WE ARE LANDSEC
We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them.
This is how we’ve created the UK’s leading portfolio of urban places and one of the largest real estate companies in Europe.
Our £10 billion portfolio is built around premium workplaces, the country’s pre-eminent retail platform, and a residential pipeline that will redefine urban life.
We’ve honed this ability over 80 years. Spotting the opportunities, building the partnerships, and continually adapting to shape the places that meet the needs of a changing world.
Places where life happens. Where businesses grow. And where cities are defined.
Purpose of job
Aspire is a collaborative and cohesive team of Service Partners operating with the same goals, ideals, culture, and values.
We work together to provide our Customers with the best possible experiences within our properties, creating a fun, engaging and productive environment for our teams to feel safe, empowered and supported and to take pride in their work and to realise their own potential.
Provide a best-in-class service that delivers excellent service to our customers, underpinned by our purposes – Live well, Build well and Act well.
The Role
Take Customer and Workplace Team helpdesk calls and emails relating to queries on our properties.
Logging calls in the helpdesk system and assigning to the correct Service Partner.
Prioritise work in accordance with agreed timeframes.
Communicate professionally and effectively with all customers, on the phone and email.
Propose new and innovative ideas that will help to make the service we deliver more streamlined and improve communication between the helpdesk, customers and the Workplace team.
Supporting Aspire Service Partners in achieving tasks within set timelines.
Answer external calls via switchboard. Ensure salutations are professional and all calls are transferred quickly and efficiently. Messages taken are accurate and communicated with all required information.
Take a proactive approach to Customer issues.
Take ownership of the customer experience end to end. Be responsible for Customers Helpdesk Tickets, general queries and requests.
Develop a relationship with Aspire Service Partners, their helpdesk teams and administrators to ensure the best possible service is experienced by our customers.
Encourage Customers to use the Aspire Assist portal to raise queries. Drive queries through the Portal to promote streamlined ways of working and accurate reporting.
Support the Aspire Assist Helpdesk Supervisor in rolling out new processes.
Attend monthly Workplace team meetings to keep updated on company news, process changes and customer focuses.
Key competencies
Team player
Problem solving skills
Results orientated
Organisational skills
Integrity and respect
Customer orientated
Good communicator
Adaptable
Reliable
Motivated
Tolerant
Knowledge, experience, and qualifications
Customer service experience
Competent in Outlook, Excel and Word
Clear and professional communication skills
Able to work on own initiative
Can demonstrate a strong understanding of what great customer service means
Excellent timekeeping
We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work.
Below are some of our core benefits, make sure to visit our My Total Reward page for more information.
Performance based annual bonus plan
25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year. Enjoy an additional three-day December festive break on top of your leave and a special ‘My Day’ to take off for whatever you choose.
Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution.
Private medical insurance, Health Cash Plan, Life assurance and income protection.
Enhanced maternity, adoption, shared parental leave policies (view our Family policies page for more details)
Two different share plans enabling you to share in the success you will help to build
Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20%
And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause
At Landsec, we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential.
We strive to ensure all our information, and services are accessible to and usable by everyone. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please get in touch with our recruitment partners by emailing [email protected]
To find out more about our approach, visit our Diversity and Inclusion page.
