FM Helpdesk Operator
Bellrock Property and Facilities Management —London
- £27,007.05 a year
- Monday to Friday
- Hybrid work
- Microsoft Outlook
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
Senior Manager, Product Management Training & Enablement
LSEG (London Stock Exchange Group) —London
- Full-time
- Product management
Partnership Development/Training Lead
Change Grow Live —Barnet
- £35,220.59 - £37,184.90 a year
- Leadership
- Communication skills
- Referral programme
Sr. Director, Hotels & Resorts
Virtuoso, Ltd. —London
- £170,000 - £185,000 a year
- Full-time
- Remote
- Hospitality
- Marketing
- Microsoft Office
New Bets Lead
Monzo —London
- £106,300 - £143,800 a year
- Remote
- IT
- Work from home
- Flexible schedule
Chief Learning and Development Officer
WPP —London
- £240,638 - £296,000 a year
- Hybrid work
- AI
Learning and Development Coordinator
Lumanity —London
- Management
- Organisational skills
- Communication skills
6d
Director of Participant Strategy & Engagement
Richmond Pharmacology —London
- Full-time
- Bachelor's degree
- Leadership
- Annual leave
Quick apply
Chief Talent Development Officer at HRTechX
HRtechX —London
- Monday to Friday
- Project management
- In-person
Director, Banking Partnerships
Kyriba —London
- £122,850.00 - £155,366.25 a year
- Full-time
- Sales
- English
- Business development
Quality Improvement Lead
Whittington Health NHS Trust —London
- £66,274 - £73,496 a year
- Part-time
- Leadership
3d
Public Relations Lead, UK
Waymo —London
- £134,000 - £141,000 a year
- Full-time
- Marketing
- Driving
Apprenticeships Officer
Hackney Borough Council —Hackney
- £46,854 - £47,925 a year
- Full-time
Director of Talent Development at HRTechX
HRtechX —London
- Monday to Friday
- Project management
- IT
Safeguarding Advisor – City and Hackney Safeguarding Partnership
Hackney Borough Council —Hackney
- £52,269 - £54,360 a year
- Full-time
- IT
- Teaching
7d
Head of Learning & Development (members)
The Law Society —Chancery Lane Station
- £73,942 - £82,157 a year
- Hybrid work
Deputy Program Director
Human Rights Watch —London
- £190,000 - £228,000 a year
- Full-time
- English
2d
Head of Learning and Development at HRTechX
HRtechX —London
- Monday to Friday
- Project management
- In-person
Partnerships Manager – Advisers & IFAs
Firenze Group —London
- £80,000 - £100,000 a year
- Hybrid work
- Financial services
- Communication skills
- Annual leave
Managing Director
Haymarket Media Group —London
- £110,000 - £120,000 a year
- Hybrid work
- Leadership
- Communication skills
- Flexible schedule
2d

I want to receive the latest job alerts for partnership development/training lead in london, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

partnership development/training lead jobs near london, eng

FM Helpdesk Operator

Bellrock Property and Facilities Management -
London

Quick apply

Job details

£27,007.05 a year

Benefits

Health & wellbeing programme
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Enhanced paternity leave
Referral programme
Sick pay

Qualifications

Microsoft Outlook
Organisational skills

Full job description

FM Helpdesk Operator

Bellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed.

Since 2003, our people-first and technology-led approach has helped organisations across the UK transform their estates into high-performance, sustainable environments. Through our integrated service modelspanning Technologies, Consulting, Critical Engineering & Jordon, and Intelligent Asset Carewe deliver compliance, quality, and operational excellence while reducing cost and carbon impact.

Our award-winning Concerto IWMS platform, together with mobile solutions from Mobiess and energy analytics from InMetriks, enables smart, data-led estate management at scale.

To ensure that all duties of the FM Help Desk are performed to a high standard in a pleasant, willing, and professional manner. To assist and support management team in maintaining partnerships and close working relationships with Exchequer Partnership, GPA and contractors.

How will you be the change?

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way

And as a FM Helpdesk Operator with Bellrock, you’ll do it by

Ensure all calls to the FM Help Desk are answered within 10 seconds.

Ensure all requests are logged accurately on the CONCERTO system against the correct job type and service category.

Ensure requestor is issued a call reference number either over the phone or via email.

Ensure requestor is informed of course of action to be taken either at the time of the call or at the least, within 10 minutes of taking the call, 20 minutes of receiving the emails and 30 minutes of receiving the voicemail.

Ensure voicemail messages are monitored and actioned as required.

Ensure all requests are assigned and issued to the correct contractor with enough information for the request to be carried out.

Ensure all communications have been passed on through contractors and requestors.

Ensure all procedures are followed and updated accordingly.

Ensure outstanding FM Help Desk requests are followed up with the appropriate contractor.

Ensure requestor is updated on progress if unable to meet the response time issued.

Ensure requestor is informed of closure of request once completed either over the phone or via email.

Assist the FM Helpdesk Deputy Manager with new starters in the training and supporting programme when required.

What does it take?

If you’re ready to be the energy that helps us build our business, share our success, and really own it as a FM Helpdesk Operator, you’ll need

Demonstrate Teamwork, responsibility, problem solving and communication.
Demonstrate good time keeping.
Good organisational skills.
Demonstrate efficiency in computer programmes, such as Outlook, Google Chrome, and other helpdesk programmes.

AI fluency & learning mindset: We are looking for people who actively use AI in their daytoday work, demonstrate strong curiosity about new technologies, and take ownership for continuously improving how they think, work, and deliver.

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from HM Treasury, London, SW1A 2HQ Monday to Friday 07:45-16:15 & 09:30-18:00.

What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)

Salary exchange pension scheme

Life cover

Paid sick leave

Health Assured employee assistance and wellness program

Enhanced maternity, paternity and adoption leave

Salary sacrifice schemes: Cycle to work

Holiday purchase scheme of additional 5 days per year

Offers and discount scheme designed to save money on everyday shopping and essentials

Healthcare Cashplan

MotorSave Scheme

Refer a friend

Liftshare

Virtual GP

Helping you to shine

We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.

So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.

Ready to start shining?

Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock, we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.

Apply today.

Quick apply

Refine Your Search

partnership development/training lead jobs in london, eng

FM Helpdesk Operator

Senior Manager, Product Management Training & Enablement

Partnership Development/Training Lead

Sr. Director, Hotels & Resorts

New Bets Lead

Chief Learning and Development Officer

Learning and Development Coordinator

Director of Participant Strategy & Engagement

Chief Talent Development Officer at HRTechX

Director, Banking Partnerships

Quality Improvement Lead

Public Relations Lead, UK

Apprenticeships Officer

Director of Talent Development at HRTechX

Safeguarding Advisor – City and Hackney Safeguarding Partnership

Head of Learning & Development (members)

Deputy Program Director

Head of Learning and Development at HRTechX

Partnerships Manager – Advisers & IFAs

Managing Director

I want to receive the latest job alerts for partnership development/training lead in london, eng

Related Searches

Explore jobs in more locations

How will you be the change?

Jobseeker tools

Employer Tools

Browse

Stay Connected