Helpdesk specialist Work, Jobs in London, Gtl (with Salaries)

Remote Support Desk Operative
Titchfield Group —Essendon
- £27,500 - £30,000 a year
- Full-time
- Software troubleshooting
- Analysis skills
- IT
- Free parking
- Employee discount
Quick apply
9d
Helpdesk Assistant
Medirest —London
- £14.80 an hour
- Weekends only
- Hotel
2d
IT Helpdesk Specialist, UK
Similarweb —London
- Windows
- Microsoft Office
- Scripting
9d
IT Support Specialist - London
Legora —London
- Full-time
4d
IT Support Specialist I
Market News —London
- £31,000 - £36,000 a year
- Full-time
- Microsoft Access
- Azure
- Software troubleshooting
- Annual leave
- Employee assistance programme
Quick apply
Analyst – Desktop Support
StepStone Group —London
- Customer service
- Microsoft Office
- Computer networking
11d
Business Support Administrator
Equans —Barbican
- Full-time
- Microsoft Excel
- Oracle
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Freshdesk coordinator
Inspiration Healthcare Ltd —London
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
12d
IT Support Specialist
Flicknmix Ltd —London
- £28,000 - £33,000 a year
- Full-time
- In-person
- Communication skills
Quick apply
9d
Customer Support Specialist
Sigma Consulting Group —London
- £30,000 a month
- Full-time
- Organisational skills
- Communication skills
Quick apply
Customer Service Administrator
Think Specialist Recruitment —Watford
- £25,000 - £27,500 a year
- Monday to Friday
- Customer service
- Organisational skills
- Communication skills
1d
Scheduling Team Member / Administrator
Quest Medical UK Ltd —Brentwood
- £24,000 a year
- Overtime
- Microsoft Office
- Administrative experience
- Accounting
- Free parking
- Health & wellbeing programme
Quick apply
Second Line Support Analyst – RCJ & Judicial
HM Courts & Tribunal Service —London
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
9d
IT Systems Specialist
Silver Birch Care Holdings —London
- £33,000 - £36,000 a year
- Windows
- Computer networking
- IT
- Employee assistance programme
- Referral programme
2d
IT Operations Specialist
Auction Technology Group —London
- Azure
- AWS
- Scripting
IT Support Analyst
Abound —London
- £40,000 - £50,000 a year
- Full-time
- Scripting
- Computer networking
- Communication skills
- Gym membership
Technical Support Associate - London
Synthesia —London
- Full-time
- Hybrid work
- Software troubleshooting
- Analysis skills
- Continuous improvement
10d
Analyst GEI
European Bank for Reconstruction and Development —London
- Full-time
- Microsoft Excel
- English
- Analysis skills
5d
Painter and Decorator
Whittington Health NHS Trust —London
- £34,186 - £37,389 a year
- Full-time
4d
Contracts Administrator
Think Specialist Recruitment —Watford
- £36,225 a year
- Monday to Friday
- Hybrid work
- Microsoft Excel
- Customer service
- Organisational skills
1d

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Remote Support Desk Operative

Titchfield Group
Essendon

Quick apply

Job details

Permanent | Full-time
£27,500 - £30,000 a year
9 days ago

Benefits

Free parking
Company pension
Employee discount
On-site parking

Qualifications

Desktop support
Software troubleshooting
Technical support
Analysis skills
IT support
Mac OS
IT
Communication skills
Help desk

Full job description

About Us

Established in 1994, Titchfield Group is one of the UK’s largest providers of both Out of Home advertising and commercial property refurbishment services, with offices in both Cardiff, Cuffley, Morecambe, Germany, and Spain.

With over 30 years’ experience in the media, building and commercial sectors, our owners have created, developed, and delivered successful campaigns and projects. This covers a range of building services, including to large scale construction developments.

The Role

Titchfield Digital Support Ltd is seeking a skilled and customer-focused Remote Support Desk Operator to provide technical assistance to clients and internal teams. This role involves diagnosing and resolving issues remotely, offering expert guidance, and ensuring a seamless digital support experience. The ideal candidate should have strong problem-solving skills, technical expertise, and excellent communication abilities.

Duties include:

Provide first-line technical support to customers via phone, email, and remote access tools.
Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues.
Escalate complex issues to senior technicians when necessary and ensure timely resolution.
Maintain detailed records of customer interactions and technical solutions.
Set up, configure, and troubleshoot routers, PCs, and network devices.
Log and manage service requests through the IT ticketing system.
Proactively monitor systems and digital platforms to identify potential issues.
Assist in performing software updates, patches, and system maintenance remotely.
Ensure security protocols and best practices are followed when handling sensitive data.
Guide customers through technical procedures and best practices.
Provide clear, step-by-step instructions to resolve user issues effectively.
Maintain professionalism and patience while handling customer inquiries and complaints.
Work closely with internal teams to improve service efficiency and customer experience.
Document common technical issues and develop knowledge base articles for future reference.
Stay up to date with industry trends and emerging technologies to enhance support quality.

What is expected of you

A relevant IT or technical support qualification (Diploma, Certification, or Degree).
Previous experience in a technical support, IT helpdesk, or remote support role preferred.
Familiarity with troubleshooting Windows, macOS, and network-related issues.
Strong problem-solving and analytical skills.
Excellent verbal and written communication abilities.
Ability to explain technical concepts in a clear and simple manner.
Experience with remote support tools and ticketing systems.
Ability to work independently and manage multiple support requests efficiently.

What will we do for you

Employee discounts to Bright Exchange
28 days holiday
Company pension
Company uniform
Ongoing training support
Multifunction Tester Equipment provided
Specialist tools & equipment provided

What to do next

This is a fantastic opportunity for the right candidate to join a growing team, and growing company. Please only apply if you meet the following criteria.

If you’re interested in applying for our job role, please click ‘apply now’ and we look forward to hearing from you soon!

Job Types: Full-time, Permanent

Pay: £27,500.00-£30,000.00 per year

Benefits:

Company pension
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

helpdesk specialist jobs in london, gtl

Remote Support Desk Operative

Helpdesk Assistant

IT Helpdesk Specialist, UK

IT Support Specialist - London

IT Support Specialist I

Analyst – Desktop Support

Business Support Administrator

Freshdesk coordinator

IT Support Specialist

Customer Support Specialist

Customer Service Administrator

Scheduling Team Member / Administrator

Second Line Support Analyst – RCJ & Judicial

IT Systems Specialist

IT Operations Specialist

IT Support Analyst

Technical Support Associate - London

Analyst GEI

Painter and Decorator

Contracts Administrator

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