Moderation workforce management program manager, tiktok shop, emea Work, Jobs in London, Eng (with Salaries)

TikTok Shop - Moderation Workforce Management Program Manager
TikTok —London
- Microsoft Excel
- Data analysis skills
- SQL
"The Ordinary" Associate Manager, Amazon - UK & EMEA
DECIEM —London
- Full-time
- Hybrid work
- Spanish
- Microsoft Excel
- Data analysis skills
- Annual leave
- Employee assistance programme
TikTok Shop - Seller Governance Program Manager, EMEA
TikTok —London
- SQL
- Analysis skills
- Bachelor's degree
Customer Success Account Manager - Cities, States & Regions - Disclosure Engagement EMEA
CDP Global —London
- £32,157 - £40,197 a year
- Hybrid work
- English
- Analysis skills
- Organisational skills
Customer Success Manager, Growth - EMEA
Vanta —London
- Full-time
- Hybrid work
- AI
- Communication skills
- Annual leave
Global Visa Consultant (EMEA)
CIBT —London
- Hospitality
- Customer service
- English
Regional Security Manager (EMEA)
Waymo —London
- £88,000 - £92,500 a year
- Full-time
- Bachelor's degree
- Driving
- Travel
9d
EMEA Customer onboarding Lead
Digital Realty —London
- Full-time
- Customer service
- Supervising experience
- Bachelor's degree
Customer Success Manager, EMEA
HackerOne —London
- £57,000 - £64,000 a year
- Full-time
- Remote
- Project management
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
EMEA Lead, Executive Briefing Manager
Dynatrace —London
- Full-time
- English
- Travel
- In-person
- Employee stock purchase plan
- Annual leave
14d
Associate Director, Relationship Management (EMEA)
Manulife —London
- £76,275 - £137,295 a year
- Full-time
- Annual leave
- Life insurance
Majors Customer Success Manager - EMEA
Harvey —London
- Full-time
- Hybrid work
- Travel
- Communication skills
Regional Recruiting Lead (EMEA & Asia Pacific)
General Atlantic Service Company, L.P —London
- Master's degree
- Analysis skills
- Financial services
Agency Partner Manager, TikTok Shop Ads - Scaled Growth
TikTok —London
- Sales
- Business development
TikTok Shop - QA Strategy Program Manager
TikTok —London
- Analysis skills
- Project management
- Bachelor's degree
Recruiter, EMEA
Waymo —London
- £125,000 - £131,000 a year
- Full-time
- Remote
- Machine learning
- Driving
- Leadership
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- No degree
Quick apply
User Product Manager Intern (TikTok Shop EMEA PM) - 2026 Summer (BS/MS)
TikTok —London
- Computer Science
- Data analysis skills
- Master's degree
TikTok Shop UK - Seller Incubation -Targeted Seller Activation & Growth Manager (Third-party Associate)
TikTok —London
- Call to connect
- Microsoft Excel
- SQL
- Analysis skills
Sales Enablement Manager - EMEA
Cyera —London
- Full-time
- Sales
- Bachelor's degree
- Communication skills
- Annual leave
Quick apply

I want to receive the latest job alerts for moderation workforce management program manager, tiktok shop, emea in london, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

TikTok Shop - Moderation Workforce Management Program Manager

TikTok -
London

Apply Now

Job details

Qualifications

Programme management
Microsoft Excel
Data analysis skills
SQL
Bachelor's degree
Pivot tables
Communication skills

Full job description

Global Operations

TikTok Shop - Moderation Workforce Management Program Manager

Location
:

London

Employment Type
:

Regular

Job Code
:

A101523B

Responsibilities

About the Team
TikTok Shop is an innovative marketplace fully integrated into TikTok. It brings together online sellers, buyers and creators - all within TikTok to build a one-stop, seamless shopping experience and bringing more commerce solutions that further enable our community to discover and engage with what they love.

Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Global Moderation is part of the GNE organization. Our mission is to create the most trustworthy e-Commerce platform.

Lead the workforce planning for BPO sites.
Administer workforce management encompassing all the processes that e-Commerce moderation sites undertake.
Create data models to forecast long/short term business volume, set up multi-dimensional capacity models & plans and determine the optimum one by balancing customer experience, employee experience and cost effectiveness, contributing to consistent achievement of SLA goals.
Ensure teams have prepared for the right number of staff available at the right time. Closely collaborate with Partner Operations Managers to coordinate with BPO operation team and adjust shift plan quickly and effectively, in case of unexpected rises in moderation volumes or absenteeism.
Be responsible for monitoring operational performance for sites to ensure optimum productivity and results, evaluate schedules to meet incoming volumes, and evaluate potential productivity, quality and customer-service standards by analyzing performance statistics and financial results.
Drive continuous improvement of Workforce Management (WFM) processes/tool/system including streamlining & optimizing forecast, adjustment processes cross departments, supporting system/tool development and improvement, updating relevant databases, assuring data integrity, etc.
Work as the Point of Contact to provide ad-hoc and regular support to stakeholders such as Moderator team, Product team, Operation team in terms of support planning.
Work with upstream stakeholders such as governance teams, algo teams, business teams, to understand workflow needs, machine to human moderation conversion mechanisms, and translate the project needs into BPO headcounts, as well as inhouse project execution plans.

Qualifications

Minimum Qualification(s):

Extensive experience in workforce management (WFM) or capacity planning in multi-channel & multi-sites, including volume & headcount forecasting, shift plans scheduling, performance monitoring and processes/system optimizing etc.
Proficient skills in Excel and data analysis, familiar with formulas and Pivot Tables.
Great communication skills, information analysis & capability to interpret data (able to succinctly present detailed technical analysis, assumptions, and recommendations).
Excellent problem-solving, task prioritization, follow-up, and quick learning skills. Able to work in a fast-paced environment with dedication, passion and motivation.
Bachelor's Degree or equivalent education/experience.

Preferred Qualification(s):

Experience in eCommerce or marketplace platforms.
Experience utilizing SQL, HQL and WFM systems.
Expertise in project/program management and coordination.
Experience in performing WFM tasks manually in Excel or any manual tracking tools with all calculation logic.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Apply Now

Refine Your Search

moderation workforce management program manager, tiktok shop, emea jobs in london, eng

TikTok Shop - Moderation Workforce Management Program Manager

"The Ordinary" Associate Manager, Amazon - UK & EMEA

TikTok Shop - Seller Governance Program Manager, EMEA

Customer Success Account Manager - Cities, States & Regions - Disclosure Engagement EMEA

Customer Success Manager, Growth - EMEA

Global Visa Consultant (EMEA)

Regional Security Manager (EMEA)

EMEA Customer onboarding Lead

Customer Success Manager, EMEA

EMEA Lead, Executive Briefing Manager

Associate Director, Relationship Management (EMEA)

Majors Customer Success Manager - EMEA

Regional Recruiting Lead (EMEA & Asia Pacific)

Agency Partner Manager, TikTok Shop Ads - Scaled Growth

TikTok Shop - QA Strategy Program Manager

Recruiter, EMEA

Senior Customer Success Manager - UK

User Product Manager Intern (TikTok Shop EMEA PM) - 2026 Summer (BS/MS)

TikTok Shop UK - Seller Incubation -Targeted Seller Activation & Growth Manager (Third-party Associate)

Sales Enablement Manager - EMEA

I want to receive the latest job alerts for moderation workforce management program manager, tiktok shop, emea in london, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected