Out of hours helpdesk support Work, Jobs in London, Eng (with Salaries)

IT Helpdesk Officer
Single Homeless Project —London
- £29,029.00 - £31,146.38 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Annual leave
- Employee discount
Quick apply
Customer Support Analyst
PageUp People —London
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Communication skills
3h
IT Assistant Officer for Azamara Cruises
Azamara —London
- Computer Science
- Customer service
- English
- Flexible schedule
Quick apply
Patient Workflow Administrator
Willow |Tree Family Doctors —London
- £25,350 - £27,378 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
Quick apply
Facilities Helpdesk Coordinator
Baltimore Group Ltd —London
- £30,000 - £34,000 a year
- Full-time
- Maintenance
- Organisational skills
- In-person
Quick apply
Facilities Administrative Assistant
Charles Russell Speechlys —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
20h
Cosmetics Helpdesk Operations Coordinator(12 month FTC)
Superdrug —Croydon
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Store discount
- Employee discount
4d
Contract Support
Dalkia Facilities —London
- £32,000 a year
- Full-time
- Customer service
- Maintenance
- Organisational skills
- Annual leave
- Employee assistance programme
5d
Switchboard Operator
ISS Facility Services —London
- £13.49 an hour
- Weekend availability
- Microsoft Office
- Organisational skills
- IT
ICT Firstline Technician
GDST —London
- £30,000 a year
- Full-time
- Communication skills
- School
4d
SOC Analyst
Waterstons Ltd —London
- £28,000 - £35,000 a year
- Full-time
- Azure
- AWS
- IT
- Employee assistance programme
- Sick pay
Business Support Assistant - HelpDesk (Part-Time) - Lakeside Shopping Centre
Savills Management Resources —Grays
- Up to £18,382 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Customer service
12d
Front of House Coordinator
Rapport —London
- £33,700 a year
- Full-time
- Customer service
- English
- Front desk
- Employee assistance programme
Workplace Services Administrator
ISS Facility Services —London
- Hospitality
- Customer service
- Organisational skills
Quick apply
Contract Support Administrator
JLL —London
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
Support Services Supervisor
ISS Facility Services —Croydon
- £13.85 an hour
- Weekend availability
- Customer service
- Leadership
Contract Support Administrator
JAA-Jones Lang LaSalle Limited —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
10d
Receptionist
ISS Facility Services —London
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Porter/Mover
ISS Facility Services —Croydon
- £13.85 an hour
- Weekend availability
- Customer service
- Communication skills
Control Room Operative – Nights 42hrs - Lakeside Shopping Centre
Savills Management Resources —Grays
- £36,185 a year
- Night shift
- Computer skills
- Communication skills
8d

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IT Helpdesk Officer

Single Homeless Project -
London

Quick apply

Job details

Full-time
£29,029.00 - £31,146.38 a year

Benefits

Annual leave
Company pension
Employee discount
Pay rise
Flexible schedule

Qualifications

Microsoft Office
IT support
Organisational skills
IT
Communication skills
Help desk

Full job description

Single Homeless Project has an opportunity for an IT Helpdesk Officer to join and work in our team in Kings Cross but you will be based across all of London. You will join us on a full-time, permanent basis working 37.5 hours and in return, you will receive a competitive salary starting at £29,029 and rising incrementally to £31,146.38 per annum.

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

About the IT Helpdesk Officer role:

At Single Homeless Project (SHP), we believe that the right technology can be transformative - not just for our teams, but for the thousands of Londoners we support every year. As our IT Helpdesk Officer, based in Kings Cross, you will be at the heart of ensuring every colleague has the tools, systems, and support they need to deliver life-changing work. From maintaining a smooth and stable IT service across all our locations to working closely with third-party providers, you’ll play a crucial role in keeping our organisation connected and effective.

This is a role where every day brings variety. You might be resolving a technical issue for a frontline worker in one of our services, managing system access to ensure our security standards remain high, or travelling across London to set up IT equipment in a new location. You’ll be involved in the delivery of projects and system implementations, from launching new contracts for internet and telephone services to helping integrate innovative solutions that keep us moving forward. Your knowledge of Office 365 security, cloud management, and best practice in IT support will be key to helping us work smarter and achieve more.

In joining SHP, you’ll be part of an organisation that invests in your development and offers real scope for progression. As you grow your technical expertise, you’ll also see the direct results of your work - supporting the people who make a lasting difference for those experiencing homelessness. This is more than an IT role; it’s an opportunity to be part of a mission, ensuring our teams can focus on what matters most: changing lives across London.

Skills and experience we're looking for in our IT Helpdesk Officer:

Experience in Providing 1st and 2nd line IT support over a number of channels including face to face, phone, email, text, chat and video.
Excellent verbal and written communication skills.
Strong organisational skills and shows enthusiasm to all duties.
Ability to manage issues and questions via a ticketing portal, updating clients in a timely manner and following tickets through to resolution.
Experience in troubleshooting hardware including cloud servers, desktops, laptops and network equipment.
High level of personal organisation with the ability to plan and prioritise own work.
Has experience in Microsoft applications like Microsoft Dynamics CRM.

Our attractive benefits package includes:

A salary increase after successfully completing six month's probationary period
A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
Staff Health Cash Plan and discounts scheme
Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

Important info:

Please note we will be reviewing applications and inviting suitable candidates to interview (via Microsoft Teams) as applications are received. Therefore, please submit your application as soon as possible as we reserve the right to close the advert early if a suitable candidate is identified.

Interviews will be arranged for Wednesday 24th and Friday 26th June onwards. Candidates must be available for these dates.

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview.

This post will require a basic DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role.

Don’t miss out on this great opportunity to join the Single Homeless Project team – please click ‘apply’ now to become our IT Helpdesk Officer - we'd like to hear from you!

Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.

Quick apply

Refine Your Search

out of hours helpdesk support jobs in london, eng

IT Helpdesk Officer

Customer Support Analyst

IT Assistant Officer for Azamara Cruises

Patient Workflow Administrator

Facilities Helpdesk Coordinator

Facilities Administrative Assistant

Cosmetics Helpdesk Operations Coordinator(12 month FTC)

Contract Support

Switchboard Operator

ICT Firstline Technician

SOC Analyst

Business Support Assistant - HelpDesk (Part-Time) - Lakeside Shopping Centre

Front of House Coordinator

Workplace Services Administrator

Contract Support Administrator

Support Services Supervisor

Contract Support Administrator

Receptionist

Porter/Mover

Control Room Operative – Nights 42hrs - Lakeside Shopping Centre

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