Universal credit customer services Work, Jobs in London, Eng (with Salaries)

Income Collection Officer
Pinnacle Group —Holborn
- £19.50 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Finance Assistant (Rents)
HASTOE HOUSING ASSOCIATION —Hampton Wick
- £28,200 a year
- Full-time
- Hybrid work
- Microsoft Office
- QuickBooks
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
6d
Customer Service Agent - Travel Insurance
Cover-More —Uxbridge
- £25,000 a year
- Weekend availability
- Sales
- Customer service
- Travel
Quick apply
12d
Income Officer
City of Westminster Council —Westminster
- £34,359 - £37,509 a year
- Temporary
- English
- Communication skills
11d
Bookkeeper
Universal Toiletries —Watford
- From £25,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
11d
Income Maximisation Officer
Richmond and Wandsworth Councils —Twickenham
- £38,976 - £47,229 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
11d
PRS Lettings Negotiator
Civic Recruitment Limited —Lambeth
- Full-time
- Customer service
- IT
- Communication skills
Quick apply
7d
Data Governance Manager
Cover-More —Uxbridge
- £90,000 a year
- Full-time
- Continuous improvement
- Communication skills
- Employee assistance programme
Quick apply
12d
Income Project Officer
Brent Council —Brent
- £40,182 - £42,060 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
11d
Finance Assistant
M-Page Hiredonline —London
- Hybrid work
- Microsoft Excel
- ERP systems
- Accounting
12d
Credit Product Manager
Sumitomo Mitsui Banking Corporation —London
- Hybrid work
- Annual leave
Corporate Banking Operations Assistant Vice President
Sumitomo Mitsui Banking Corporation —London
- Hybrid work
- Organisational skills
- Financial services
- Annual leave
19097 - CBD2 - Credit - Front Office Credit Analyst - AVP
Sumitomo Mitsui Banking Corporation —London
- Hybrid work
- Annual leave
Corporate & Investment Banking Cross-Function Associate
Sumitomo Mitsui Banking Corporation —London
- Hybrid work
- Microsoft Excel
- SQL
- Accounting
- Annual leave
Corporate Credit Trader - Director
Sumitomo Mitsui Banking Corporation —London
- Hybrid work
- Sales
- Analysis skills
- Communication skills
- Annual leave
7d
Housing and Rent Officer
Achieve Together —Leatherhead
- £36,000 a year
- Hybrid work
- Organisational skills
- IT
- Communication skills
- Employee discount
4d
Application Development Assistant Vice President
Sumitomo Mitsui Banking Corporation —London
- Hybrid work
- Computer Science
- SQL
- Bachelor's degree
- Annual leave
Lead Product Manager - Supply Chain Finance
Finastra —London
- Full-time
- Project management
- Product management
- Banking
- Annual leave
- Employee assistance programme
Scheme Manager
A2Dominion Housing Group Ltd. —Harrow
- £25,526 a year
- Full-time
- IT
- Employee discount
Sales & Trading Business Resource Management - Assistant Vice President
Sumitomo Mitsui Banking Corporation —London
- Hybrid work
- Communication skills
- Annual leave

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Income Collection Officer

Pinnacle Group -
Holborn

Quick apply

Job details

Temporary
£19.50 an hour

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Microsoft Word
Microsoft Outlook
Microsoft Office

Full job description

Job Introduction

Pinnacle Group are looking for an Income Collection Officer to join our Homes Team to undertake a range of income collection duties relating to rent and service charge income for the private rented sector and social housing residents. You will provide a coordinated, flexible, and effective income collection service and will be responsible for achieving and maintaining lowest levels of current rent and former tenancy arrears ensuring we maximise income recovery. You will be guided by the Income Manager and work with the housing management teams to ensure delivery of the arrear’s targets.

Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

The ideal candidate will be a confident communicator with a natural ability to build trust and rapport with residents, even in challenging situations. You’ll bring a proactive and empathetic approach to income recovery, combining strong knowledge of housing income management and welfare benefits with a genuine commitment to supporting tenants. If you're someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering excellent service, we’d love to hear from you.

This is an ongoing temporary hybrid position.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who we’re looking for

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities will include:

Proactively reduce rent arrears across all accounts to meet monthly targets. This includes producing arrears reports and letters, engaging with residents, preparing legal instructions for possession proceedings, serving Notices, conducting home visits, applying for direct payments, attending court when required and offering advice and support to help residents sustain their tenancies
Take ownership of individual performance targets and contribute to the overall success of the income collection service
Identify residents who may benefit from specialist welfare or financial inclusion support and refer them to the Welfare Advice & Financial Inclusion Manager
Liaise effectively with external agencies including Local Authorities (Housing Benefit), the DWP (Universal Credit), social services and other relevant bodies to support income recovery
Respond to arrears-related correspondence and provide clear, accurate information to the Income Manager or Contract Manager to assist in resolving formal complaints
Plan and manage your own workload efficiently, ensuring accounts are monitored weekly and targets are consistently met

Key requirements:

Experience working in a housing and income collection setting
Background in credit control with practical knowledge of income recovery processes
Confident using housing management systems to monitor and manage accounts
Solid understanding of the legal framework for housing including Pre-Action Protocols
Demonstrable knowledge of welfare benefits, particularly Universal Credit and Housing Benefit
Proficient in MS Office applications including Word, Excel and Outlook

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans

Quick apply

Refine Your Search

universal credit customer services jobs in london, eng

Income Collection Officer

Finance Assistant (Rents)

Customer Service Agent - Travel Insurance

Income Officer

Bookkeeper

Income Maximisation Officer

PRS Lettings Negotiator

Data Governance Manager

Income Project Officer

Finance Assistant

Credit Product Manager

Corporate Banking Operations Assistant Vice President

19097 - CBD2 - Credit - Front Office Credit Analyst - AVP

Corporate & Investment Banking Cross-Function Associate

Corporate Credit Trader - Director

Housing and Rent Officer

Application Development Assistant Vice President

Lead Product Manager - Supply Chain Finance

Scheme Manager

Sales & Trading Business Resource Management - Assistant Vice President

I want to receive the latest job alerts for universal credit customer services in london, eng

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