Nps care Work, Jobs in London, Eng (with Salaries)

Senior Process Associate - Customer Care
HCLTech —London
- Customer service
- Communication skills
3d
Tour Managers
Saga —London
- Remote
- Presentation skills
- Travel
- IT
Quick apply
3d
Founding Talent Partner
Healthtech-1 —London
- £65,000 - £75,000 a year
- Overtime
- AI
- School
- Annual leave
- Work from home
Lead, Operations
Canada Goose UK Retail Limited —London
- Bachelor's degree
- Organisational skills
- Leadership
Quick apply
Business Administrator
Ministry of Justice —Woking
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Banking
- Annual leave
- Work from home
13d
Operational Support Chef
Butlin's —Hemel Hempstead
- Full-time
- Hybrid work
- Communication skills
- Resort
F&B Assistant
Burhill Group Limited —Woking
- £12.71 an hour
- Restaurant
Sales Supervisor, Full Time - Battersea, London
Reformation —London
- £15 an hour
- Weekend availability
- Sales
- Annual leave
Quick apply
M Instructor
Ministry of Justice —Woking
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Leadership
- Annual leave
8d
Clinic Manager
ALTA MEDISPA —London
- From £60,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Employee discount
Quick apply
UX RESEARCHER
Dr Martens —London
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
UX Researcher
Dr. Martens —London
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
Quick apply
Helpdesk Technician
FluidOne —Woking
- Customer service
- Windows
- Microsoft Office
- Employee assistance programme
VodafoneThree - Insights Specialist
Vodafone —London
- Full-time
- Hybrid work
- AI
- Communication skills
- Employee discount
2d
Group Operations Director
Redsquid Communications —Borehamwood
- Full-time
- IT
- AI
- Leadership
Quick apply
12d
Assistant Store Manager, Full-Time - Covent Garden
Reformation —London
- £34,000 - £40,000 a year
- Weekend availability
- Google Suite
- Sales
- Retail management
- Annual leave
Quick apply
Vocational Instructor (Carpentry / Construction / Generic VI) - HMP Feltham B
Ministry of Justice —Feltham
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Leadership
- Annual leave
9d
Manager – Customer Experience
SquareTrade —London
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Communication skills
Quick apply
Field Applications Specialist
Beckman Coulter Diagnostics —London
- Full-time
- Remote
- Master's degree
- Bachelor's degree
- No degree
- Annual leave
Client Partner
Dentsu —London
- Full-time
- Hybrid work
- Leadership
- Negotiation
- Annual leave
- Employee assistance programme
11d

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Senior Process Associate - Customer Care

HCLTech -
London

Apply Now

Job details

3 days ago

Qualifications

Customer service
Communication skills

Full job description

Enfield London Boro, England
Job Summary
Senior Process Associate - CC plays a pivotal role in delivering exceptional customer service by managing complex calls and resolving escalated issues. This position is crucial for maintaining high levels of customer satisfaction and Net Promoter Score (NPS) while also contributing to team development through training and mentorship. The role emphasizes a service mindset and continuous process improvements, ensuring effective and quality customer interactions.
Key Responsibilities
1. Handle Complex Inbound And Outbound Calls, Providing Expert Assistance And Resolving Escalated Customer Issues Using Effective Communication And Problem-Solving Skills.
2. Follow Escalation Procedures For Issues Beyond Individual Control, Ensuring A High First-Call Resolution Rate And Effective Customer Support.
3. Monitor And Ensure The Quality Of Customer Interactions, Providing Constructive Feedback And Coaching To Team Members To Enhance Their Performance.
4. Assist In Training New Team Members And Offer Ongoing Support And Mentorship, Fostering A Collaborative And Growth-Oriented Team Environment.
5. Lead Initiatives Focused On Enhancing Call Handling Processes And Improving Overall Customer Service Efficiency, Contributing To Better Customer Experiences.
Skill Requirements
1. Proficiency In Customer Service Principles And Practices, Demonstrating A Strong Service Mindset.
2. Excellent Verbal And Written Communication Skills, Ensuring Effective Interaction With Customers And Team Members.
3. Ability To Analyze Customer Issues And Provide Resolutions, Showcasing Problem-Solving Capabilities.
4. Familiarity With Performance Metrics And Slas, Contributing To Project Outcomes And Maintaining Quality Standards.
5. Strong Adherence To Company Policies And Guidelines, Including Confidentiality And Ethical Conduct.

Other Requirements
1. Optional But Valuable Certifications In Customer Service Excellence Or Related Fields
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Refine Your Search

nps care jobs in london, eng

Senior Process Associate - Customer Care

Tour Managers

Founding Talent Partner

Lead, Operations

Business Administrator

Operational Support Chef

F&B Assistant

Sales Supervisor, Full Time - Battersea, London

M Instructor

Clinic Manager

UX RESEARCHER

UX Researcher

Helpdesk Technician

VodafoneThree - Insights Specialist

Group Operations Director

Assistant Store Manager, Full-Time - Covent Garden

Vocational Instructor (Carpentry / Construction / Generic VI) - HMP Feltham B

Manager – Customer Experience

Field Applications Specialist

Client Partner

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