Guest experience manager Work, Jobs in London, Gtl (with Salaries)

Guest Services Manager
Rapport —London
- £53,000 - £55,000 a year
- Full-time
- Hospitality
- Employee assistance programme
8d
Office Manager / Facilities Manager
R1CH.uk —Knightsbridge and Belgravia
- £82,000 - £155,000 a year
- Full-time
- Hybrid work
- Maintenance
- Administrative experience
- Supervising experience
Quick apply
2d
Corporate Guest Services Manager
Portico Corporate Reception Management —London
- £50,000 a year
- Full-time
- Leadership
- Annual leave
- Life insurance
Quick apply
12d
Guest Experience Manager
The Horses —London
- £40,000 - £52,000 a year
- Weekend availability
- Hospitality
- IT
- Leadership
- Employee discount
- Referral programme
Quick apply
12d
Guest Relations - Manager
Hilton - London Bankside —London
- £34,000 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
2d
Assistant Manager - Guest Experience and Operations
The View from The Shard —London
- Up to £34,900 a year
- Temporary
- Hospitality
- Management
- Sales
- Health & wellbeing programme
- Employee discount
Quick apply
12d
Guest Experience Manager 1 (40127)
Melia Hotels International —London
- Hotel
- Communication skills
- Employee discount
Experience & Engagement Manager
Virgin Active —London
- £36,582 a year
- Weekend availability
- Annual leave
- Employee discount
GUEST EXCELLENCE MANAGER
Merlin Entertainments —London
- Full-time
- Resort
- Employee assistance programme
- Employee discount
2d
Events & Office Manager
Movember —London
- £47,000 - £50,000 a year
- Weekend availability
- Hybrid work
- Salesforce
- Project management
- Mentoring
- Annual leave
- Employee assistance programme
2d
Head Host / Reservations & Guest Experience Lead
Nancy's Cocktail Bar —London
- £15 an hour
- Full-time
- Hospitality
- Bar
- Sales
Quick apply
Guest Service Manager
Holiday Inn Express Royal Docks —London
- Maintenance
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
8d
Guest Experience Manager, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hotel
- Guest services
- Leadership
- Employee assistance programme
- Sick pay
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Guest Experience & Quality Manager (Aura Manager)
Guest Experience —London
- Full-time
- Hospitality
- English
- Hotel
- Employee discount
- Referral programme
Quick apply
8d
Guest Experience Supervisor
Guest Experience —London
- Full-time
- Hospitality
- English
- Hotel
- Employee discount
- Referral programme
Quick apply
Guest Experience Manager 1 (40128)
Melia Hotels International —London
- Hospitality
- Management
- Marketing
- Employee discount
Guest Services Account Manager
On Verve —London
- Up to £50,000 a year
- Full-time
- Hospitality
- Management
- Travel
Quick apply
2d
Front of House Manager
Amplify Guest Services —London Bridge Station
- £43,260 a year
- Full-time
- Management
- Administrative experience
- Supervising experience
Quick apply
5d
Events Operations Manager
NoMad Hotel —London
- £55,000 - £60,000 a year
- Full-time
- Hotel
- Communication skills
- Hotel experience
- Annual leave
- Employee discount
Quick apply

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guest experience manager jobs near london, gtl

Guest Services Manager

Rapport -
London

Apply Now

Job details

Permanent | Full-time
£53,000 - £55,000 a year
8 days ago

Benefits

Company pension
Employee assistance programme

Qualifications

Hospitality

Full job description

Stepping into this role means taking the lead on one of our most exciting new contract mobilisations. As Guest Services Manager, you’ll bring energy, structure, and five‑star service standards to a diverse operation that spans front of house, client suites, events, floor management, and helpdesk services.

You’ll oversee a talented team of 30 ambassadors, guiding them through mobilisation and beyond with clear direction, hands‑on leadership, and a passion for creating exceptional workplace experiences. This is a role for someone who thrives in fast‑paced environments, loves shaping service culture from day one, and knows how to bring people together to deliver something outstanding.

If you’re motivated by variety, inspired by high standards, and excited to build a best‑in‑class guest services operation, this is an opportunity to make a real impact from the very start.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday, standard hours of 8 AM – 5 PM however, will need to be flexible between 7 AM – 7 PM to suit business needs).

Salary: £53,000 - £55,000 per annum

What will you get?

Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

Lead a high‑performing team, manage, motivate, and develop a team of 30 across front of house, events, client suites, floor management, and helpdesk operations.
Drive exceptional client relationships and act as the primary point of contact for senior stakeholders, ensuring service excellence and proactive communication.
Mobilise a new contract through overseeing all mobilisation activity, from service setup and process design to team onboarding and operational readiness.
Oversee HR and people processes, manage recruitment, onboarding, performance conversations, training, and colleague engagement across the full team.
Build and enhance SOPs, develop, refine, and implement standard operating procedures to ensure consistent, high‑quality service delivery.
Champion quality and service standards through monitoring performance, conduct audits, and introduce improvements that elevate the guest and client experience.
Lead strategic succession planning, identify talent, build internal pipelines, and support development pathways across all service areas.
Oversee events and client suite operations, ensure premium, seamless delivery of meetings, events, and VIP hosting.
Manage front‑of‑house excellence and maintain a five‑star welcome experience, ensuring all touchpoints reflect brand standards.
Coordinate floor management activity, ensure workspaces, collaboration areas, and client floors are well‑maintained, supported, and ready for use.
Lead helpdesk operations and oversee ticket handling, service requests, and issue resolution to maintain smooth day‑to‑day operations.
Analyse performance data, track KPIs, identify trends, and implement improvements based on insights.
Ensure compliance and safety and uphold health & safety standards, risk management processes, and statutory requirements across all service lines.
Collaborate with wider partners. Work closely with facilities, security, catering, AV, and workplace teams to deliver a cohesive service experience.

The ideal candidate will

Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Brings proven experience managing a broad range of hospitality and client‑facing services, with the ability to deliver seamless, end‑to‑end service excellence.
Driven to create meaningful change, elevate standards, and make a tangible impact across the operation.
Skilled at building strong, trusted relationships with clients at every level, fostering confidence and long‑term partnership.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Apply Now

Refine Your Search

guest experience manager jobs in london, gtl

Guest Services Manager

Office Manager / Facilities Manager

Corporate Guest Services Manager

Guest Experience Manager

Guest Relations - Manager

Assistant Manager - Guest Experience and Operations

Guest Experience Manager 1 (40127)

Experience & Engagement Manager

GUEST EXCELLENCE MANAGER

Events & Office Manager

Head Host / Reservations & Guest Experience Lead

Guest Service Manager

Guest Experience Manager, Pre-Opening - The St. Regis London

Head Of Customer Experience

Guest Experience & Quality Manager (Aura Manager)

Guest Experience Supervisor

Guest Experience Manager 1 (40128)

Guest Services Account Manager

Front of House Manager

Events Operations Manager

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