Technical sales support coordinator Work, Jobs in London, Eng (with Salaries)

Customer & Technical Support Coordinator
Redemption Roasters HQ —London
- £32,000 a year
- Full-time
- Remote
- Administrative experience
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
PS Coordinator & Delivery Support
Puzzel —London
- £30,000 - £40,000 a year
- Hybrid work
- Salesforce
- AI
- Internship
- Flexible schedule
9d
Customer Support Coordinator (f/m/d)
enmacc —London
- Full-time
- Bilingual
- English
- AI
- Annual leave
- Work from home
Quick apply
8d
Sales & Events Coordinator
Serious Entertainment Group Ltd —Old Woking
- £27,300 a year
- Part-time
- CRM software
- Sales
- Travel
- Free parking
- Employee discount
Quick apply
Account Coordinator
Food Lab —London
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Customer service
Quick apply
11d
Commercial Operations Coordinator (NHS Tenders)
Harrison.ai —London
- Full-time
- Hybrid work
- Salesforce
- Microsoft Office
- Administrative experience
- Work from home
- Flexible schedule
Sales Consultant - London and South
Chelsom Ltd —London
- Full-time
- Sales
- Hotel
- Business development
- Employee discount
Quick apply
5d
Commercial Operations Coordinator
KAYAK —London
- Full-time
- Hybrid work
- English
- Hotel
- Business development
- Annual leave
- Employee assistance programme
Quick apply
Enterprise Business Development Representative | UK&I
Jamf —London
- Sales
- English
- Business development
6d
Team Coordinator
EMJ —London
- £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Analysis skills
Quick apply
Technical Coordinator
Hill Group UK —Waltham Abbey
- Organisational skills
- Communication skills
- Time management
- Employee discount
Assistant Technical Coordinator
Hill Group UK —London
- Communication skills
- Time management
- Employee discount
Quality Coordinator
LEAP Legal Software —London
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
11d
Junior Growth and Sales Development Coordinator, Transport UK&I
Ramboll —London
- Full-time
- Hybrid work
- Microsoft Office
- Business development
- Organisational skills
- Annual leave
Quick apply
R&D Coordinator
Pilgrim's Europe —Southall
- Full-time
- Marketing
- Project management
- Business
Quick apply
2d
Proposition Coordinator
Gamma —London
- Full-time
- IT
- Communication skills
- Annual leave
- Employee discount
Quick apply
Senior Technical Coordinator
Hill Group UK —Richmond
- Employee discount
Quality & Compliance Coordinator
Fever-Tree —London
- Full-time
- Hybrid work
- Microsoft Excel
- No degree
- IT
Quick apply
5d
IT Coordinator, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Software troubleshooting
- Hotel
- Organisational skills
- Employee assistance programme
- Sick pay
Business Development Account Manager for E-commerce - Qualcomm, flexible on location within Europe/Remote
Qualcomm —London
- Remote
- Marketing
- English
- Project management
- Flexible schedule

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technical sales support coordinator jobs near london, eng

Customer & Technical Support Coordinator

Redemption Roasters HQ
London

Quick apply

Job details

Full-time
£32,000 a year

Benefits

Cycle to work scheme
Annual leave
Employee assistance programme
Employee discount
Referral programme

Qualifications

Sales support
Barista experience
Technical support
Administrative experience
Coffee experience
Organisational skills
Customer support
Communication skills

Full job description

£32,000 per year

Customer & Technical Support Coordinator

Reporting to:

Head of Sales

Department:

Sales

Location:

King's Cross Office

About Redemption Roasters

Redemption Roasters is a profit and purpose specialty coffee company. We roast,serve and sell exceptional coffee while equipping prison leavers with the skills and experience they need to access employment and start a new chapter.

Our mission is powered by three core values:

Profit Powers Purpose

A high-performing business fuels impact.

Excellence Everywhere

Outstanding product,service and work from everyone. Good enough isn't enough.

Do the Right Thing

We act with integrity,take responsibility and offer opportunity.

About The Role:

We are looking for a highly organised,customer-focused Customer & Technical Support Coordinator to join our Sales team.

This role acts as the first point of contact for wholesale and ecommerce customers,providing operational support across ordering,subscriptions,customer service,and technical troubleshooting. The successful candidate will play a critical role in delivering an excellent customer experience while ensuring the smooth day-to-day running of our wholesale and direct-to-consumer channels.

