Service desk team lead Work, Jobs in London, Eng (with Salaries)

Systems Engineer
Abacode —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
10d
Help Desk Supervisor – Facilities Management
Hackney Borough Council —Hackney
- £55,353 - £57,495 a year
- Full-time
- Supervising experience
- Leadership
- Communication skills
9d
First Line Support Engineer
British Transport Police —London
- £39,871.93 a year
- Full-time
- Computer Science
- Bachelor's degree
- AI
- Annual leave
- Gym membership
Quick apply
3h
Service Coordinator Team Leader
Dyno Rod —Enfield
- £30,000 - £36,000 a year
- Overtime
- Maintenance
- Supervising experience
- In-person
- Free parking
- Life insurance
Quick apply
Service Desk Analyst
Sysco —Hemel Hempstead
- Full-time
- Bilingual
- Customer service
- English
End User Support Analyst
Clarksons —London
- Weekend availability
- Maintenance
- Windows
- Microsoft Office
IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
Managed Services - First Line Support Team Lead
HSO Group B.V. —London
- Weekend availability
- Azure
- Customer service
- Organisational skills
Quick apply
13h
Head of Customer Service (12 months contract)
Deltatre —London
- Weekend availability
- Customer service
- Travel
- IT
Quick apply
9d
Reception and Postroom Manager
BidvestNoonan —London
- £42,000 a year
- Full-time
- Front desk
Quick apply
Service Desk Technician L2
Milestone Technologies, Inc. —London
- Monday to Friday
- Customer service
- IT
Office & Facilities Manager
OakNorth —London
- Full-time
- Organisational skills
- Contracts
- Communication skills
Quick apply
Reception Manager
ST James Facilities —London
- £42,931.20 a year
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
9d
Technical Operations Team Leader
University College London —London
- £54,931 - £64,644 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- IT
- Annual leave
- Employee assistance programme
Front Desk Manager – Corporate Guest Services
Rapport —London
- £45,000 a year
- Full-time
- Organisational skills
- Guest services
- Leadership
- Employee assistance programme
- Employee discount
15h
Events Assistant
Neudata —London
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Referral programme
Quick apply
2d
Operations / Store Manager
Fake It Flowers Ltd —Fulham
- £32,000 - £38,000 a year
- Full-time
- Sales
- Organisational skills
- In-person
Quick apply
7d
Senior Corporate Receptionist
Williams Lea —London
- £37,000 a year
- Full-time
- Management
- Customer service
- English
- Referral programme
Systems Engineer
Thrive —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
10d
Salesforce Administrator & Service Desk Lead New
Triple Point —London
- Sales
- Salesforce
6d

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Systems Engineer

Abacode -
London

Apply Now

Job details

Full-time
10 days ago

Qualifications

TCP
ITIL Certification
Microsoft Outlook
Customer service
Windows
DHCP
CompTIA Network+
IT support
Computer networking
DNS
Mac OS
ServiceNow
TCP/IP
Communication skills
Active Directory
CompTIA A+
Time management
Help desk

Full job description

London, United Kingdom

Full Time

UK - Information Technology

Mid Level

About Us:

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job” but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!

Position Overview:

This role provides first-contact remote technical support for network, server, and end-user systems. As the first point of contact for clients, you will be responsible for accurately creating and updating support tickets and coordinating communication with engineers when assistance is available.

Team members interact regularly with end-users across diverse computing environments and must clearly communicate technical issues to both technical and non-technical audiences. Thrive seeks individuals with strong technical aptitude, excellent verbal and written communication skills, and a desire to learn and grow across all aspects of IT while delivering world-class support.

Responsibilities:

Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process.
Perform first response and initial triage of customer issues, troubleshooting single-user and system-impacting incidents and accurately documenting all actions in Thrive’s tools.
Perform rapid analysis of workstation-level incidents, identifying root causes and applying appropriate troubleshooting methodology
Ask clarifying questions to fully understand client concerns and escalate issues to engineers when required due to time, complexity, or skill level.
Manage the daily prioritization, coding, and routing of service incidents and requests.
Follow Thrive's established best practices for task management
Set and manage client expectations throughout the troubleshooting process, maintaining a focus on both prompt resolution and world-class customer service.
Develop a strong understanding of Thrive products and their integration into client environments to ensure efficient and effective issue resolution.
Work with and document diverse client computing environments, including unfamiliar workstation, server, and network configurations, to determine the fastest path to resolution.

Required Qualifications:

2–3 years of IT support experience in a help desk or service desk environment; MSP experience preferred.

Experience with ticketing systems (e.g., ServiceNow), remote support tools (e.g., Kaseya, Ninja), and RMM platforms.

Proficiency supporting Windows 10/11, macOS fundamentals, Microsoft 365 (Outlook, Teams, OneDrive), and common line-of-business applications, including Office and Outlook configuration.

Working knowledge of Active Directory/Entra, mobile device configuration and troubleshooting, workstation hardware, printers, and peripherals.

Basic networking knowledge, including TCP/IP, DNS, and DHCP.

Strong customer service focus with the ability to clearly communicate technical concepts to non-technical users.

Excellent written and verbal communication, documentation, and time-management skills.

Ability to work independently and collaboratively in a team environment.

Availability to work after hours or participate in on-call rotations as required.

Optional Qualifications:

Willingness to visit nearby client sites when necessary, with the understanding that on-site visits may not always be required.

Preferred Certifications:

CompTIA A+

CompTIA Network+

Microsoft 365 Fundamentals (MS-900)

ITIL Foundation (v4).

Apply Now

Refine Your Search

service desk team lead jobs in london, eng

Systems Engineer

Help Desk Supervisor – Facilities Management

First Line Support Engineer

Service Coordinator Team Leader

Service Desk Analyst

End User Support Analyst

IT Service Desk Manager

Managed Services - First Line Support Team Lead

Head of Customer Service (12 months contract)

Reception and Postroom Manager

Service Desk Technician L2

Office & Facilities Manager

Reception Manager

Technical Operations Team Leader

Front Desk Manager – Corporate Guest Services

Events Assistant

Operations / Store Manager

Senior Corporate Receptionist

Systems Engineer

Salesforce Administrator & Service Desk Lead New

I want to receive the latest job alerts for service desk team lead in london, eng

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