Membership engagement manager Work, Jobs in London, Eng (with Salaries)

Member Experience and Engagement Manager
LGBT Great —London
- Full-time
- Hybrid work
- Continuous improvement
- Human resources
- Time management
Quick apply
14h
Experience & Engagement Manager
Virgin Active —London
- £36,582 a year
- Weekend availability
- Annual leave
- Employee discount
14d
Events Manager
Ciarb —London
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Management
- Project management
- Mentoring
- Annual leave
- Employee assistance programme
Events Manager
BioPhorum —London
- Full-time
- Remote
- Travel
- Organisational skills
Quick apply
Membership Manager
Loulou Groupe —London
- Hospitality
- Project management
- Organisational skills
Assistant Membership Manager
Work.Life —London
- £30,000 a year
- Full-time
5d
Programme Manager - Global Talent Visa
Founders Forum Group —London
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Presentation skills
- Work from home
- Employee discount
Quick apply
5d
Wellbeing Engagement Coordinator
Wellhub —London
- Part-time
- Hybrid work
- English
- Master's degree
- Travel
- Annual leave
- Flexible schedule
Quick apply
1d
Student Engagement Administrator - NYU London
New York University —London
- Weekend availability
- University
- No degree
- Organisational skills
- Annual leave
Partnership Manager
Safer Business Network Ltd —London
- £43,250 a year
- Full-time
- Hybrid work
- Management
- Business development
- Supervising experience
- Annual leave
Quick apply
5d
Internal Communications Manager
SOAS University of London —London
- £51,902.57 - £61,048.57 a year
- Full-time
- Annual leave
- Employee assistance programme
1d
Fresh Start Employability and Skills Co-ordinator
Tower Hamlets —London
- £45,852 - £49,155 a year
- Mentoring
- Communication skills
- Annual leave
2d
Engagement and Lifecycle Manager (Payments)
NewsUK —London
- Hybrid work
- Organisational skills
- Employee assistance programme
- Employee discount
Club Manager Westfield Studios (40 hours)
Gymbox —London
- £35,000 - £40,000 a year
- Full-time
Quick apply
7d
Programme Manager – Culture & Change
Withersworldwide —London
- Full-time
- Hybrid work
- Project management
- Travel
- Human resources
- Profit sharing
- Employee discount
Personal Assistant (x2 Positions: 1 Permanent, 1 Fixed-Term Contract)
Carnall Farrar —London
- Full-time
- Hybrid work
- Microsoft Outlook
- Microsoft Office
- Bachelor's degree
- Health & wellbeing programme
- Annual leave
Quick apply
8d
Events Director
The Pembroke Club —London
- £70,000 - £80,000 a year
- Full-time
- Hospitality
- Hotel
- Organisational skills
Quick apply
8d
Engagement Manager
Ramp —London
- Full-time
- Travel
- APIs
- Communication skills
- Annual leave
- Employee assistance programme
11h
Community Manager - Consumer Products Division
l'Oréal —London
- Full-time
- Leadership
Quick apply
2d
Membership Network Manager (13-month FTC)
The Law Society —Chancery Lane Station
- £49,230 a year
- Hybrid work
14d

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Member Experience and Engagement Manager

LGBT Great
London

Quick apply

Job details

Full-time
14 hours ago

Qualifications

Continuous improvement
Human resources
Account management
Time management

Full job description

The Member Experience and Engagement Manager plays a critical role in delivering a first-class, end-to-end experience for LGBT Great members. This is a high-impact, client-facing role, suited to a top-tier, highly organised professional who thrives on building strong relationships, driving engagement, and consistently delivering exceptional service.

As the primary point of contact for members, you will own and manage all touchpoints across the membership lifecycle - from onboarding through to renewal - ensuring a seamless, high-quality, and proactive experience at every stage.

This role requires an individual who combines strategic account management capability with meticulous delivery discipline, ensuring that every interaction reflects the quality and professionalism of the LGBT Great brand.

