Service centre team leader Work, Jobs in London, Eng (with Salaries)

Contact Centre Team Leader
Premium Credit Limited —London
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Human resources
- Annual leave
- Employee assistance programme
Contact Centre Team Leader
Wandle Housing Association Limited. —London
- £40,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
20h
Operations Team Leader
Ministry of Justice —London
- £32,483 - £50,000 a year
- Full-time
- Microsoft Powerpoint
- Presentation skills
- Leadership
- Annual leave
- Employee discount
Control Centre Duty Manager
Keolis Amey Docklands 2025 Limited —London
- £90,450.17 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Employee discount
5d
Team Leader
HM Courts & Tribunal Service —London
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Administrative experience
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
12d
Contact Center Service Supporter
Atos —London
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
3d
Customer Service Agent (20hrs per week)
DNA Payments —London
- Remote
- CRM software
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
3d
Team Member
Hollywoodbowlgroup —London
- £12.81 - £13.31 an hour
- Part-time
- Bar
- Employee discount
4d
Care team leader - Day Centre
Sense —Barnet
- £14.35 an hour
- Full-time
- Supervising experience
- Mentoring
- Communication skills
- Employee discount
- Referral programme
5d
Customer Service Agent
DNA Payments —London
- Full-time
- Remote
- CRM software
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
3d
Team Manager - Food - Ealing Broadway
Marks & Spencer —London
- Full-time
- Employee discount
Front of House Leader - 106 Brompton Road
Pret A Manger —London
- £15.35 an hour
- Part-time
- Driving
- Annual leave
- Employee discount
11d
Head of CS - Under 18s Services
CareADHD —Canary Wharf
- £55,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
Quick apply
Community Mental Health Team Leader
South London and Maudsley NHS Foundation Trust —London
- £58,133 - £65,261 a year
- Full-time
11d
Community Team Leader
South London and Maudsley NHS Foundation Trust —London
- £58,133 - £65,261 a year
- Full-time
- Patient care
3d
Operational Leader
Department for Work and Pensions —London
- £42,509 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
3d
Zara Covent Garden Customer Experience Manager
INDITEX —London
- Weekend availability
- Sales
- Contracts
- Leadership
Quick apply
2d
Customer Service Assistant & Station Control Assistants
Network Rail —London
- £27,464 a year
- Weekend availability
- English
- Communication skills
- Annual leave
9d
East Ham Library Supervisor 12 months Fixed Term
Newham Council —London
- £41,133 - £43,680 a year
- Part-time
- Customer service
2d
Team Leader Customer Service
Hedin Automotive London Ltd —Dartford
- Rotating shift
- CRM software
- Management
- Customer service
- Annual leave
- Employee assistance programme

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service centre team leader jobs near london, eng

Contact Centre Team Leader

Premium Credit Limited -
London

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Job details

Full-time

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Microsoft Office
Human resources
Financial services
Communication skills

Full job description

We are growing our contact centre team and are currently hiring for a team leader who has experience within a Financial Services environment to motivate and support a team of remote customer service advisors.

Competitive salary
A workplace pension scheme
Remote working, however, must be able to travel very occasionally to one of our offices in Leatherhead or London
Full time hours (37.5 pw) worked Monday to Friday
Private Medical and Dental cover
25 days annual leave (plus bank holidays), with options to purchase up to 5 days holiday per year
Support and investment in your personal development
24/7 access to Employee Assistance Programme and Mental Health First Aiders

What we do

Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending more than £6 billion to over 3 million customers through a network of almost three thousand partners, and growing.

We are a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.4 and a Silver Sustainability medal and are ranked #51 Best Workplaces 2026 (Large).

The Role

This is an exciting time of growth for us, and we need a Contact Centre Team Leader to help us continue this success. This is a great opportunity to develop a varied and rewarding career with a company that invests in, recognises and rewards its people.

As a Contact Centre Team Leader, you’ll lead, motivate and support a team of 12-15 Customer Service Advisors, ensuring that great customer service and support is delivered and act as the subject matter expert for vulnerable customers.

Communicating via phone and email, you and your team will provide key support to consumers, brokers and commercial businesses. You will coach, support and develop your team, build their abilities and drive continuous improvement through the adoption of identified best practice.

You will also:

Provide expert guidance, coaching, and oversight to ensure consistent identification and application of the Vulnerable Customer Framework and Consumer Duty, driving compliant, empathetic, and customer-centric outcomes across the team.
Embed and continuously improve vulnerable customer processes, ensuring clear escalation routes and effective use of reasonable adjustments to meet individual customer needs
Champion customer advocacy by monitoring interactions, analysing trends, and using insights to enhance colleague capability, customer experience, and regulatory compliance
Collaborate with Team Leader colleagues to effectively manage and deliver Contact Centre operations
Drive team engagement through clear communication, ensuring company vision and values are understood and embedded
Conduct regular performance reviews, identifying development needs and supporting continuous improvement
Lead weekly team briefings (“buzz sessions”) to share best practice and maintain strong communication
Foster a high-performance culture, implementing initiatives to boost morale and drive results
Support recruitment activities and develop talent to enable effective succession planning
Manage team absence and holiday requests inline with company policies and operational requirements
Monitor and review the quality of customer interactions, ensuring outcomes meet required standards and remain fully compliant

Who are we looking for

If you’re an individual who thrives in a fast-paced operational environment, has a passion for managing people and is looking to make a difference, then this is a brilliant opportunity to advance your career to the next level with a sector-leading company. At Premium Credit, you will be supported to develop and expand your skills, knowledge and experience.

To be considered as Contact Centre Team Leader, you will need:

Proven experience leading teams supporting vulnerable customers, with a strong understanding of regulatory expectations (including Consumer Duty) and best-practice approaches to delivering fair, consistent, and customer-centric outcomes
A strong track record of leading others in a service-oriented environment
Knowledge of contact centre operations
Knowledge of HR policies and procedures
Excellent customer focus
Strong MS Office capabilities

Experience of working in the finance sector and/or a regulated environment would be beneficial to your application.

Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. PCL uses AI tools to assist with our review of applications, including to summarise CVs against relevant job criteria and transcribe interviews. However, our team always makes the final decision on any application. Please see our privacy notice (https://www.premiumcredit.com/Recruitment-privacy-notice) for further information on how we process your personal data during the application process.

All postholders will be subject to appropriate pre-employment vetting procedures and a satisfactory Disclosure & Barring Service (DBS) check prior to appointment.

So, if this role appeals to you and you’re looking to join an industry-leading organisation, please apply. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply? We look forward to hearing from you.

Please note, we reserve the right to close this vacancy early if we identify a number of suitable candidates. All applicants will be advised if the vacancy closes early.

Apply Now

Refine Your Search

service centre team leader jobs in london, eng

Contact Centre Team Leader

Contact Centre Team Leader

Operations Team Leader

Control Centre Duty Manager

Team Leader

Contact Center Service Supporter

Customer Service Agent (20hrs per week)

Team Member

Care team leader - Day Centre

Customer Service Agent

Team Manager - Food - Ealing Broadway

Front of House Leader - 106 Brompton Road

Head of CS - Under 18s Services

Community Mental Health Team Leader

Community Team Leader

Operational Leader

Zara Covent Garden Customer Experience Manager

Customer Service Assistant & Station Control Assistants

East Ham Library Supervisor 12 months Fixed Term

Team Leader Customer Service

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