Customer Support Executive
Fanvue —London
- Weekend availability
- Remote
- Communication skills
Customer Care Associate - Remote (Night Shift)
ihateironing —London
- £31,500 a year
- Weekend availability
- Remote
- Travel
Quick apply
Customer Support Associate - APAC
Synthesia —London
- Weekend availability
- Remote
- Communication skills
4d
Customer Support Coordinator
Zeitview —London
- £35,000 - £40,000 a year
- Remote
- CRM software
- Spanish
- English
Quick apply
Product Support Specialist (Part-Time)
Bedrock Learning —London
- £15,000 - £18,750 a year
- Part-time
- Remote
- Bachelor's degree
- Communication skills
- School
Quick apply
6d
Customer Experience Associate (FinTech)
Acre Software —London
- Weekend availability
- Remote
- In-person
- Annual leave
- Flexible schedule
FinTech Startup Associate (Customer Success)
Acre Software —London
- Weekend availability
- Remote
- In-person
- Annual leave
- Flexible schedule
Travel Sales, Associate - Velocity Black UK (Remote)
Capital One UK —London
- Weekend availability
- Remote
- Customer service
- Analysis skills
- Communication skills
- Annual leave
- Flexible schedule
13d
Admissions Advisor
Inspired —London
- £25,000 a year
- Full-time
- Remote
- CRM software
- Communication skills
- School
Customer Service Advisor - Fixed Term Contract
Pinnacle Pet UK —Borehamwood
- £25,700 a year
- Weekend availability
- Remote
- Communication skills
7d
Customer Support Team Lead
Clipboard —London
- Weekend availability
- Remote
- Conflict management
- Training & development
- Analytics
Council Tax Administration Officer
Richmond and Wandsworth Councils —Twickenham
- £30,225 - £36,969 a year
- Full-time
- Remote
- Organisational skills
- Computer skills
- Communication skills
- Annual leave
Quick apply
3d
Freelance Subtitlers (Hiring Multiple Languages)
Wordbank —London
- Part-time
- Remote
- English
- Bachelor's degree
Quick apply
Customer Support Representative (Turkish Language)
Giti2c —London
- £33,000 a year
- Full-time
- Remote
- English
- Referral programme
Quick apply
Call Centre Representative (Turkish Language)
Giti2c —London
- £33,000 a year
- Full-time
- Remote
- English
- Organisational skills
- Referral programme
Quick apply
Travel & Customer Service Coordinator
Suvoda —London
- Part-time
- Remote
- Spanish
- English
- Hotel
Quick apply
6d
Customer Success Renewals Manager
Smartsheet —London
- Remote
- Flexitime
11d
NEMEA Customer Success Lead
Pigment —London
- Full-time
- Remote
- Communication skills
- Flexible schedule
Customer Success Lead - UK/I
ElevenLabs —London
- Full-time
- Remote
- Analysis skills
- Team management
- Training & development
Product Support Specialist - EMEA
Ashby —London
- £64,500 - £81,500 a year
- Weekend availability
- Remote
- Leadership
- Annual leave

I want to receive the latest job alerts for remote customer support in london, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

remote customer support jobs near london, eng

Customer Success Manager jobs in London

Admissions Advisor jobs in London

Customer Support Representative jobs in London

Customer Experience Associate jobs in London

Customer Support Coordinator jobs in London

Customer Service Representative jobs in London

Customer Service Team Lead jobs in Toronto, ON

Product Support jobs in London

Customer Service Coordinator jobs in London

Customer Success Manager jobs in Wolverhampton

Customer Service jobs in Bradford

Customer Success Manager jobs in Halifax

Customer Success Manager jobs in Leicester

Customer Service Night Shift Remote jobs in London

Customer Success Manager jobs in Belfast

Home Based Customer Service jobs in Manchester

Call Center Representative jobs in Biggleswade

Call Center Representative jobs in Accrington

Call Centre Work From Home jobs in London

No Experience Full Time Job Call Centre jobs in Birmingham

Customer Support Executive

Fanvue
London

Apply Now

Job details

Full-time

Benefits

Unlimited paid holidays

Qualifications

Live chat
Technical troubleshooting
Ticket management
Slack
Customer interaction
Communication skills

Full job description

Join us in redefining the creator economy with AI

Fanvue is one of the fastest-growing creator monetisation platforms globally. We're an AI-powered, creator-first platform helping creators connect, engage, and earn directly from their audiences at scale. Following our recent Series A, Fanvue has surpassed $200M+ in annual recurring revenue, with triple-digit year-on-year growth, supporting hundreds of thousands of creators and millions of fans worldwide.

