Senior service delivery manager Work, Jobs in London, Eng (with Salaries)

Senior Service Delivery Manager
CloudFactory —London
- Full-time
- Hybrid work
- Bachelor's degree
- Life insurance
Quick apply
Regional Service Improvement Manager
Leonard Cheshire —Bromley
- £53,977 a year
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
Senior Operations Manager – Digital Services
Celloomph Digital Solutions Ltd. —London
- £6,500 - £8,000 a month
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Life insurance
Quick apply
14d
Senior Membership Manager
Independent Healthcare Providers Network —London
- £45,000 a year
- Part-time
- Project management
- Continuous improvement
- No degree
Quick apply
1d
Senior Service Delivery Manager
Telana —London
- Azure
- DevOps
- Machine learning
- Employee assistance programme
Senior Consultant
VFS SPV Ltd —London
- £55,000 - £75,000 a year
- Full-time
- Engineering
- English
- Master's degree
- Free parking
Quick apply
10d
Head of Dispensary Operations
Pharmacierge —London
- From £60,000 a year
- Full-time
- Annual leave
- Employee discount
Quick apply
Senior Service Delivery Manager
Nscale —London
- Remote
- AI
- Leadership
- Communication skills
Quick apply
Customer Service Manager
Restore PLC —London
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
12d
Senior Service Delivery Manager
Zenzero Solutions —London
- Analysis skills
- Project management
- Bachelor's degree
1d
Regional Business Manager
Banning Dental Group —London
- Up to £60,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Employee discount
Quick apply
3d
Senior Business Manager
DMC Healthcare —London
- £60,000 - £65,000 a year
- Full-time
- Management
- GP surgery experience
- Microsoft Office
- Annual leave
Quick apply
Senior Housing Manager
Pinnacle Group —London
- £39,000 - £41,000 a year
- Customer service
- Analysis skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
1d
Global Service Design Senior Manager
Boston Consulting Group —London
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- No degree
Senior Delivery Manager
Cloudscaler —London
- £70,000 - £100,000 a year
- Full-time
- Hybrid work
- AWS
- Mentoring
Commercial Director
Pinnacle Group —London
- £100,000 - £120,000 a year
- Travel
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Senior Facilities Manager
Unibail-Rodamco-Westfield —Westfield Stratford City
- Weekend availability
- Maintenance
- Continuous improvement
- Leadership
9d
Event Manager (Temporary Maternity cover)
LaingBuisson —London
- £45,000 - £50,000 a year
- Temporary
- Hybrid work
- Administrative experience
- Project management
- Bachelor's degree
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Senior Solution Delivery Manager
Planet —London
- Full-time
- Hybrid work
- Project management
- Mentoring
- In-person
Senior Delivery Manager
AWTG —London
- Continuous improvement
- Agile

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Senior Service Delivery Manager

CloudFactory -
London

Quick apply

Job details

Full-time

Benefits

Life insurance

Qualifications

Programme management
Bachelor's degree

Full job description

At CloudFactory, we are a mission-driven team passionate about unlocking the potential of AI to transform the world. By combining advanced technology with a global network of talented people, we make unusable data usable, driving real-world impact at scale.

More than just a workplace, we’re a global community founded on strong relationships and the belief that meaningful work transforms lives. Our commitment to earning, learning, and serving fuels everything we do as we strive to connect one million people to meaningful work and build leaders worth following.

Our Culture

At CloudFactory, we believe in building a workplace where everyone feels empowered, valued, and inspired to bring their authentic selves to work. We are:

Mission-Driven: We focus on creating economic and social impact.
People-Centric: We care deeply about our team’s growth, well-being, and sense of belonging.
Innovative: We embrace change and find better ways to do things together.
Globally Connected: We foster collaboration between diverse cultures and perspectives.

If you’re passionate about innovation, collaboration, and making a real impact, we’d love to have you on board!

Role Summary

As a Senior Service Delivery Manager (Delivery Owner), you are responsible for the delivery of complex client projects across global and multi-region environments.

