virgin active Work, Jobs in london, eng (with Salaries)

Experience & Engagement Manager
Virgin Active —London
- £36,582 a year
- Weekend availability
- Employee discount
11d
Active Host
Virgin Active —London
- £13,218.40 a year
- Part-time
- Employee discount
Team Member
Virgin Active —London
- £12.21 an hour
- Employee discount
Lifeguard (Training Provided)
Virgin Active —London
- £12.51 an hour
- Full-time
- Annual leave
- Employee discount
Lifeguard
Virgin Active —London
- £13 an hour
- Part-time
- Annual leave
- Employee discount
Duty Manager
Virgin Active —London
- £14.56 an hour
- Full-time
- Hospitality
- Communication skills
- Annual leave
- Employee discount
Duty Manager (VA)
Virgin Active —London
- Full-time
- Hospitality
- Communication skills
- Annual leave
- Employee discount
Childcare Assistant
Virgin Active —London
- £13.01 an hour
- Part-time
- Childcare
- Working with children
- Communication skills
- Employee discount
5d
Member Journey Host
Virgin Active —London
- £20,998.50 a year
- Part-time
- Hospitality
- Communication skills
- Annual leave
- Employee discount
2d
Supervisor
Virgin Active —London
- £15.44 an hour
- Full-time
- Employee discount
Personal Training Manager
Virgin Active —London
- £16,120 a year
- Part-time
- Annual leave
- Employee discount
Crew Member
Virgin Active —Woodford Green
- £12.21 an hour
- Full-time
- Employee discount
Sales Membership Consultant
Virgin Active —London
- £15,375.36 a year
- Part-time
- Communication skills
- Annual leave
- Employee discount
Yoga Instructor
Virgin Active —London
Crew Member (0 hours)
Virgin Active —London
- £12.71 an hour
- Kitchen experience
- Employee discount
Family Activities Manager
Virgin Active —London
- Up to £33,800 a year
- Full-time
- Management
- Organisational skills
- Employee discount
Head Barista
Virgin Active —London
- £14.15 an hour
- Full-time
- Employee discount
Barre Instructor
Virgin Active —London
- £26.40 - £47.60 an hour
Procurement Manager
Virgin Active —London
- Full-time
- Maintenance
- Analysis skills
- Contracts
- Annual leave
- Employee discount
Sales Membership Manager
Virgin Active —Bromley
- Full-time
- Management
- Sales
- Organisational skills
- Employee discount
6d

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Experience & Engagement Manager

Virgin Active -
London

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Job details

Full-time
£36,582 a year
11 days ago

Benefits

Company pension
Employee discount

Full job description

Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. So we take value in recruiting only the very best Experience and Engagement Manager to join our Club team.

The Role

Leading the weekly churn, recovery, and hospitality progress review, ensuring clear actions for Hosts.
Partnering with the GM to run daily Service Huddles, aligning all departments on NPS drivers, at-risk members, and presentation standards.
Presenting monthly engagement, churn, rejoin, and advocacy trends to the leadership team with clear recommendations for improvement.
Driving a club-wide storytelling culture by curating best-practice examples, hospitality wins, and creative “Moments that Matter” for network sharing.
Translating member data (NPS, CSAT, churn signals, attendance) into proactive engagement actions and retention strategies.
Leading, coaching, and inspiring Member Journey Hosts to consistently deliver extraordinary hospitality moments.
Ensuring 100% completion of hospitality training and recertification, embedding “License to Hospitality” across the team.
Acting as a cultural catalyst, embedding the 5 Promises of Hospitality into daily club life.
Managing the churn prevention process, identifying at-risk members, implementing personalised interventions, and tracking outcomes.
Celebrating member milestones and achievements through personalised recognition and creative activations.
Ensuring brand standards are met in all club spaces, maintaining the Virgin Active experience.

Experience

Proven ability to inspire and coach teams to deliver exceptional service.
Strong data and insight skills, with the ability to act on churn signals.
Creative, resourceful, and passionate about storytelling.
High emotional intelligence, with the ability to connect authentically with members.
Flexibility to work across Virgin Active working patterns, including evenings and weekends.

Our Perks

30 days (including bank holidays) annual leave plus a Celebration Day – and we want you take them
Access to The Peoples Pension, with our contributions at 3%
Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PT sessions.
You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2) -
Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions.
We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges.
Access to ePoints, offering loads of online discounts to retailers.
Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructors.

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Refine Your Search

virgin active jobs in london, eng

Experience & Engagement Manager

Active Host

Team Member

Lifeguard (Training Provided)

Lifeguard

Duty Manager

Duty Manager (VA)

Childcare Assistant

Member Journey Host

Supervisor

Personal Training Manager

Crew Member

Sales Membership Consultant

Yoga Instructor

Crew Member (0 hours)

Family Activities Manager

Head Barista

Barre Instructor

Procurement Manager

Sales Membership Manager

I want to receive the latest job alerts for virgin active in london, eng

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