technical support engineer field Work, Jobs in london, eng (with Salaries)

Technical Support Engineer - Field
Thrive —London
- Full-time
- Financial services
- In-person
- Communication skills
Quick apply
Technical Support Engineer - Field
Abacode —London
- Full-time
- Financial services
- In-person
- Communication skills
Trainee Workspace Field Engineer (Walking)
Canon —London
- Full-time
7d
Junior Technical Operations Engineer
Hozah —Croydon
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Windows
- APIs
- In-person
- Work from home
Quick apply
7d
Field Service Engineer
Haier Europe —Dagenham
- £35,124 - £47,020 a year
- Overtime
- Customer service
- Communication skills
- Employee discount
Field Based Technical Auditor
M Group —South London
- Continuous improvement
- Driving
- Communication skills
- Employee assistance programme
- Employee discount
7d
Field Service Engineer - South Region (East London)
Roche —London
- Travel
- Communication skills
12d
Entry Level Support Engineer
OSTTRA —London
- Full-time
- Computer Science
- Windows
- Bachelor's degree
Quick apply
12d
Technical Support Engineer
InPost UK —Hemel Hempstead
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
IT Support Engineer - Tier 2
REL Field Marketing —London
- Up to £40,000 a year
- Full-time
- Azure
- Annual leave
- Employee discount
Data Engineer
Amro Partners —London
- £55,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Engineering
- Work from home
Quick apply
Junior Service Operations Field Engineer
wavenet —London
- Full-time
- Computer literacy
- Computer networking
- Annual leave
- Employee assistance programme
Quick apply
Desktop Support Engineer
ECI - United Kingdom —London
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Product Support Engineer
Rolls-Royce —North London
- Full-time
- Microsoft Outlook
- Microsoft Office
DTS Field Service Engineer
AkzoNobel —South East London
- £25,000 - £34,700 a year
- Customer service
- Computer networking
- IT
Quick apply
Technical Support Engineer I
CoreWeave Europe —London
- £41,000 - £55,000 a year
- Scripting
- Computer networking
- Linux
- Employee assistance programme
Quick apply
Skilled Engineer- Nights
Arriva London North Limited —London
- £25.57 an hour
- Night shift
- Engineering
- Maintenance
- Programmable logic controllers
Quick apply
End User Services Engineer
Engineers Gate —London
- Weekend availability
- Computer Science
- Microsoft Office
- Bachelor's degree
Senior Fibre Engineer
M Group —West London
- Annual leave
- Employee assistance programme
Technical Support Engineer
Motion Applied —Woking
- Hybrid work
- Azure
- Data analysis skills
- Bachelor's degree
- Annual leave
Quick apply

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technical support engineer field jobs near london, eng

Technical Support Engineer - Field

Thrive -
London

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Job details

Full-time

Qualifications

Operating systems
Network management
CompTIA Network+
Customer support
Financial services
Communication skills
CompTIA A+
Information Technology
VPN

Full job description

Based 5x per week in London!

About Us

Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!

Position Overview

Provide technical hardware, software, and connectivity problem resolution to all client computers and users by diagnosing and walking users through step-by-step solutions; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist engineers and technicians; troubleshoot printer problems; work with next level support to resolve complex issues; conduct hardware and software maintenance and reporting as needed; and perform related work as required. All work to be performed in client office.

The Client Site Services Engineer will serve their clients by going on-site to their locations, serving as deskside support and on-site support to all client issues, responding to service tickets of the client’s requests or problems; resolves all first level end-user problems; escalates all Tier 2 problems to the next level of support for guidance and direction; contacts third-party vendors for warranty service repair and dispatch.

Primary Responsibilities

Primary responsibilities are descriptive and not restrictive in nature
Identifies, diagnoses, and resolves first level problems for end-users of the workstations, laptops, terminal services and Citrix sessions, end-user software and hardware, network and VPN connectivity, the Internet, server services, server drive space, validation of server error messages for escalation, and new computer technology in a call center environment; communicates solutions to end-users effectively
Provides one-on-one end-user problem resolution for client (PC) software and connectivity.
Ensure that all client issues and resolutions are properly documented in the defined ticketing system of either Thrive or the client as required
Sets up and assists in the configuration of end-user PC desktop hardware, software and peripherals, both onsite and remotely
Diagnoses and resolves end-user network or local printer problems, PC hardware problems and basic server, e-mail, Internet, VPN, and local-area network access problems
Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements
Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third party vendor maintenance agreements as needed
Acts as remote hands for engineering staff onsite as needed
Assists Network Technicians in creating materials for end-user frequently asked questions (FAQs) and procedural knowledgebase articles.
Provides assistance to Tier 2-3 staff with problem research and documentation

Have the Ability to

Deliver technical customer support professionally; identify, troubleshoot and resolve a wide range of technical computer-related problems; make the distinction between first and second level end-user problems; identify, evaluate and solve end-user workstation problems; support and train end-users in a wide range of software applications as needed; read, understand and apply complex technical information; master new computer technology; maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse population. Represent the company by always supporting and communicating in an effective and professional manner.

Knowledge of

Desktop operating systems, various software applications and basic hardware for the workstations and laptops; principles and theories of network systems and management; Internet technologies and products; understanding of change control procedures; basic understanding of electrical safety procedure.

Minimum Qualifications

Candidates must meet the minimum qualifications as detailed below or have an equivalent of documented experience. Equivalency decisions are made based on a combination of education and experience that would likely provide the required knowledge and abilities.

Experience

3+ years providing end-user support for current PC desktop and application software.
3+ years installing, upgrading, troubleshooting, and repairing personal computers in a corporate networked environment
3+ years providing end-user support for current suite of Microsoft applications and management software
2+ years in providing support for end user
2+ years providing support for an enterprise level userbase in either the legal or financial services industries
CompTIA A+ Certification or equivalent experience
CompTIA Net+ Certification or equivalent experience

Special Requirements:

Must be able to sit for prolonged periods of time in front of a computer
Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 45 lbs. unassisted), bending, standing, climbing or walking
Must have excellent written and oral communication skills

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Refine Your Search

technical support engineer field jobs in london, eng

Technical Support Engineer - Field

Technical Support Engineer - Field

Trainee Workspace Field Engineer (Walking)

Junior Technical Operations Engineer

Field Service Engineer

Field Based Technical Auditor

Field Service Engineer - South Region (East London)

Entry Level Support Engineer

Technical Support Engineer

IT Support Engineer - Tier 2

Data Engineer

Junior Service Operations Field Engineer

Desktop Support Engineer

Product Support Engineer

DTS Field Service Engineer

Technical Support Engineer I

Skilled Engineer- Nights

End User Services Engineer

Senior Fibre Engineer

Technical Support Engineer

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