Service desk technician Work, Jobs in London, Eng (with Salaries)

Service Desk Technician L2
Milestone Technologies, Inc. —London
- Monday to Friday
- Customer service
- IT
Remote Support Desk Operative
Titchfield Group —Essendon
- £27,500 - £30,000 a year
- Full-time
- Software troubleshooting
- Analysis skills
- IT
- Free parking
- Employee discount
Quick apply
3d
Service Desk Analyst
ECI - United Kingdom —London
- Azure
- Microsoft Outlook
- Customer service
Quick apply
11d
IT Service Desk Executive (6 Month FTC)
Jellyfish —London
- Full-time
- English
- Windows
- IT
- Annual leave
- Flexible schedule
Quick apply
On-Site 1st/2nd Line Support Technician
Converge Technology Solutions —Hemel Hempstead
- £32,995 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
6d
1st Line Technician
Cyan Consultancy Ltd —London
- £30,000 a year
- Microsoft Word
- Microsoft Excel
- Azure
Quick apply
IT Support Assistant
Monica Vinader —London
- Travel
- IT
- In-person
Quick apply
3d
IT Support Technician
Elevate Technology Group —London
- £28,000 - £32,000 a year
- Azure
- Microsoft Outlook
- SharePoint
IT Service Desk Technician (1st Line)
Gravesham Borough Council —Gravesend
- £25,575 - £28,532 a year
- Full-time
- English
- Windows
- Communication skills
- Free parking
- Annual leave
IT Support Technician
VERNE —London
- Full-time
- Hybrid work
- Microsoft Outlook
- Windows
- Scripting
Quick apply
6h
Service Desk Analyst
Mace —London
- Full-time
- Hybrid work
- Microsoft Office
- SharePoint
10d
AV / VC Event Technician (salary to £50,000)
Kinly —London
- £40,000 - £50,000 a year
- Full-time
- Customer service
- Organisational skills
- Time management
Quick apply
5d
IT Technician Apprentice
QA Apprenticeships —London
- £16,536 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Microsoft Office
- Employee assistance programme
- Employee discount
7d
Helpdesk Technician
FluidOne —Woking
- Full-time
- Customer service
- Windows
- Microsoft Office
- Employee assistance programme
IT Support Engineer
GreatFind Recruitment —Surbiton
- £24,420 - £32,000 a year
- Full-time
- Customer service
- Computer networking
- IT
- Free parking
Quick apply
12d
Help Desk Operations Executive.
ISG Specialist Services Ltd —Dartford
- £24,420 - £30,000 a year
- Full-time
- Microsoft Office
- IT
- In-person
- Free parking
- Gym membership
Quick apply
Station Systems Technician Level 4
M Group —London
- Night shift
- Serving
- IT
- Computer skills
- Employee discount
5d
IT Support Engineer
Compass Pathways —London
- £65,000 - £85,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Project management
Quick apply
4d
3rd Line Support Engineer
Metropolitan Thames Valley —London
- £44,997 - £47,365 a year
- Full-time
- Microsoft Office
Quick apply
10d
IT Support Specialist
Pharmaron —Hoddesdon
- Azure
- Computer Science
- Windows
Quick apply

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Service Desk Technician L2

Milestone Technologies, Inc. -
London

Apply Now

Job details

Qualifications

Customer service
iOS
Mac OS
IT
Help desk

Full job description

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Service Desk Technician L2 with A/V Events experience (Predominantly MAC/iOS Environment - 90%)

Location: London, England - Monday through Friday

We’re looking for a Service Desk Technician to join our skilled IT Help Desk Operations team, serving local and global internal users as well as A/V Events. Our goal is to provide excellent technical and non-technical support with outstanding customer service and timeliness. The Help Desk Technician has experience in supporting both Mac and PC environments, can hold a conversation as well as resolve complex technical issues effectively and efficiently, and is someone who values the people behind the problems. This role works Monday through Friday during standard business hours.

What You Will Need:

Experience supporting A/V and Events for internal and customer facing events.
Experience with conference room trouble shooting.
Familiarity with systems such as Google Meet.
Minimum 2 years of experience in a Help Desk role w/walk-up service required, VIP support preferred.
Experience supporting user requests and performing break/fix or remote installations as needed.
Demonstrable understanding of Mac OS from command line troubleshooting to resolving individual application failures required.
Advanced working knowledge of collaboration tools such as Slack, Teams and Google Workspace required

How You Will Make a Difference:

Provide hardware and software IT support and technical education to end users both remotely and onsite.
Applies critical thinking to efficiently troubleshoot simple and complex user requests and issues. and provides as much context and information as possible to deliver the best solutions as -quickly as possible.
Troubleshoots client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi, wired connectivity to the internal network, password resets, etc.
Supports user requests and performs break/fix or remote installations as needed.
Leads in ticket processes and provides coaching for other Technicians when workflow deficiencies are identified.
Has deep understanding of defined team metrics, such as backlog, aging, effectiveness; and takes actions based on the current trends in Service.
Document our systems and ensure our processes are always improving.
Displays learning agility by actively seeking answers when technically challenged.
Seeks feedback from other Help Desk Technicians to optimize and improve support, while also maintaining a solid understanding of general user support needs and requirements.

#LI-TS1

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

Apply Now

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Company Overview

Job Overview

Service Desk Technician L2 with A/V Events experience (Predominantly MAC/iOS Environment - 90%)

Location: London, England - Monday through Friday

Experience supporting A/V and Events for internal and customer facing events.

Experience with conference room trouble shooting.

Familiarity with systems such as Google Meet.

Minimum 2 years of experience in a Help Desk role w/walk-up service required, VIP support preferred.

Experience supporting user requests and performing break/fix or remote installations as needed.

Demonstrable understanding of Mac OS from command line troubleshooting to resolving individual application failures required.

Advanced working knowledge of collaboration tools such as Slack, Teams and Google Workspace required

Provide hardware and software IT support and technical education to end users both remotely and onsite.

Applies critical thinking to efficiently troubleshoot simple and complex user requests and issues. and provides as much context and information as possible to deliver the best solutions as -quickly as possible.

Troubleshoots client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi, wired connectivity to the internal network, password resets, etc.

Supports user requests and performs break/fix or remote installations as needed.

Leads in ticket processes and provides coaching for other Technicians when workflow deficiencies are identified.

Has deep understanding of defined team metrics, such as backlog, aging, effectiveness; and takes actions based on the current trends in Service.

Document our systems and ensure our processes are always improving.

Displays learning agility by actively seeking answers when technically challenged.

Seeks feedback from other Help Desk Technicians to optimize and improve support, while also maintaining a solid understanding of general user support needs and requirements.

Compensation

Our Commitment to Diversity & Inclusion