Senior helpdesk Work, Jobs in London, Eng (with Salaries)

Community Manager (Corporate Workplace) – Monday–Friday | Bank or Moorgate Station
Bennett Hay —London
- £35,651 a year
- Full-time
- Hospitality
- Customer service
- Supervising experience
- Annual leave
Quick apply
Facilities Operations Senior Specialist
Vertex Pharmaceuticals —Paddington
- Full-time
- Travel
- Organisational skills
- In-person
Senior IT Support Manager
Drive Solution Colombia Ltd —Canary Wharf
- £4,000 - £4,500 a month
- Full-time
- Windows
- Computer networking
- In-person
- Free parking
- Profit sharing
Quick apply
16h
Remote Support Desk Operative
Titchfield Group —Essendon
- £27,500 - £30,000 a year
- Full-time
- Software troubleshooting
- Analysis skills
- IT
- Free parking
- Employee discount
Quick apply
8d
Senior Helpdesk IT Engineer
RedDoor IT Ltd —Croydon
- £32,000 - £40,000 a year
- Full-time
- Customer service
- Computer networking
- SharePoint
Quick apply
13d
Graduate Cloud Support Engineer
Acturis Ltd —London
- Hybrid work
- Computer Science
- Customer service
- Engineering
- Work from home
Senior Operations Manager Security
Equans —London
- Full-time
- Leadership
- Negotiation
- Annual leave
- Employee assistance programme
11d
Facilities Manager - Republic London
Workman Facilities Management Limited —London
- £47,500 - £52,500 a year
- Full-time
- Microsoft Office
- First Aid Certification
- Organisational skills
- Employee assistance programme
- Life insurance
Quick apply
6d
Coordinator
Capital Maintenance Ltd —London
- £31,000 - £33,000 a year
- Full-time
- Microsoft Powerpoint
- Maintenance
- Microsoft Office
Quick apply
Senior Caretaker
BAM Construction —London
- Communication skills
- School
Senior IT Support Technician
TELEONIXS LTD —Basildon
- £41,700 a year
- Full-time
- English
- Continuous improvement
- Travel
- Sick pay
Quick apply
IT Systems Administrator
Maintel —London
- Full-time
- Azure
- Maintenance
- Windows
- Free parking
- Employee discount
8d
IT Coordinator/ Helpdesk Technician
Wasserman Media Group LLC —London
- Full-time
- Azure
- Microsoft Outlook
- Microsoft Office
Facilities Team Leader
Barnet Council —London
- Weekend availability
- Hybrid work
- Oracle
- Customer service
- Supervising experience
- Annual leave
- Flexitime
12d
Senior Events Manager
HSBC Global Services Limited —London
- Full-time
- Hybrid work
- Project management
- Financial services
- Negotiation
7d
Customer Care Manager
One Retail Group —London
- Hybrid work
- Customer service
- Continuous improvement
- AI
Senior Platform Reliability Engineer
Ricoh —London
- Azure
- Bakery
- Travel
Front of House Coordinator
Rapport —London
- £33,700 a year
- Full-time
- Customer service
- English
- Front desk
- Employee assistance programme
Performance & Data Manager - Sky Spaces
Emcor —Isleworth
- Full-time
- Microsoft Powerpoint
- Customer service
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
Senior Occupier Facilities Manager - Margaret St, London
Savills Management Resources —London
- Mentoring

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senior helpdesk jobs near london, eng

Community Manager (Corporate Workplace) – Monday–Friday | Bank or Moorgate Station

Bennett Hay -
London

Quick apply

Job details

Permanent | Full-time
£35,651 a year

Benefits

Cycle to work scheme
Annual leave
Company pension

Qualifications

Hospitality
Customer service
Supervising experience
Organisational skills
Communication skills
Office experience

Full job description

Community Manager (Corporate Workplace) – Monday–Friday | Bank or Moorgate Station

Location: Bank or Moorgate Station, London

Salary: £35,651 per annum

Contract Type: Full-time

Working Hours: 40 hours per week

Working Days: Monday–Friday

Shift Pattern: 08:00 – 17:00

Holiday Entitlement: 25 days' annual leave plus Bank Holidays

About the Role

We are looking for an enthusiastic and people-focused Community Manager to join our team at a prestigious corporate workplace in the heart of London.

