2 Years FTC
Hybrid 3 Days a week in North Greenwich
Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. It is a world-leader in providing proprietary solutions in specific segments in Transport and Defence markets, and the leading firm in Digital Transformation Consultancy and Information Technologies in Spain and Latin America through its affiliate Minsait. Its business model is based on a comprehensive range of proprietary products, with a high-value focus and with a high innovation component. In the 2024 financial year, Indra achieved revenue of € 5.5 billion, 60,000+ employees, a local presence in 46 countries and business operations in over 140 countries.
As the technological partner for its customers’ key operations, Indra is at the core of their business, and Indra’s four values guide everything we do:
Innovation - Our capacity for innovation, cutting-edge solutions, and specialised team of professionals enables us to drive a safer, more connected future through technology.
Trust - We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society.
Connection - We harness the power of collaboration, connect ideas and solutions, and adapt to our customers’ needs, supporting them on the path to a better future.
Foresight - We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow.
About the Project
Transport for London (TfL) has awarded Indra a long-term contract to operate, develop, enhance and expand ticketing and access control systems across London’s transport network through to 2034, with extension options to 2039.
This programme covers the maintenance, operation and evolution of a large-scale, complex ecosystem, including turnstiles, validators, ticket machines, sales terminals, back-office systems, payment gateways, IT infrastructure and cybersecurity that supports over 8.6 million daily journeys.
Therefore, Indra will become TfL’s strategic technology partner to guarantee the operation and evolution of the world’s largest and most sophisticated ticketing system. Following a transition period of approximately two years, Indra will serve as the sole provider across the network that includes more than 8,500 buses, nearly 400 Underground stations, around 300 rail stations (Overground, DLR, Elizabeth Line and suburban services), 4,000 Oyster Card outlets, seven customer service centres, and 24 river boat boarding points.
Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve all aspects of the system. The project also envisages, in partnership with TfL, the implementation of new technologies to develop the system, make it more efficient and automate key processes; in short, to jointly create the next generation of the ticketing system for London.
Role Purpose
The HR Advisor will play a pivotal role in supporting the organisation through a large-scale transformation programme within the UK, including the delivery of TUPE transfers and associated organisational change activity.
Working closely with HR Business Partners and project stakeholders, the role will provide high-quality, commercially focused and compliant HR support across the full employee lifecycle. The postholder will operate within a fast-paced and evolving environment, ensuring a consistent and pragmatic approach to employee relations, policy application and people processes.
Key Responsibilities
TUPE, Transformation & Employee Relations
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Support the delivery of TUPE transfers, including employee data collation, due diligence activity, consultation preparation and coordination, and post-transfer integration support.
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Work closely with HRBPs, Legal and operational stakeholders to ensure compliant and efficient transfer processes.
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Provide professional advice and guidance to managers on UK employment law, HR policies and best practice.
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Manage a broad range of employee relations cases, including disciplinary, grievance, absence, performance and probation matters.
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Ensure all casework is managed proactively, with accurate documentation and within appropriate risk frameworks.
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Escalate complex or high-risk matters to the HRBP or Legal where appropriate.
HR Processes & Operations
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Liaise with Payroll, HR Shared Services and Global Talent Operations teams to ensure accurate and timely processing of employee lifecycle transactions.
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Prepare contractual documentation, letters and change communications where required.
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Maintain accurate employee records within HR systems (e.g. SAP, Workday, SuccessFactors).
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Support compliance activity, including right-to-work checks, data protection requirements and audit readiness.
Stakeholder Support & Coaching
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Build strong, credible relationships with line managers and project stakeholders, acting as a trusted point of contact for HR advice.
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Support managers in applying consistent and fair people management practices across teams.
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Deliver briefings or guidance sessions on HR policies, change activity and key people processes.
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Provide pragmatic, commercially aware solutions aligned to business needs and project objectives.
Projects & Change Initiatives
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Support the delivery of transformation and change initiatives, including restructures, mobilisation activity and integration programmes.
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Contribute to HR workstreams within the wider project plan, ensuring alignment with timelines and deliverables.
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Assist with cyclical HR activities such as performance reviews, engagement surveys and compensation processes.
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Analyse and report on HR data (e.g. headcount, absence, turnover) to support decision-making.
Policy, Risk & Compliance
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Ensure all HR activities are compliant with UK employment legislation and internal policies.
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Support the review and continuous improvement of HR policies, procedures and templates.
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Participate in internal audits, governance activities and risk mitigation processes.
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Promote best practice in employee relations, diversity & inclusion, and ethical working standards.
Key Relationships
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HR Business Partners & HR Director
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Payroll & Benefits Team
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Global Talent Operations / Centres of Excellence
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Line Managers and Project Stakeholders
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Legal, Finance and Compliance Teams
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External Advisors (e.g. Employment Law, Occupational Health)
Requirements
Experience & Qualifications
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2-4 years’ experience in an HR generalist or advisory role within a UK environment.
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Demonstrable experience supporting TUPE transfers, organisational change, or transformation programmes.
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Strong working knowledge of UK employment law (Ireland knowledge desirable).
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Experience partnering with managers and stakeholders in a fast-paced environment.
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Experience using HR systems (e.g. SAP, Workday, SuccessFactors or similar).
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CIPD Level 5 qualified (or working towards) preferred.
Skills & Competencies
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Experience operating in a transformation or high-change environment
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Exposure to TUPE, restructures and organisational change activity
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Strong interpersonal and stakeholder management skills
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Commercially aware, pragmatic and solutions-focused approach
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Ability to manage sensitive and complex issues with discretion
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Strong organisational skills with the ability to manage competing priorities
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High attention to detail and accuracy
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Resilient and adaptable, able to operate effectively under pressure
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Proficient in Microsoft Office and HR systems
Desirable
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Experience within a global or matrixed organisation
Benefits
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Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days)
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Pension – 4% employee and 4% employer
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Private medical insurance (including dental & optical)
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Life assurance
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Income protection
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Employee assistance programs
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Flexible/remote working options
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Charitable initiatives
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Social events (formal & informal)
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Learning and development programs
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Innovative & collaborative work environment
Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law
