New careers Work, Jobs in London, Eng (with Salaries)

Customer Services Representative
AXO Student Living —New Cross
- £26,436.80 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
6d
Store Assistant
Aldi —London
- £14.88 - £15.20 an hour
- Day shift
- Customer service
- Annual leave
Customer Service Representative
BP CONSULTING GROUP LIMITED —London
- £14 - £17 an hour
- Full-time
- Customer service
- No experience needed
- English
- Free parking
- Health & wellbeing programme
Quick apply
23h
Sales Assistant - UNIQLO White City
Fast Retailing —London
- £14.80 an hour
- Part-time
- Customer service
- Employee discount
Library Assistant (LTM)
Transport for London —London
- £29,300 - £31,500 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Employee discount
1d
Front Desk Receptionist
The Stay Club —London
- From £12.90 an hour
- 8 hour shift
- Microsoft Word
- Microsoft Outlook
- Accounting
- Gym membership
Quick apply
Retail Assistant
Warner Bros. Discovery —London
- £13.99 an hour
- Weekend availability
- Cash handling
- Communication skills
- Employee discount
Cabinet Support Officer
London Borough of Barking and Dagenham —London
7d
IT Apprentice
Ministry of Sound Ltd —London
- £25,000 a year
- Azure
- Windows
- IT
Quick apply
3d
Breakfast Waiter
Edyn —Poplar
- £14.50 an hour
- Weekend availability
- Hotel
- Restaurant
- Restaurant experience
Quick apply
13d
Sales Assistant - UNIQLO Watford
Fast Retailing —London
- From £13.45 an hour
- Weekend availability
- Customer service
- Employee discount
Receptionist
BidvestNoonan —London
- £31,500 a year
- Full-time
- Communication skills
- Annual leave
Quick apply
Sales Associate
Ernest Jones —Stratford
- £14 an hour
- Full-time
- Employee discount
5d
Trainee Customer Resolutions Advisor
Foxtons —Watford
- £26,000 - £30,000 a year
- Hybrid work
- Customer service
- No experience needed
- Administrative experience
- Annual leave
- Work from home
Quick apply
3d
Customer Service Advisor
DPD Group UK —London
- £24,700 a year
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Free parking
Quick apply
4d
Partnerships Associate
Juno —London
- £28,000 a year
- Full-time
Quick apply
Junior Baker & Production Assistant
Fantail —London
- £14.00 - £15.50 an hour
- Part-time
- Culinary experience
- Cooking
- Bakery
Quick apply
11d
IT Apprentice
West Ham United —London
- £20,000 a year
- Weekend availability
- Customer service
- IT
- Annual leave
- Employee discount
Quick apply
3d
Homelessness Support Officer
City of Westminster Council —London
- £34,359 - £37,509 a year
- IT
- Communication skills
7d
Administration Assistant
Big Issue Group —London
- £28,000 a year
- Full-time
- Hybrid work
- Employee assistance programme
18h

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Customer Services Representative

AXO Student Living
New Cross

Quick apply

Job details

Permanent | Full-time
£26,436.80 a year
6 days ago

Benefits

Company pension

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
GCSE
English
Microsoft Office
Communication skills
Negotiation

Full job description

Customer Service Representative

About Us:

AXO Student Living is a student accommodation provider which is committed to providing students from around the world with much more than just a room. We aim to give our residents a unique living experience which will enhance their academic journey and ensure that their time at university is packed full of great experiences and amazing friendships whilst enjoying our wonderful secure living spaces.

About the role

We are seeking a highly creative and motivated Customer Service Representative to join our team. Who works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience to achieve occupancy and retention goals.

Main Responsibilities and Duties

Works as part of a team, supporting and respecting other team members, to deliver
exceptional resident living.
Supports the creation of a positive, memorable experience for residents
Delivers all aspects of customer service, including a comprehensive front of house

service anticipating and exceeding resident expectations.

Responds positively to customer queries and complaints, identifying and undertaking

appropriate action in line with AXO’s complaints procedure.

Supports events and activities within the Community.
Establishes and maintains relationships with university clients.
Develops and maintains local knowledge and information resources relevant to

resident needs i.e., travel, entertainment, and amenities.

Completes administrative tasks including logging of maintenance requests, post

distribution, filing and preparing notices and updating of databases.

Support the Sales team with marketing activities such as attending open days and

leafleting to promote the property.

Carries out sales and leasing activities including viewings and rebooker campaigns
Assists with summer Community preparations, including move-in and move-out

processes.

Completes Health and Safety compliance activities in line with the Company’s

policies and procedures.

Participates where required in an on-call roster to provide out of hours emergency

support for the Community.

Collaborates with the Customer Accounts Team to monitor payments and chase

outstanding rent arrears following rent collection processes to meet business goals

whilst promoting tenancy extensions and other revenue streams.

Promote tenancy extensions
Ensure tenant refunds are completed in a timely manner and in line with policy.
Look to maximise efficiency of utilities.

Skills:

Excellent Customer Service Skills
Excellent Communication skills in the English Language
Proficient user of computers and MS Office
Keen to grow and develop a career in the Student Accommodations Market

About You:

Good level of general education.
Proficient in the use of Microsoft office packages including Word, Excel and Outlook

as well as other systems such as databases or booking systems (Training to be

provided on in house systems).

A knowledge and understanding of UK Health and Safety requirements and

legislation.

Excellent customer service skills and significant experience in a customer facing

service delivery role.

Good team player with strong relationship building and influencing skills.
Ability to act autonomously, taking decisions and/or action when required.
Fluent English verbal and written communication skills.
Excellent organisation skills with the ability to multitask and prioritise.
Numerical skills necessary to complete the above activities.
Self and culturally aware and able to adapt relationship building, communications

and negotiation skills to suit audience.

Flexible approach to work and adaptable to thrive in a changing environment.
Enthusiasm to deliver an exceptional experience to stakeholders and continuously

improve knowledge of self and others.

Equal Opportunities

AXO Student Living is an Equal Opportunity Employer. It does not discriminate based on race, colour, religion, sex, national origin, age, disability, or other protected characteristics. We base all our employment decisions on merit, job requirements and business needs.

Disclaimer

The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.

Pay: £26,436.80 per year

Benefits:

Company pension

Ability to commute/relocate:

New Cross, Greater London: reliably commute or plan to relocate before starting work (required)

Education:

GCSE or equivalent (preferred)

Experience:

Customer Services Representative: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

new careers jobs in london, eng

Customer Services Representative

Store Assistant

Customer Service Representative

Sales Assistant - UNIQLO White City

Library Assistant (LTM)

Front Desk Receptionist

Retail Assistant

Cabinet Support Officer

IT Apprentice

Breakfast Waiter

Sales Assistant - UNIQLO Watford

Receptionist

Sales Associate

Trainee Customer Resolutions Advisor

Customer Service Advisor

Partnerships Associate

Junior Baker & Production Assistant

IT Apprentice

Homelessness Support Officer

Administration Assistant

I want to receive the latest job alerts for new careers in london, eng

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