pension customer support analyst Work, Jobs in london, eng (with Salaries)

Pension Customer Support Analyst
JPMorganChase —London
- Full-time
- CRM software
- Microsoft Excel
- Customer service
13d
1st Line support Analyst
Apcoa —Uxbridge
- Up to £26,000 a year
- 8 hour shift
- Windows
- Computer networking
- SharePoint
- Employee discount
Quick apply
Support Analyst - EMEA
Canoe Intelligence —London
- £40,000 - £55,000 a year
- Hybrid work
- Work from home
- Employee assistance programme
Head of Fraud Strategy
Capital One UK —London
- Full-time
- Hybrid work
Asset Trading Analyst
Anheuser-Busch —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Organisational skills
- Gym membership
8d
Financial Crime Analyst
EC Markets LTD —London
- £30,000 - £40,000 a year
- Full-time
- Analysis skills
- Organisational skills
- Financial services
Quick apply
13d
Salesforce Support Analyst
Audley —London
- £31,000 - £37,000 a year
- Hybrid work
- Salesforce
- Communication skills
- Time management
- Employee assistance programme
- Employee discount
12h
Credit Analyst
Janus Henderson —London
- Hybrid work
- Microsoft Word
- Analysis skills
- Accounting
Quantitative Risk Analyst (m/f/d)
SEFE Securing Energy for Europe GmbH —London
- Hybrid work
- Master's degree
- Python
Data Operations Support Analyst, CoStar - London
CoStar Group —London
- Full-time
- Spanish
- Customer service
- Master's degree
- Annual leave
Middle Office Analyst (m/f/d)
SEFE Securing Energy for Europe GmbH —London
- Hybrid work
- Analysis skills
- Bachelor's degree
- Accounting
Senior Strategy Analyst
Capital One UK —London
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Maths
Product Support Analyst
Opus 2 —London
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- SQL
- Scripting
- APIs
- Employee assistance programme
Quick apply
Business Analyst (Graduate level)
Shivom Consultancy Ltd —Brentford
- Up to £40,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- Analysis skills
- Referral programme
Quick apply
Enterprise Risk Analyst
Monzo —London
- £44,600 - £55,000 a year
- Remote
- Google Suite
- IT
- Flexible schedule
7d
Connectivity Services Sales Support Analyst
NASDAQ —London
- Full-time
- Sales
- Marketing
- Bachelor's degree
- Employee stock purchase plan
Credit Analyst
Monzo —London
- £58,000 - £78,000 a year
- Remote
- SQL
- Analysis skills
- Project management
- Flexible schedule
Risk Analyst
Capital On Tap —London
- £250 - £750 a week
- Hybrid work
- SQL
- IT
- Python
Data Analyst
GoHenry —London
- Full-time
- English
- SQL
- Travel
- Work from home
Quick apply
Financial Crime Analyst
LHV Bank —London
- Hybrid work
- Internship
- Banking
- Employee discount
Quick apply

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Pension Customer Support Analyst

JPMorganChase -
London

Apply Now

Job details

Full-time
13 days ago

Benefits

Company pension

Qualifications

CRM software
Pension
Microsoft Excel
Customer service
Salesforce
Microsoft Office
Organisational skills
Communication skills

Full job description

JOB DESCRIPTION

Are you passionate about delivering outstanding customer service and eager to grow your expertise in pension and investment products? Join our Personal Investing Pension team, where you'll play a key role in supporting clients and internal stakeholders, driving operational excellence, and contributing to process enhancements as we transition to a new administration platform.

Job summary
As a Customer Support Analyst in the Personal Investing Pension team, you respond to client and stakeholder queries regarding pension transfers, drawdown, contributions, and other operational tasks. You build expertise in our ISA product, support process improvements, and collaborate with internal teams to resolve issues efficiently. Together, we create positive client experiences and drive continuous improvement across our operations.

Job responsibilities

Respond accurately and promptly to client queries regarding pension drawdown, contributions, and transfers.
Support internal stakeholders by addressing operational questions and providing timely information.
Conduct client outreach to support crisis management and resolve issues effectively.
Collaborate with internal teams to resolve operational challenges, often under pressure.
Contribute to process improvements and support the transition to new pension administration platforms.
Build expertise in ISA, LISA, and JISA products, handling transfers and house purchase queries using the Equisoft platform.

Required qualifications, capabilities and skills

Experience with personal pension products.
Familiarity with Salesforce or similar CRM systems.
Excellent organizational skills to manage and prioritize workload.
Customer service background with a focus on delivering high-quality support.
Curiosity, initiative, and a drive to succeed.
Ability to work in the office on a full-time basis.

Preferred qualifications, capabilities and skills

Proficiency in Microsoft Office, especially Excel.
Knowledge of ISAs and other investment products.
Strong communication and stakeholder management skills.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Apply Now

Refine Your Search

pension customer support analyst jobs in london, eng

Pension Customer Support Analyst

1st Line support Analyst

Support Analyst - EMEA

Head of Fraud Strategy

Asset Trading Analyst

Financial Crime Analyst

Salesforce Support Analyst

Credit Analyst

Quantitative Risk Analyst (m/f/d)

Data Operations Support Analyst, CoStar - London

Middle Office Analyst (m/f/d)

Senior Strategy Analyst

Product Support Analyst

Business Analyst (Graduate level)

Enterprise Risk Analyst

Connectivity Services Sales Support Analyst

Credit Analyst

Risk Analyst

Data Analyst

Financial Crime Analyst

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