Head of commercial operations Work, Jobs in London, Greater London (with Salaries)

Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- CRM software
- Team management
Quick apply
Head of Customer Operations
Skin Analytics Ltd —London
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- AI
- Annual leave
Quick apply
13d
Head of Operations
Wearegrip —London
- Continuous improvement
- Recruiting
- Contracts
- Annual leave
- Work from home
14d
Head of Deal Desk - International
Anthropic —London
- £285,000 a year
- Hybrid work
- Bachelor's degree
- Communication skills
- Flexible schedule
13d
Head of PMO client
NHS England —London
- £94,356 - £108,814 a year
- Full-time
- Project management
- Annual leave
1d
Head of Commercial
Sessions —London
- £80,000 - £110,000 a year
- Hybrid work
- Sales
- English
- Business development
- Employee assistance programme
Quick apply
Head of Revenue Operations, EMEA
Nuvei —London
- £190,000 a year
- Remote
- English
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
13d
Head of Operations
Restaurant Associates —London
- £95,000 - £100,000 a year
- Hospitality
- Leadership
Head of Commercial Operations, UK Restaurants
Uber —London
- Full-time
- Sales
- Salesforce
- SQL
Head of Operations
StrideUp —London
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Financial services
- Life insurance
Quick apply
Head of Schemes Relationships
U.S. Bank National Association —London
- £95,625 - £112,500 a year
- Full-time
- Organisational skills
- Contracts
- Leadership
Head of Business Operations / COO
OKX —London
- English
- Bachelor's degree
- AI
Chief of Staff
The Chief of Staff Association —London
- £150,000 - £185,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Travel
6d
Head of Revenue Operations
Choco —London
- Full-time
- Hybrid work
Head of Operations
Bodylogics —Barnet
- £50,000 - £80,000 a year
- Full-time
- Business development
- Continuous improvement
- Mentoring
- Profit sharing
- Employee discount
Quick apply
9d
Head of Strategic Customers
Squid —London
- £75,000 - £200,000 a year
- Full-time
- Communication skills
Quick apply
Operations Director
Lane7- Operations —London
- Up to £140,000 a year
- Full-time
- Hospitality
- Bar
- Continuous improvement
- Referral programme
Quick apply
Head of Product Operations
QAD, Inc. —London
- Full-time
- Remote
- Master's degree
Quick apply
Head of Sustainable Operations, EMEA
JAA-Jones Lang LaSalle Limited —London
- Full-time
- Remote
- Business development
- Analysis skills
- Project management
Quick apply
3d
Head of Sustainable Operations, EMEA
JLL —London
- Business development
- Analysis skills
- Project management
3d

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Head of Customer Experience

Stellify
London

Quick apply

Job details

£95,000 - £110,000 a year

Benefits

Company pension

Qualifications

CRM software
Business processes
Internal department liaison
Team management

Full job description

Head of Customer Experience

London (office 3 to 4 days per week) | £95,000 to £110,000

Own the post-purchase customer experience for a high-growth online consumer business serving millions of customers a year. Reporting to the VP of Customer Experience, you'll lead the strategy and the team that decide how every customer journey and touchpoint works after the point of sale.

The product is complex and the stakes for customers are high: when they get in touch, it matters. Millions of customers, digital-first delivery, and contact that spikes at the moments people care most about. Designing journeys that work and bring commercial value to the organisation is one of the key success measures.

What you'll own

The post-purchase customer experience strategy: every journey, every touchpoint, and the decisions about how they change
Customer journey mapping and friction hunting: using data and customer insight to find where experiences break, then fixing the process rather than the symptom
The post-purchase communications strategy, working with the communications lead so every message earns its place
Alignment with contact centre operations: designed journeys that hold up against real volumes, real spikes and real operational constraints
The customer experience technology agenda: making sure the platforms behind the experience are doing what the strategy needs
A multidisciplinary team: mentoring, developing, and building a culture that ships improvements rather than decks

You'll work across Data and Insights, Product, Commercial, Finance, Workforce Planning and Customer Operations, and you'll be trusted to set the direction.

Our ideal applicant

A customer leader: currently leading a customer experience or customer journey function in a high-volume consumer business
Has worked where the product is complex and the customer's moment of need is high-stakes, and knows how that changes journey design
Proven at journey mapping and process improvement with measurable results, revenue or cost, attached
Fluent in customer experience technology, CRM platforms and what contact centre operations can actually absorb
Influences across departments without owning them: commercial, product and operational leaders take this person's calls
Strategic and analytical in equal measure, and clear when explaining complex things to people who are busy

The package

£95,000 to £110,000
London office, 3 to 4 days per week
Pension with employer contribution
25 days holiday plus bank holidays, rising with service
Personal training budget
Enhanced parental leave

Quick apply

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head of commercial operations jobs in london, greater london

Head of Customer Experience

Head of Customer Operations

Head of Operations

Head of Deal Desk - International

Head of PMO client