Service coordinator/service scheduler Work, Jobs in London, Eng (with Salaries)

Grounds Helpdesk Coordinator
Smarter Services Ltd —Sunbury
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Microsoft Office
- Contracts
Quick apply
5d
Maintenance Operative
Atlas Workplace Services —London
- Up to £37,000 a year
- Weekend availability
- Maintenance
Quick apply
Care Co-ordinator
Nationwide Care Finchley Ltd —London
- £12.75 - £13.50 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Employee discount
Quick apply
3h
Proposal Coordinator
Bombardier —Westerham
- Word processing
- Microsoft Office
- Computer skills
Out of Hours Regional Team Manager
Lanes Group —Slough
- Weekend availability
- Microsoft Office
- Team management
- Phone etiquette
Quick apply
9d

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Customer Services Coordinator
Zela Solutions Ltd —Enfield
Conduct post-service follow-ups with customers to ensure satisfaction and address any concerns. Support the coordination and scheduling of jobs for our…
£27,000 - £28,000 a year
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10d
Customer Service & Cake Store Coordinator
EM CAKES —London
You'll spend most of your day on your feet, moving around the store, preparing and packing orders, assisting customers, and coordinating collections and…
£25,500 - £29,000 a year
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service coordinator/service scheduler jobs near london, eng

Grounds Helpdesk Coordinator

Smarter Services Ltd
Sunbury

Quick apply

Job details

Permanent | Full-time
£28,000 - £30,000 a year
5 days ago

Qualifications

Customer service
Logistics
Microsoft Office
Transportation management systems
Contracts

Full job description

About the Role

The Grounds Scheduler is a central, office-based role within our Service Centre team. You will be the operational backbone of the grounds maintenance department — coordinating schedules, supporting field teams, and acting as the primary point of contact between clients and the business for all grounds-related activity.

This is a hands-on coordination role that suits someone who is naturally organised, forward-thinking, and comfortable managing a high volume of moving parts. You will get to know our sites, our clients, and our teams inside out, and you will play a key part in making sure everything runs smoothly day to day.

Key Responsibilities

Scheduling & Operations

Plan and manage the day-to-day schedule for all grounds maintenance teams
React to changes — weather, absences, site issues — and adjust plans accordingly
Coordinate vehicle and equipment bookings, and manage repair and maintenance schedules
Manage team holiday requests and ensure adequate cover at all times
Keep job records accurate and up to date across internal systems

Client & Contract Management

Serve as the first point of contact for client queries relating to grounds services
Build and maintain strong working relationships with clients, ensuring they feel comfortable coming to you directly
Support the management team at client meetings, providing operational updates and relevant detail
Develop a thorough understanding of each client contract — scope, frequencies, requirements, and any site-specific considerations
Identify contract issues or gaps before they become problems and flag proactively

Commercial & Administrative Support

Assist with the preparation of quotes for grounds maintenance work
Process and manage orders for materials, equipment, and subcontractors
Maintain accurate records across scheduling, compliance, and client correspondence
Liaise with external partners and suppliers as required
Support the wider Service Centre team with general administration

Systems & Reporting

Work confidently across multiple internal systems and software platforms
Keep scheduling, job management, and client records current and well maintained
Produce reports and summaries for management as required
Identify opportunities to improve processes and make suggestions accordingly

What We're Looking ForSkills & Experience

Previous experience in a scheduling, coordination, or operations administration role
Background in quoting or estimating, ideally within grounds, facilities, or a related field
Strong customer service skills — confident on the phone and in writing, and good at building rapport
Technically capable: comfortable using job management systems, Microsoft Office, and picking up new software quickly
High attention to detail with the ability to manage multiple priorities simultaneously

Personal Qualities

Proactive and forward-thinking — you spot potential issues before they escalate
Good memory for detail: you will get to know our sites, addresses, and client preferences and retain that knowledge
Calm under pressure and adaptable when plans change
A natural communicator who builds trust with both clients and colleagues
Self-motivated and takes ownership of their workload
A team player who is happy to help wherever needed

Working Arrangements

This is a full-time, office-based role working from our Service Centre. Standard working hours apply, with occasional flexibility required around client meetings or operational demands.

Pay: £28,000.00-£30,000.00 per year

Work Location: In person

Quick apply

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service coordinator/service scheduler jobs in london, eng

Grounds Helpdesk Coordinator

Maintenance Operative

Care Co-ordinator

Proposal Coordinator

Out of Hours Regional Team Manager

Other jobs to consider

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