As Fanvue scales globally, trust, speed, and quality of support become core to our retention engine. Creator and fan experience is not a back-office function here. It directly impacts revenue, loyalty, and platform reputation. This role exists to ensure our support remains fast, empathetic, and high-quality across time zones as we grow.

The Role

We're hiring a Customer Support Executive to join our growing Support team.

This is a remote role working a rotating 5-day shift pattern that includes weekends and covers our support windows across time zones. You'll be on the front line of the Fanvue experience, supporting creators and fans with clarity, ownership, and professionalism.

You are not just answering tickets. You are protecting trust, retention, and platform quality.

What You'll Do

Respond to creator and fan queries via live chat and email
Deliver timely, thoughtful, and solution-focused support during your assigned shifts
Troubleshoot platform issues, payment queries, and content-related questions using internal tools
Escalate urgent or complex issues clearly and efficiently following defined processes
Communicate with empathy, precision, and consistency aligned with Fanvue's voice and standards
Proactively flag bugs, product feedback, and recurring themes to the wider team
Contribute to internal documentation and Help Centre content where needed

Who You Are

2+ years' experience in a technical customer support or customer service role, ideally within digital, tech, fintech, or creator platforms
Strong written communicator with a calm, empathetic, and clear tone
Comfortable working independently, especially during weekend or off-hours shifts
Quick to learn new tools, processes, and product functionality
Calm under pressure and resourceful when solving problems
Comfortable handling NSFW content
Familiar with tools such as Intercom, Slack, Notion, Retool, or similar
Genuinely interested in the creator economy and supporting independent creators

Shifts & Availability (UK TIMEZONE)

This is a remote role working a rotating 5-day pattern that includes weekends. Our support runs across three daily shift windows:

9am to 6pm
6pm to 2am
2am to 9am

Weekends are part of the rota. You'll be assigned a consistent 5-day pattern and shift window. Example patterns:

Sat, Sun, Mon, Tue, Wed
Sat, Sun, Wed, Thu, Fri

You'll Thrive Here If

You take pride in solving problems thoroughly and efficiently
You care deeply about customer experience and quality
You are comfortable owning issues end-to-end
You enjoy working in a fast-moving, high-growth environment
You like spotting patterns and improving processes over time

You'll Struggle Here If

You prefer rigid scripts over thoughtful problem-solving
You avoid ownership of complex issues
You are uncomfortable working independently
You struggle in fast-paced environments with evolving processes

Why Join Fanvue?

Named one of The Sunday Times Best Places to Work 2025
Be part of a $200M+ ARR platform shaping the future of the creator economy
Remote working with flexibility during assigned hours
Unlimited holiday
Clear progression opportunities within Support and beyond
Budget for growth and wellbeing
A culture that values innovation, ownership, transparency, and speed

Fanvue is for Everyone

We believe diverse teams build better products. Even if you do not meet every requirement listed, we encourage you to apply. Potential, mindset, and curiosity matter just as much as experience.

Apply Now

Refine Your Search

remote customer support jobs in london, eng

Customer Support Executive

Customer Care Associate - Remote (Night Shift)

Customer Support Associate - APAC

Customer Support Coordinator

Product Support Specialist (Part-Time)

Customer Experience Associate (FinTech)

FinTech Startup Associate (Customer Success)

Travel Sales, Associate - Velocity Black UK (Remote)

Admissions Advisor

Customer Service Advisor - Fixed Term Contract

Customer Support Team Lead

Council Tax Administration Officer

Freelance Subtitlers (Hiring Multiple Languages)

Customer Support Representative (Turkish Language)

Call Centre Representative (Turkish Language)

Travel & Customer Service Coordinator

Customer Success Renewals Manager

NEMEA Customer Success Lead

Customer Success Lead - UK/I

Product Support Specialist - EMEA

I want to receive the latest job alerts for remote customer support in london, eng

Related Searches