Server support analyst Work, Jobs in London, Eng (with Salaries)

Application Support Analyst
Ki —London
- Full-time
- Hybrid work
- Microsoft Access
- Salesforce
- SQL
Quick apply
12h
Support Analyst
Trayport —London
- Full-time
- No degree
- APIs
- Communication skills
Technology Support Analyst
Latham & Watkins LLP —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
12d
Analyst – Desktop Support
StepStone Group —London
- Customer service
- Microsoft Office
- Computer networking
Product Support Analyst
Opus 2 —London
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- SQL
- Scripting
- APIs
- Employee assistance programme
Quick apply
Systems Support Analyst
Walkers Global —London
- Weekend availability
- Azure
- Customer service
- Windows
Technical Support Specialist
MEDIDATA —London
- Microsoft Outlook
- Customer service
- System design
- Annual leave
Technical Support Analyst
G-Research —London
- Bar
- Azure
- Microsoft Outlook
- Annual leave
Onsite IT Support Analyst
Tetra Tech —London
- Travel
- In-person
- Communication skills
13d
Finance Systems Support Analyst (6 month fixed-term contract) - London or Athens
Stephenson Harwood LLC —London
- SQL
- Accounting
- Organisational skills
4h
IT Business Support Analyst
The Lancashire Group —London
- Full-time
- Microsoft Outlook
- Windows
- Microsoft Office
Quick apply
1d
IT Support Analyst
Trainline —London
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Maintenance
CPC Application Support Analyst
Atos —Balham
- Monday to Friday
- Azure
- SQL
- Scripting
- Annual leave
1d
Graduate Trading Support Analyst
Trayport —London
- Full-time
- No degree
- APIs
- Communication skills
Operations Analyst
Aquis Exchange —London
- Weekend availability
- Hybrid work
- Spanish
- Microsoft Excel
- Microsoft Office
Quick apply
6d
Desktop Support Analyst, Charles River Development, Officer
State Street —London
- Full-time
- Computer Science
- Customer service
- Engineering
- Flexible schedule
Business Analyst
SHARVA TECHNOLOGY AND MANAGEMENT LTD —London
- Part-time
- Hybrid work
- Oracle
- Data analysis skills
- SQL
- Health & wellbeing programme
- Flexitime
Quick apply
13d
Business Analyst - Sales Analytics
Janus Henderson —London
- Hybrid work
- Oracle
- Sales
- Data analysis skills
Junior IT Operations Analyst
Marylebone Cricket Club —London
- Weekend availability
- Azure
- Customer service
- Windows
Endpoint Administrator
Grimshaw Architects —London
- £40,000 - £50,000 a year
- CAD
Quick apply
5d

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server support analyst jobs near london, eng

Application Support Analyst

Ki -
London

Quick apply

Job details

Full-time
12 hours ago

Qualifications

Microsoft Windows Server
Microsoft Access
Salesforce
SQL
ITIL
IT
Problem management
Application support
Root cause analysis
SaaS
Communication skills
HTML
T-SQL

Full job description

Who are we?

Look at the latest headlines and you will see something Ki insures. Think space shuttles, world tours, wind farms, and even footballers’ legs.

Ki’s mission is simple. Digitally disrupt and revolutionise a 335-year-old market. Working with Google and UCL, Ki has created a platform that uses algorithms, machine learning and large language models to give insurance brokers quotes in seconds, rather than days.

Ki is proudly the biggest global algorithmic insurance carrier. It is the fastest growing syndicate in the Lloyd's of London market, and the first ever to make $100m in profit in 3 years.

Ki’s teams have varied backgrounds and work together in an agile, cross-functional way to build the very best experience for its customers. Ki has big ambitions but needs more excellent minds to challenge the status-quo and help it reach new horizons.

We are seeking a skilled and motivated Application Support Engineer to join a team that provides hands-on support for many applications. The ideal candidate will have a strong background in supporting a wide range of SaaS and COTS products, with specific experience of Insurance applications.

This role involves troubleshooting, resolving technical issues, and providing exceptional customer support to ensure the smooth operation of our software solutions. The solutions supported cover several mid and back-office teams within Ki such as Finance, Underwriting Operations, Claims, Actuarial, Risk and People teams.

What you will be doing️

Provide technical support for a wide range of SaaS and COTS applications
Troubleshoot and resolve application issues reported by end users quickly, using your knowledge and skills to deliver rapid and effective resolution
Collaborate with development teams within Ki and vendors to identify and fix issues
Take ownership of incidents and issues that span multiple teams, coordinating cross-team efforts to drive resolution and ensure clear communication throughout
Facilitate effective communication between teams, acting as a central point of coordination for complex, multi-system issues
Oversee the day-to-day operations of various applications, ensuring they are running efficiently and effectively
Monitor system performance and health, addressing potential issues proactively.
Performing routine application maintenance tasks, such as applying updates and patches, and ensuring the application environment is stable and secure.
Creating and maintaining documentation related to application support processes, procedures, and knowledge base articles.
Conduct training sessions and create user guides to help end users maximize the use of our products
Lead the response to application-related incidents, ensuring timely resolution and minimal disruption to business operations
Perform Root Cause Analysis to investigating the underlying causes of application problems to prevent recurrence

Requirements

Proven problem-solving skills and a proactive approach to improving system performance
A wide range of technical skills to cover the breadth of applications supported
Prior Insurance domain knowledge is crucial to this role
Experience with ITIL frameworks.
Deep knowledge of IT service management (ITSM) processes, including incident and problem management
Proficiency in performance monitoring tools and techniques.
Experience working with Microsoft-based technologies, including:
- T-SQL
- Understanding of HTML
- Familiarity with Microsoft Entra (identity and access management)
- Experience installing, configuring, and supporting applications on Windows servers
Able to quickly understand business domains and assess genuine business value
First class communication skills, with the ability to tailor your style to different audiences, both technical and non-technical
Nice to have: Knowledge of Salesforce

Benefits

You’ll get a highly competitive remuneration and benefits package. This is kept under constant review to make sure it stays relevant. We understand the power of saying thank you and take time to acknowledge and reward extraordinary effort by teams or individuals.

What to expect during the recruitment process:

1) Initial recruiter screening call

2) Interview with hiring manager

3) Technical Interview (this may vary depending on the role)

4) Values Interview

Quick apply

Refine Your Search

server support analyst jobs in london, eng

Application Support Analyst

Support Analyst

Technology Support Analyst

Analyst – Desktop Support

Product Support Analyst

Systems Support Analyst

Technical Support Specialist

Technical Support Analyst

Onsite IT Support Analyst

Finance Systems Support Analyst (6 month fixed-term contract) - London or Athens

IT Business Support Analyst

IT Support Analyst

CPC Application Support Analyst

Graduate Trading Support Analyst

Operations Analyst

Desktop Support Analyst, Charles River Development, Officer

Business Analyst

Business Analyst - Sales Analytics

Junior IT Operations Analyst

Endpoint Administrator

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