This is a senior delivery role requiring strong operational expertise, commercial awareness, and confident decision-making in fast-moving, ambiguous environments. The role owns end-to-end delivery outcomes and coordinates across multiple internal teams and client stakeholders to ensure commitments are delivered successfully.

Success in this role requires strong ownership, urgency, problem-solving ability, and the confidence to act independently without waiting for direction.

You will support accounts characterised by:

Global / multi-region delivery
Executive-level stakeholders
Specialised talent
Regulatory and compliance requirements
Customised delivery solutions
Frequent change, ambiguity, and escalations
High operational intensity

Key ResponsibilitiesDelivery Ownership

Own end-to-end delivery performance (SLAs, KPIs, quality, timelines, commercial outcomes in partnership with the DSL, SL)
Lead delivery in complex, fast-changing environments
Take full accountability for client commitments and outcomes
Identify risks early and drive resolution
Lead the resolution of incidents and ensure service continuity
Balance client expectations with operational and commercial realities

Client & Stakeholder Management

Build trusted relationships with senior client stakeholders (Directors, VPs, Executives)
Lead governance and delivery discussions
Provide clear recommendations and solutions
Challenge unrealistic expectations constructively
Act as a trusted delivery partner to the client

Cross-Functional Delivery Leadership

Coordinate project delivery teams at all levels for successful delivery
Drive accountability and execution across all delivery contributors
Align internal teams (Ops, Talent, Finance, Compliance etc) to deliver priorities
Remove blockers and manage dependencies
Influence stakeholders without direct authority
Support workforce planning for specialised talent needs

Governance & Compliance

Ensure compliance with contractual, regulatory, legal, and security requirements
Maintain strong governance and reporting standards

What Sets You Apart

You are highly self-driven, calm under pressure, and decisive. You take full ownership of outcomes and are comfortable operating independently in ambiguity.
You communicate clearly at all levels, build trust quickly across diverse stakeholders, and are confident, challenging and influencing when needed.
You are commercially aware, solutions-focused, and comfortable making decisions that balance client needs with operational reality. You know how to drive execution through others in a matrix environment without relying on direct authority.

Success Measures

SLA / KPI delivery
Client satisfaction and retention
Delivery against commitments
Operational stability
Risk and escalation management
Governance and compliance adherence
Effective cross-functional execution
Revenue and Margin attainment

Requirements

7+ years in Service Delivery, Project/Program Management, Operations, or Client Delivery roles
Experience managing complex, multi-country or enterprise accounts
Strong experience with executive stakeholders and high-pressure delivery environments
Solid understanding of commercial impact, risk, and workforce coordination

Benefits

Great Mission and Culture
Meaningful Work
Market competitive salary
Quarterly variable compensation
Comprehensive medical cover
Group life insurance
Personal development and growth opportunities
Office snacks and lunch
Periodic team building and social events

At CloudFactory, we believe that work should be more than just a job—it should be a platform for growth, impact, and community. Here, you’ll earn with purpose, learn every day, and serve a mission that truly matters. If you're looking for a career where you can develop professionally, contribute meaningfully, and be part of a global movement, we’d love to have you on this journey!

Join us today and be part of our mission to connect people and technology for a better world! Apply now and bring your whole, authentic self to work—we can’t wait to meet you!

Quick apply

Refine Your Search

senior service delivery manager jobs in london, eng

Senior Service Delivery Manager

Regional Service Improvement Manager

Senior Operations Manager – Digital Services

Senior Membership Manager

Senior Service Delivery Manager

Senior Consultant

Head of Dispensary Operations

Senior Service Delivery Manager

Customer Service Manager

Senior Service Delivery Manager

Regional Business Manager

Senior Business Manager

Senior Housing Manager

Global Service Design Senior Manager

Senior Delivery Manager

Commercial Director

Senior Facilities Manager

Event Manager (Temporary Maternity cover)

Senior Solution Delivery Manager

Senior Delivery Manager

I want to receive the latest job alerts for senior service delivery manager in london, eng

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