The role is designed to improve customer response times,increase operational efficiency,and free up Account Managers to focus on sales growth and relationship management.

This is a fast-paced,cross-functional role requiring exceptional attention to detail,strong communication skills,and a passion for delivering outstanding customer support.

Key Responsibilities

Wholesale Operations Support

Manage day-to-day administration of our B2B ordering software
Release and edit wholesale orders
Process wholesale purchase orders accurately and efficiently
Manage standing orders and customer order amendments
Coordinate invoicing and fulfilment communication
Monitor order deadlines and communicate operational updates to customers
Ensure customer account information remains accurate and up to date

Ecommerce & Subscription Support

Manage Shopify ecommerce administration
Manage customer subscriptions,including edits,pauses,and troubleshooting
Respond to ecommerce customer enquiries
Resolve issues relating to orders,subscriptions,shipping,and fulfilment

Customer Service & Inbox Management

Act as the first point of contact for wholesale and ecommerce enquiries
Respond promptly and professionally via phone and email
Resolve operational and customer issues independently wherever possible
Escalate commercial or relationship-sensitive matters to Account Managers where appropriate
Coordinate internally with Roastery and Sales teams

Technical & After-Sales Support

Provide first-line remote troubleshooting for coffee quality and equipment issues
Support customers with espresso dial-ins,grinder settings,brewing,and extraction queries
Identify when engineering or Account Manager support is required
Coordinate equipment service callouts where necessary
Maintain accurate service and callout logs
Coordinate new coffee release sendouts to historic guest accounts

Skills & Experience

Essential

Excellent organisational and administrative skills
Strong written and verbal communication
Exceptional attention to detail
Ability to manage multiple priorities in a fast-paced environment
A customer-first mindset with strong problem-solving skills
Confidence handling customer enquiries independently
Experience using ecommerce or order management systems
Strong technical understanding of coffee preparation and extraction fundamentals

Desirable

Experience using Shopify
Experience within specialty coffee wholesale
Barista experience or coffee technical training
Experience in customer operations,customer support,or sales support roles

Personal Attributes

Calm and composed under pressure
Highly organised and process-driven
Proactive and solutions-focused
Commercially aware
Collaborative and team-oriented
Comfortable communicating with customers over phone and email
Confident troubleshooting and resolving issues remotely

Success in This Role Looks Like

Fast and accurate customer support
High order accuracy and efficient processing
Strong customer satisfaction and retention
Effective coordination between customers and internal teams
Reduced reactive workload for Account Managers
Consistently high service standards across wholesale and ecommerce channels

Terms and Benefits

Terms & Benefits

Salary:£32k
28 days annual leave (including bank holidays),with 1 additional day per year for each year of service,up to 5 years.
Unlimited free hot drinks in Redemption Roasters coffee shops,with discounts on food.
Discounts at Coal Drops Yard
Annual summer and Christmas parties
3 paid professional development days per year
Laptop and phone
Supportive and values-driven workplace
Employee Assistance Programme
Cycle to Work Scheme
High street discounts via BHN Extras
Up to £400 referral bonus

Equality and diversity Statement

Redemption Roasters is an international and multicultural business with customers,suppliers,and employees from across the globe. Fostering diversity in the workplace is both right and good for business. Gender,belief,ethnicity,origins,disability,sexual orientation,marital status,age or history of incarceration doesn't matter. If you perform,you'll fit in,whoever you are. We welcome applications from people with backgrounds traditionally underrepresented in the specialty coffee industry.

How to apply.

To apply for this role please submit a CV and Cover Letter via our application platform here

Quick apply

Refine Your Search

technical sales support coordinator jobs in london, eng

Customer & Technical Support Coordinator

PS Coordinator & Delivery Support

Customer Support Coordinator (f/m/d)

Sales & Events Coordinator

Account Coordinator

Commercial Operations Coordinator (NHS Tenders)

Sales Consultant - London and South

Commercial Operations Coordinator

Enterprise Business Development Representative | UK&I

Team Coordinator

Technical Coordinator

Assistant Technical Coordinator

Quality Coordinator

Junior Growth and Sales Development Coordinator, Transport UK&I

R&D Coordinator

Proposition Coordinator

Senior Technical Coordinator

Quality & Compliance Coordinator

IT Coordinator, Pre-Opening - The St. Regis London

Business Development Account Manager for E-commerce - Qualcomm, flexible on location within Europe/Remote

I want to receive the latest job alerts for technical sales support coordinator in london, eng

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