In addition, you will lead the design, coordination, and facilitation of training programmes, delivering engaging, impactful, and inclusive learning experiences tailored to member needs.

Working cross-functionally, you will partner closely with the CEO and wider team to ensure strong alignment between member engagement, commercial outcomes, and programme delivery excellence.

Key ResponsibilitiesMember Experience & Engagement

Act as the lead relationship manager for LGBT Great members, building trusted, long-term partnerships
Own and manage the full membership lifecycle, from onboarding through to renewal
Deliver a highly responsive, professional, and consistent communication experience
Proactively monitor engagement levels, identifying opportunities to deepen relationships and increase member value
Ensure every member interaction reflects a premium, high-quality service standard

Training & Programme Delivery

Lead the end-to-end delivery of training programmes including:
- Scheduling and coordination with members
- Pre-brief consultations to understand organisational context and objectives
- Designing and tailoring content to maximise relevance and impact
- Facilitating high-quality, engaging sessions with confidence and credibility
Ensure all training aligns with LGBT Great’s frameworks and standards
Capture feedback and drive continuous improvement in delivery quality and member impact

Planning, Organisation & Delivery Excellence

This role demands exceptional organisational capability, forward planning, and the ability to manage multiple priorities while maintaining a consistently high standard of delivery.

Quarterly Engagement Discipline
- Ensure every member is engaged at least once per quarter through structured success meetings
- Plan proactively to maintain consistency and avoid reactive scheduling
Peak Season Planning
- Secure key delivery periods well in advance i.e. Pride Month
- Work with members to align activity with key inclusion moments
Capacity & Workload Management
- Maintain balanced delivery across the year, avoiding peak overload
- Optimise quieter months (e.g. August, December) for planning, follow-ups, and improvement
- Deliver consistently without compromising quality
Forward Planning Discipline
- Operate with an 8–12 week forward planning horizon
- Maintain a rolling engagement and training calendar
- Provide clear visibility of delivery, workload, and capacity
- Partner closely with the Head of Operations to align delivery with resourcing

Collaboration & Internal Working

Work closely with the CEO to support member retention, renewals, and strategic insights
Collaborate across training, marketing, research, and operations teams to ensure a joined-up member experience
Share insights and feedback to inform continuous improvement and strategic development

Skills & Experience

Essential

Proven experience in account management, client services, or membership-based environments
Demonstrable track record of delivering a high-quality client or member experience
Strong experience in training facilitation, workshops, or client delivery
Exceptional organisation, planning, and time management skills
Excellent communication and stakeholder management capability

Desirable

Experience in DEI, HR, Learning & Development, or professional services
Ability to design, adapt, and tailor content to different audiences

Success Measures (What Good Looks Like)

Every member actively engaged at least once per quarter
Training delivery is high quality, well-planned, and consistently executed
Strong member satisfaction, engagement, and retention outcomes
Clear evidence of forward planning, organisation, and delivery discipline
A first-class, consistent member experience across all touchpoints

Quick apply

Refine Your Search

membership engagement manager jobs in london, eng

Member Experience and Engagement Manager

Experience & Engagement Manager

Events Manager

Events Manager

Membership Manager

Assistant Membership Manager

Programme Manager - Global Talent Visa

Wellbeing Engagement Coordinator

Student Engagement Administrator - NYU London

Partnership Manager

Internal Communications Manager

Fresh Start Employability and Skills Co-ordinator

Engagement and Lifecycle Manager (Payments)

Club Manager Westfield Studios (40 hours)

Programme Manager – Culture & Change

Personal Assistant (x2 Positions: 1 Permanent, 1 Fixed-Term Contract)

Events Director

Engagement Manager

Community Manager - Consumer Products Division

Membership Network Manager (13-month FTC)

I want to receive the latest job alerts for membership engagement manager in london, eng

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