Of virus Work, Jobs in London, Eng (with Salaries)

End User Support Analyst
Clarksons —London
- Weekend availability
- Maintenance
- Windows
- Microsoft Office
IT 2nd Line Engineer
Southeastern Railway —London
- £35,000 a year
- Hybrid work
- Windows
- Annual leave
Quick apply
4d
Onsite Support Engineer
Advania UK —London
- £34,000 - £40,000 a year
- Azure
- Microsoft Office
- Analysis skills
Head of Virus Reference Department
UK Health Security Agency —London
- £109,725 - £145,478 a year
- Full-time
- Hybrid work
- Leadership
- Teaching
10d
Junior Mac & PC Repair Technician
Mac Mania Ltd —Tipps Cross
- £98 - £120 a day
- Part-time
- In-person
- Hand tools
- Employee discount
- Flexible schedule
Quick apply
3d
Service Desk 1st Line Support
Foresters Financial —Bromley
- Up to £28,000 a year
- 8 hour shift
- Microsoft Access
- Windows
- Microsoft Office
11d
Research Assistant or Associate
Imperial College London —White City
- £43,863 - £57,472 a year
- Full-time
- Doctoral degree
- Master's degree
- Python
International Standards Verifier - International BTEC - Creative Media - Pakistan Based
Pearson —London
- Communication skills
- Teaching
International Standards Verifier - International BTEC - IT - Pakistan Based
Pearson —London
- Communication skills
- Teaching
Research Associate in Virology
Imperial College London —South Kensington
- £43,863 - £57,472 a year
- Full-time
- Doctoral degree
- Analysis skills
- Communication skills
5d
International Standards Verifier - International BTEC - Art & Design - UK Based
Pearson —London
- Communication skills
- Teaching
Onsite Engineer
Cardonet —London
- Microsoft Office
- IT
- In-person
- Referral programme
International Standards Verifier - International BTEC HN L4-5 - Computing - Pakistan Based
Pearson —London
- Communication skills
- Teaching
Service Desk Analyst
ECI - United Kingdom —London
- Azure
- Microsoft Outlook
- Customer service
Quick apply
POS Application Support Analyst
Selfridges —London
- Weekend availability
- Maintenance
- IT
- SDLC
3d
Chair of Examiners and Senior Content Validator for iPrimary iLower Secondary Mathematics (LMA11 & JMA11)
Pearson —London
- Communication skills
International Standards Verifier - International BTEC HN L4-5 - Construction - Pakistan Based
Pearson —London
- Communication skills
- Teaching
IT Assistant Officer for Azamara Cruises
Azamara —London
- Computer Science
- Customer service
- English
- Flexible schedule
Quick apply
International Standards Verifier - International BTEC HN L4-5 - Cloud Computing - Pakistan Based
Pearson —London
- Communication skills
- Teaching
International Standards Verifier - International BTEC - Hospitality & Leisure - Pakistan Based
Pearson —London
- Communication skills
- Teaching

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End User Support Analyst

Clarksons -
London

Apply Now

Job details

Permanent

Qualifications

ITIL Certification
Maintenance
Windows
Technical support
Microsoft Office
ITIL
IT support
Computer networking
SharePoint
TeamViewer
ServiceNow
VMWare
Communication skills
PowerShell
Active Directory
Intune

Full job description

We have a fantastic opportunity for an End User Support Analyst to join our team in the EMEA region based out of London. The person in this role will work as part of the IT Support team and will be a key point of contact for the End User community. Alongside the team, the person in this role will support the activities of desktop services.

This position would be great for someone with experience in a support role who is keen to develop their technical skills further. The ideal candidate will be passionate about delivering the highest standard of IT support, with a genuine interest in technology, its application and use in the business. A key skill we require from the candidate is for them to be customer centric with a desire to learn and develop a career in technical service delivery.

This role is an office based role and you will be expected to be in the office 5 days a week Monday to Friday. There is a requirement to work be on call on a rotational basis 1 out of 5 weeks including the weekend.

