Market insights manager Work, Jobs in London, Eng (with Salaries)

Customer Experience Manager, Mid Market
NAVEX —London
- £55,000 a year
- Full-time
- Hybrid work
- Communication skills
Go-to-Market Manager
Launchmetrics —London
- £55,000 - £65,000 a year
- Remote
- Sales
- Data analysis skills
- English
Quick apply
2d
Group Operations Manager
Little Mamma Group Ltd —London
- £73,074.69 - £95,294.50 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Leadership
- Health & wellbeing programme
- Flexitime
Quick apply
2d
Zara Covent Garden Customer Experience Manager
INDITEX —London
- Weekend availability
- Sales
- Contracts
- Leadership
Quick apply
2d
Insights & Analytics Manager
Tate & Lyle —London
- Full-time
- Microsoft Powerpoint
- Communication skills
- Marketing
9d
Global Insights Manager
Dentsu —London
- Full-time
- Analysis skills
1d
Programme Manager (Data)
BBC —London
- £95,000 - £125,000 a year
- Full-time
- Hybrid work
- Leadership
5d
Brand Growth Manager
NEXT —London
- £50,000 - £70,000 a year
- Call to connect
- Free parking
- Employee discount
11d
Manager, Go-to-market (GTM)
Deliveroo —London
- Full-time
- Hybrid work
4d
General Manager - Samsung Experience Store
Partner Retail Services —London
- From £55,000 a year
- Full-time
- Management
- Retail management
- Leadership
- Employee discount
Quick apply
Analytics Manager
Data Idols —London
- £95,000 - £105,000 a year
- SQL
- Communication skills
8d
Insights Manager
BEHAVIORALLY INC —London
- £50,000 - £60,000 a year
- Full-time
- Bachelor's degree
- Business
- Leadership
- Annual leave
Quick apply
Marketing Insights Manager - 12 Month FTC
Visa Europe Limited —London
- Microsoft Powerpoint
- Microsoft Excel
- Communication skills
Marketing Manager
Rapidity —London
- £35,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
Quick apply
12d
Market Insight Manager - CDMO (Chief Digital & Marketing Office)
l'Oréal —London
- Full-time
- Sales
- Data analysis skills
- Leadership
Quick apply
Coffee Operations Manager
Farmer J —London
- £55,000 - £60,000 a year
- Full-time
- IT
- Employee assistance programme
- Employee discount
Quick apply
12d
Customer Insights Manager
Wasabi Sushi and Bento —Park Royal
- Full-time
- Hybrid work
- Analysis skills
- Free parking
- Employee discount
Quick apply
Customer Experience Optimisation Manager
AllClear Travel Insurance —Romford
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Serving
- Marketing
- Project management
- Employee discount
Quick apply
4d
Customer Success Manager
Insurity —London
- £39,000 - £77,000 a year
- Microsoft Powerpoint
- Data analysis skills
- English
- Annual leave
- Referral programme
Quick apply
11d
Market Research Manager
Lumanity —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Management

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Customer Experience Manager, Mid Market

NAVEX -
London

Apply Now

Job details

Full-time
£55,000 a year

Qualifications

SaaS
Account management
Communication skills

Full job description

At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. That’s real impact.

Our high-performance culture is driven by our values. We move with speed, passion and purpose — as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right.

NAVEX is seeking a Mid-Market Customer Experience Manager (CXM) to deliver highly personalised and strategic experience for our most important Mid-market customers. This role is responsible for managing a focused portfolio of accounts and ensuring customers achieve measurable value from NAVEX solutions.

As a Mid-Market CXM, you will serve as a trusted advisor to executive stakeholders and plays a key role in strengthening customer relationships, driving product adoption, and ensuring long-term partnership success. This role partners closely with cross-functional teams to execute NAVEX’s Customer Lifecycle Value & Impact Framework and deliver a consistent, value-driven customer experience.

You’ll thrive in this hybrid role surrounded by an engaged, collaborative team deeply committed to your success. Join us and help shape what’s next!

What you’ll get:

Meaningful Purpose. Your work helps organisations operate with integrity and protect their people—at a scale few companies can match.
High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career.
Candid, Supportive Culture. We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement.
Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.
Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.

What you’ll do:

Own the experience for a portfolio of mid-market customers, ensuring consistent engagement and measurable value realization
Build trusted advisor relationships with executive and senior stakeholders across customer organizations
Guide mid-market customers through the full lifecycle including onboarding, adoption, optimization, renewal, and expansion readiness
Serve as the central point of coordination across sales, product, services, support and leadership teams
Lead internal account strategy discussions to ensure alignment of engagement plans, risk mitigation, and growth opportunities
Capture and communicate voice-of-the-customer insights to influence product roadmap discussions and operational improvements
Monitor customer health indicators including adoption, engagement, satisfaction, and business outcome achievement
Identify opportunities to strengthen customer advocacy through references, case studies, advisory boards, and industry speaking opportunities
Drive proactive engagement using customer insights, telemetry, and lifecycle analytics to anticipate customer needs and address risks early

What you’ll bring:

5+ years in Customer Success, Customer Experience, Account Management, or SaaS post-sales leadership
Proven ability to improve retention, expansion, and global CX performance
Expertise in data-driven CX, customer health, and lifecycle analytics
Strong executive communication and cross-functional influence skills
Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through
AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes
Fuel performance and outcomes. Leverage your job competencies and champion NAVEX’s core values

Our side of the deal:

We’ll be clear, we’ll move fast, and we’ll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make—and we commit to doing that every step of the way.
The starting pay for this role is 55,000 GBP with a 5% MBO Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.

Apply Now

Refine Your Search

market insights manager jobs in london, eng

Customer Experience Manager, Mid Market

Go-to-Market Manager

Group Operations Manager

Zara Covent Garden Customer Experience Manager

Insights & Analytics Manager

Global Insights Manager

Programme Manager (Data)

Brand Growth Manager

Manager, Go-to-market (GTM)

General Manager - Samsung Experience Store

Analytics Manager

Insights Manager

Marketing Insights Manager - 12 Month FTC

Marketing Manager

Market Insight Manager - CDMO (Chief Digital & Marketing Office)

Coffee Operations Manager

Customer Insights Manager

Customer Experience Optimisation Manager

Customer Success Manager

Market Research Manager

I want to receive the latest job alerts for market insights manager in london, eng

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