Digital customer service Work, Jobs in London, Greater London (with Salaries)

Customer Service Representative
HSBC Global Services Limited —London
- From £25,500 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
12d
Customer Service Advisor
HEADWAY RESOURCES CONSULTANCY LTD —London
- £14 - £16 an hour
- Full-time
- Hospitality
- Customer service
- Computer literacy
- Free parking
- Annual leave
Quick apply
17h
Customer Service Host
Rapport —London
- £32,500 a year
- Full-time
- Computer literacy
- Communication skills
- Employee assistance programme
13d
Customer Service Officer
Acolad —London
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
6d
Customer Service Coordinator - Part Time
Rapport —London
- £19,500 a year
- Part-time
- Customer service
- English
- Hotel
- Employee assistance programme
3d
Sales Assistant - UNIQLO Battersea
UNIQLO —London
- £14.80 an hour
- Weekend availability
- Customer service
- Employee discount
Customer Service Representative - Canary Wharf, London
HSBC Global Services Limited —London
- From £27,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
8d
Payroll and Administration Assistant
Infopro Digital Services Limited —London
- Full-time
- Hybrid work
- Microsoft Excel
- Human resources
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Advisor
British Business Bank —London
- £27,000 a year
- Monday to Friday
- Hybrid work
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
1d
Customer Support Specialist (m/f/d)
PSL Global Solutions Ltd. —London
- £34,420.00 - £38,434.98 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Health & wellbeing programme
- Annual leave
Quick apply
7h
Customer Service Assistant
Restaurant Associates —London
- £15.70 an hour
- Hospitality
- Organisational skills
- Restaurant
- Employee discount
13d
Customer Assistant - Operations - Clapham Junction
Marks & Spencer —London
- £14.74 an hour
- Part-time
- Employee discount
CAJ - iLAC Administrator
University College London —London
- £36,433 - £41,833 a year
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
3d
Matchday IT Support Assistant (Casual)
Arsenal Football Club —London
- IT
6d
Post Production Edit Assistant
Sky —London
- Hybrid work
- Communication skills
- Time management
- Free parking
- Employee discount
7d
Customer Service Consultant - Baker Street, London
HSBC Global Services Limited —London
- From £27,200 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
Customer Service Agent
Jollyes Pets —Waltham
- £25,000 - £26,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee discount
8h
Team Member (Stock)
NEXT —London
- £9.53 - £13.96 an hour
- Part-time
- Customer service
- Employee discount
1d
Temporary Administrative & Operations Assistant
Fox Brewery Limited —London
- £14.70 an hour
- Temporary
- Customer service
- English
- Administrative experience
Quick apply
6d
Digital Solutions Consultant
S.A.H.A. TECHNOLOGIES —London
- £13.27 - £23.00 an hour
- Part-time
- Microsoft Excel
- English
- Microsoft Office
Quick apply
9d

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digital customer service jobs near london, greater london

Customer Service Representative

HSBC Global Services Limited -
London

Apply Now

Job details

Full-time
From £25,500 a year
12 days ago

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Communication skills

Full job description

What you'll do

The role of a Customer Service Representative is to provide our customers with an outstanding service we can all be proud of, by taking ownership of customers’ transactional or service requests and answering specific product queries. Our Customer Service Representatives also educate our customers around HSBC self-service devices and actively speak to them around HSBC’s digital platforms, giving them the choice of how they wish to bank with us.

We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful, but is not essential, what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!

At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and the opportunity to develop yourself and your career further.

Within this role you will:

Provide exceptional face-to-face customer service in a timely manner whilst working in a fast-paced busy Branch environment and adhering to our policies and procedures.
Process a wide range of transactions, whilst maintaining a high degree of accuracy
Have excellent attention to detail.
Play a supporting role in educating our customers around HSBC self-service devices and alternative digital banking platforms.
Collaborate as part of the dynamic Branch team and actively seek to improve workflows and processes to make banking with HSBC easier for our customers.

What do I need to be successful?

Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers.
The ability to take ownership of customer enquiries through to resolution - you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service.
Be resilient to a continuous changing environment.

When & where you'll work

Our Full-Time roles are 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday) This is a full time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.

Your Training

You’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Representative training course is 8 days in total split over 2 weeks.

As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.

What You’ll Get!

We offer an attractive minimum starting salary of £25,500 based on 35 hours per week, plus an annual discretionary performance bonus.

You will also receive:

Over six weeks’ holiday. This includes bank and public holidays with the option to buy more.
Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts.
A market-leading employer Pension contribution
BUPA Healthcare
Life Assurance, equivalent to four times your annual salary
Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more.
Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500

Apply Now

Refine Your Search

digital customer service jobs in london, greater london

Customer Service Representative

Customer Service Advisor

Customer Service Host

Customer Service Officer

Customer Service Coordinator - Part Time

Sales Assistant - UNIQLO Battersea

Customer Service Representative - Canary Wharf, London

Payroll and Administration Assistant

Customer Service Advisor

Customer Support Specialist (m/f/d)

Customer Service Assistant

Customer Assistant - Operations - Clapham Junction

CAJ - iLAC Administrator

Matchday IT Support Assistant (Casual)

Post Production Edit Assistant

Customer Service Consultant - Baker Street, London

Customer Service Agent

Team Member (Stock)

Temporary Administrative & Operations Assistant

Digital Solutions Consultant

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