Property helpdesk administrator Work, Jobs in London, Eng (with Salaries)

Facilities & Compliance Co-ordinator
Optim Facilities —London
- £34,000 - £38,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
Quick apply
3d
Estates & Facilities Administrator - 6 month FTC
Chatham House —London
- £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
8d
Aspire Assist Agent
Land Securities —London
- Full-time
- Microsoft Outlook
- Customer service
- Organisational skills
- Annual leave
- Employee assistance programme
10h
Senior Administrative Support Assistant
GB Maintenance Solutions Ltd —London
- £25,600 - £29,950 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
1d
Senior Surveyor/Estates Manager - Industrial
Colliers International EMEA —London
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
Quick apply
Engineering Site Supervisor
Integral UK —London
- Full-time
- Contracts
- In-person
- Communication skills
- Annual leave
Quick apply

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Remote Support Desk Operative
Titchfield Group —Essendon
Provide first-line technical support to customers via phone, email, and remote access tools. Guide customers through technical procedures and best practices.
£27,500 - £30,000 a year
Quick apply
5d
Facilities & Compliance Co-ordinator
Optim Facilities —London
Be customer-led responding efficiently to queries via email & calls - Able to communicate effectively using excellent verbal and written communication skills.
£34,000 - £38,000 a year
Quick apply
3d

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Facilities & Compliance Co-ordinator

Optim Facilities
London

Quick apply

Job details

Full-time
£34,000 - £38,000 a year
3 days ago

Qualifications

Customer service
Facilities management
GCSE
Communication skills
Help desk

Full job description

Overview:

Established in 1999, Optim Facilities are a small but perfectly formed facilities management company based in Holborn. We provide facilities management services to multi-tenanted commercial properties in the UK, mainly situated in central London working directly alongside our clients and commercial tenants to ensure the smooth running of the buildings. We are now looking to recruit an experienced Facilities Helpdesk Co-ordinator.

This is an integral role within the business, providing helpdesk support to our clients. You will be therefore confident, articulate and personable with skills to quickly build rapport with our internal team and clients in order to forge lasting, successful working relationships.

Key Responsibilities:

Logging call outs and generating jobs for contractors via our internal system, scheduling jobs and liaising with tenants for access
Act as the central point of contact for clients, addressing their requirements and concerns promptly
Risk Assessment Actions - reviewing actions on risk assessments and gaining quotes for any works to remedy that are outside of the maintenance contractor's remit
Responsible for scheduling reactive and planned maintenance tasks with contractors, including tracking the progress of works and following up on service report sheets for any further works noted
Trouble shooting issues with tenants over the phone to decipher the issue they have and deducing the issue and requesting photos in order to provide a detailed description to the contractor attending
Procuring works over an agreed amount and comparing specifications and e-mailing summaries for approval
Engagement: Support with Helpdesk, Risk assessors, contractors and tenants on compliance queries
Be customer-led responding efficiently to queries via email & calls - Able to communicate effectively using excellent verbal and written communication skills
Property Service Documentation - Accept and validate service documentation whilst also tracking expiration dates to ensure removal and renewal
Monitor activities of contract suppliers, SLA’s and KPI. Feeding this information back to management
Annual data analysis on the helpdesk category call outs and sourcing new contractors as and when needed

Required Skills

Strong administrator
Problem-solving mindset with a keen attention to detail
Ability to work effectively in a fast-paced environment
Excellent communication abilities
Committed, reliable, personable
Job Type: Full-time in our London Office - 5 days a week

Job Type: Full-time

Pay: £34,000.00-£38,000.00 per year

Ability to commute/relocate:

London WC1V 7DN: reliably commute or plan to relocate before starting work (preferred)

Education:

GCSE or equivalent (preferred)

Experience:

Help desk: 2 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

property helpdesk administrator jobs in london, eng

Facilities & Compliance Co-ordinator

Estates & Facilities Administrator - 6 month FTC

Aspire Assist Agent

Senior Administrative Support Assistant

Senior Surveyor/Estates Manager - Industrial

Engineering Site Supervisor

Other jobs to consider

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