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F&B Team Member - M&E Operations

The Cumberland
London

Quick apply

Job details

Full-time
£14 an hour
6 days ago

Benefits

Cycle to work scheme
Company pension
Discounted gym membership
Employee discount
Paid volunteer time
Referral programme

Qualifications

Hotel experience

Full job description

F&B Team Member - M&E Operations

The Cumberland

Contract: Full Time
Payment: Hourly
Salary: £14.00 per hour

The Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers. Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town!

What you’ll be doing

As a Food and Beverage Team Member, you’ll be at the forefront of guest interaction, serving food and drinks, taking orders, and clearing tables. But it’s more than just that—you’ll have the opportunity to get to know your guests personally, taking the necessary steps to personalize their experiences and foster loyalty. A genuine passion for quality service is essential, and your attention to detail will help ensure that every guest leaves satisfied and eager to return.

In this role, you’ll also have the chance to enhance your skills through multiskilling, occasionally working across different departments. We believe this flexibility allows our team members to adapt and grow within the hotel, making a positive impact on both guests and colleagues.

What you’ll bring

A strong commitment to delivering the highest levels of service, with a desire to learn and progress in your career
Comfort in a front-line role facing the public, with a natural, approachable demeanor
Empathy and the ability to build meaningful relationships with guests and team members
Precision and a keen eye for detail to ensure a flawless guest experience
A demonstrated desire to pursue a career in hospitality
Ability to work effectively as part of a team in a fast-paced environment

If you’re ready to be part of a dynamic team dedicated to creating extraordinary guest experiences, we’d love to hear from you.

What you’ll get in return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:

Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
Refer a Friend – Earn up to £1000 when friends join our team
Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.

On-Site Mental Health First Aiders
24/7 Employee Assistance Line – Free, confidential advice
Be Well Platform – Our Online fitness and wellness resources
Gym Discounts & Cycle to Work Scheme

Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
Social & Seasonal Events – Fun, inclusive celebrations
People Council – A platform for every voice
Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.

Quick apply

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