This is a varied, hands-on role where you'll be responsible for creating an exceptional workplace experience for customers, visitors and colleagues. Working closely with the Senior Community Manager, client teams and service partners, you will ensure the workplace runs smoothly while delivering outstanding hospitality and customer service every day.

You'll build meaningful relationships with customers, proactively engage with occupiers across the building, coordinate events, maintain communal spaces and meeting rooms, and ensure every interaction leaves a lasting positive impression.

If you're passionate about hospitality, thrive in a fast-paced corporate environment and enjoy creating memorable experiences, we'd love to hear from you.

Key Responsibilities

Deliver a consistently outstanding customer experience that exceeds expectations.
Create memorable first impressions and build strong relationships with customers and visitors.
Learn and use customers' names to provide a personalised service.
Work closely with colleagues and service partners to deliver a seamless workplace experience.
Monitor the daily performance of on-site service partners, escalating any service concerns where appropriate.
Maintain professionalism, discretion and confidentiality at all times.
Respond positively to customer requests, using initiative and problem-solving skills to find solutions.
Carry out regular floor walks to proactively identify issues.
Log and monitor requests through the helpdesk system, ensuring customers receive regular updates until completion.
Visit customer companies regularly, gather feedback and build strong working relationships.
Support onboarding and offboarding of customers within the building.
Ensure meeting rooms, phone booths and communal spaces remain clean, presentable and fully operational.
Manage and replenish coffee points, ensuring supplies are fully stocked throughout the day.
Maintain presentation standards across hospitality areas and promptly deal with spillages and general housekeeping requirements.
Support the delivery of workplace events, activations and community initiatives.
Assist the Senior Community Manager in developing innovative customer service initiatives.
Promote a collaborative one-team culture with colleagues, clients and service partners.
Provide cover for colleagues when required, including café support during breaks.

What We're Looking For

2–4 years' experience in hospitality, workplace experience, customer service or a similar role.
Previous experience within a corporate environment is highly desirable.
Excellent communication and relationship-building skills.
Passion for delivering exceptional customer experiences.
Experience coordinating small events and workplace activities.
Ability to balance operational processes with genuine community engagement.
A people-first approach with strong organisational skills.
Self-motivated with a proactive, positive attitude.
Confident working independently while also collaborating within a team.
Comfortable taking direction and leading when required.
Experience using workplace management or Visitor Management Systems (VMS).
Excellent attention to detail and problem-solving abilities.

Benefits

Pension and life assurance
Health cash plan for you and your dependents
Cycle to Work scheme
Holiday Purchase scheme
Opportunities for professional growth
Friendly work environment with a genuine sense of community

Start Date: As soon as possible

About Bennett Hay

At Bennett Hay, we are known for delivering exceptional guest service and creating memorable experiences across London. Our personalised approach ensures every detail is perfect for our clients and their guests. As proud recipients of the Investors in People Gold accreditation, we are committed to the wellbeing and professional growth of our colleagues.

If you're passionate about customer service and looking to join a supportive and friendly team, we'd love to hear from you!

Please do not call our Head Office regarding vacancy-related questions, as our HR Recruitment team is not always on site and prefers email correspondence.

Pay: £35,651.00 per year

Work Location: In person

Quick apply

Refine Your Search

senior helpdesk jobs in london, eng

Community Manager (Corporate Workplace) – Monday–Friday | Bank or Moorgate Station

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Performance & Data Manager - Sky Spaces

Senior Occupier Facilities Manager - Margaret St, London

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