What you will be doing

Working within the End User Compute team, you will be a key point of contact for the end user for incidents & service requests. Providing IT support for desktops, Laptops, printers, peripherals, telephone systems, and mobile devices.
Triage, taking ownership, trouble shooting and liaising with other IT teams in order to resolve and manage user expectations. This will be done via Telephone support, Service Now and email.
Creating and maintaining accurate knowledge documentation on a quarterly basis
Execute all tickets and requests ultiising on best practise, adoption and utilisation of technology, applications, and services.
Working with the Lead IT Operations Administrator to identify trends and spot potential problems.
Improving and iterate on service support provision to the office.
Ensuring computers, printers and other peripherals are operational.
Providing support with hardware and software maintenance.
Basic hardware breakfix replacement
Hardware Inventory management
Managing system access, security, and spam/anti-virus controls
Customer site visits
Proactive trend analysis calls to the end user
Full JML process covering, Joiners, Movers and Leavers
Proactive room checks
End User Compute device management, including building devices.
Desk moves/ Desk complete set up
To fulfil additional / ad hoc duties as needed in order to meet the needs of the business.

What we are looking for:

Experience & Knowledge

Previous experience within an IT Support role.
Customer oriented, with a passion for delivering excellent service and for continuous improvement of services.
Excellent communication skills, able to provide technical support over the telephone, Chat or face to face.
Professional manner with a strong work ethic.
Good problem-solving skills, with a solution focused approach.
Ability to adapt and handle a constantly changing flow of support calls and walk-up technical assistance.
Ability to multitask effectively during busy times and remain calm during stressful situations.
A team player who can work within a framework of procedure and policies.
Self-motivated and able to use initiative.
Knowledge and some experience of products within the Microsoft Office 365 suite.
Good working knowledge of Productivity and collaboration applications such as Teams, SharePoint, OneDrive and Exchange would be advantageous.
Knowledge and experience of Active Directory administration, including user maintenance, configuring PCs and groups.
Able to learn quickly and work within a fast-paced environment.
Desire to learn and to undertake on-the-job training and continuous personal development.
Flexible and willing to work outside of the core hours if necessary.

Knowledge/experience of the following are required:

Active Directory, Exchange (both on-prem and O365),
VMware
MS Office standard
Apple hardware & OS (Mobiles/Mac’s)
HP Hardware
Multi Factor Auth setup (MS MFA, DUO)
MS Intune
Collaboration tooling such as Webex, Team Viewer, Zoom and MS Teams
Windows 10/Windows 11 working knowledge
ITIL V3 or Above
Powershell

Knowledge/experience of the following are advantageous:

ServiceNow ITSM tool
VMware
CUCM
CCST or Networking skills

Special requirements

The successful candidate will be expected to participate on an on call rota for out of hours (the Global Operations team has staff based in EMEA, NASA and APAC minimising weekday out of hours escalation) and an early / late shift rota.

Apply Now

Refine Your Search

of virus jobs in london, eng

End User Support Analyst

IT 2nd Line Engineer

Onsite Support Engineer

Head of Virus Reference Department

Junior Mac & PC Repair Technician

Service Desk 1st Line Support

Research Assistant or Associate

International Standards Verifier - International BTEC - Creative Media - Pakistan Based

International Standards Verifier - International BTEC - IT - Pakistan Based

Research Associate in Virology

International Standards Verifier - International BTEC - Art & Design - UK Based

Onsite Engineer

International Standards Verifier - International BTEC HN L4-5 - Computing - Pakistan Based

Service Desk Analyst

POS Application Support Analyst

Chair of Examiners and Senior Content Validator for iPrimary iLower Secondary Mathematics (LMA11 & JMA11)

International Standards Verifier - International BTEC HN L4-5 - Construction - Pakistan Based

IT Assistant Officer for Azamara Cruises

International Standards Verifier - International BTEC HN L4-5 - Cloud Computing - Pakistan Based

International Standards Verifier - International BTEC - Hospitality & Leisure - Pakistan Based

I want to receive the latest job alerts for of virus in london, eng

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