
Quick apply
10d
IT Incident Management & Resolution Engineer
Partners Group —London
- Full-time
- Azure
- SharePoint
- In-person
IT Support Engineer, EMEA
Okta —London
- £40,000 - £55,000 a year
- Weekend availability
- Google Suite
- Continuous improvement
- Driving
- Annual leave
EUC Engineer
CGI —London
- Full-time
- Customer service
- Windows
- IT
Quick apply
IT Service Desk Engineer
Charles Tyrwhitt —London
- Hybrid work
- Customer service
- Windows
- Communication skills
- Employee discount
10d
Systems Engineer
Abacode —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
5d
1st Line IT Support and Provisioning Engineer (TechBar)
Visionist Consulting —London
- Full-time
- Bar
- Windows
- Microsoft Office
IT Support Engineer (1st Line)
eMed —London
- £32,000 - £36,000 a year
- Full-time
- No degree
- In-person
- Internship
- Employee assistance programme
- Life insurance
Quick apply
2d
Systems Engineer
Thrive —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
5d
Site Reliability Engineer
CGI —London
- Full-time
- DevOps
- Scripting
- In-person
Quick apply
Project Delivery Engineer
Total IT Technology Solutions Ltd —London
- £34,000 - £37,000 a year
- Weekend availability
- Windows
- SharePoint
- IT
- Free parking
- Health & wellbeing programme
Quick apply
Technical Support Engineer- London
Options Technology —London
- Full-time
- Azure
- Computer Science
- Project management
Quick apply
5d
Global Technology Services Engineer
Point72 —London
- Rotating shift
- Computer Science
- Analysis skills
- Bachelor's degree
- Health & wellbeing programme
ASPIRE GSC-Onsite IT Support Engineer
Version 1 —London
- Full-time
- Azure
- Customer service
- Windows
- Employee assistance programme
- Employee discount
Quick apply
Support Engineer
Palantir Technologies —London
- Full-time
- Travel
- Mentoring
- In-person
- Work from home
Director, End User Services
Compass Pathways —London
- £210,000 - £260,000 a year
- Remote
- Sales
- Bachelor's degree
- Continuous improvement
Quick apply
Endpoint Engineer
Fitch Group —London
- Azure
- Master's degree
- AI
IT Service Availability Engineer
JATO Dynamics —Uxbridge
- Microsoft Office
- Communication skills
- Time management
Network & Infrastructure Engineer
Seven Investment Management —London
- Hybrid work
- Azure
- Computer Science
- Bachelor's degree
IT Support Field Engineer
Outcomes First Group —North London
- Up to £35,000 a year
- Monday to Friday
- Hybrid work
- Azure
- Management
- Microsoft Office
- Employee discount
8d

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EUT - Application Engineer

CFC -
London

Quick apply

Job details

Permanent | Full-time
10 days ago

Qualifications

Incident management
SQL
Application support
Root cause analysis

Full job description

Description

The Application Engineer (EUT) is responsible for supporting and maintaining CFC’s internally developed platforms, ensuring high quality delivery of escalated technical support, application investigation, data analysis, and continuous improvement.

This role operates at a senior level in capability within Application Operations and acts as a key support to the Application Operations Lead. You will take ownership of complex incidents, provide technical leadership to offshore resources, and ensure continuity of service across business critical systems. You will be expected to operate independently, make informed decisions, and take full ownership of issues through to resolution.

About the role

Own the stability and performance of business-critical applications in a fast-moving, product-led environment.

You’ll take the lead on complex incidents, working across Product and Engineering to resolve issues quickly and, more importantly, fix them for good. This role is about moving beyond reactive support — driving smarter operations, better automation, and more resilient systems. You will also:

Own L2/L3 escalations and critical incidents end-to-end
Lead root cause investigations across key platforms and data
Partner with Product & Engineering to improve system stability and delivery
Drive automation, reduce repeat issues, and improve how we operate
Enable offshore teams and keep delivery moving at pace

About you

You’re a hands-on problem solver with a product mindset — focused on outcomes, not just fixes. You’re comfortable in complex environments, confident working with data, and always looking to improve how things work. You care about building scalable, reliable systems and delivering a better experience for users. You will also:

Have strong experience in application support, escalations, and incident management
Be confident with SQL, data investigation, and root cause analysis
Have a proven track record of driving improvements and reducing repeat issues
Be comfortable working across Product & Engineering teams
Be proactive, organised, and focused on delivering real impact

Core Values

Love what you do:
We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.

Challenge everything:
We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.

Have fun, be good:
Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.

About CFC

CFC is a specialist insurance provider, pioneering emerging risk and market leader in cyber. Our global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today's most critical business risk.

Headquartered in London with offices in New York, Melbourne, Sydney, Austin, Madrid, Brussels and Brisbane, CFC has over 1100 staff and is trusted by more than 100,000 businesses across 90 countries.

At CFC, insurance isn't just about underwriting. From data science to software development, and digital marketing design, we've got something for everyone. We're passionate about pushing boundaries, thinking differently and building the insurance company of the future.

CFC is committed to the principles of equal opportunities and creating an environment in which all individuals are always treated with dignity and respect. We encourage a diverse corporate culture of openness and appreciation to create an environment in which your talent can be developed in the best possible way. Should you require any reasonable adjustments at any stage of the recruitment process please let us know.

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it incident management & resolution engineer jobs in london, eng

EUT - Application Engineer