Junior it & customer support technician Work, Jobs in London, Gtl (with Salaries)

Junior IT & Customer Support Technician
Kedeia —Beckton
- £26,820 - £35,000 a year
- Full-time
- Computer networking
- In-person
- Sick pay
Quick apply
7d
Data Centre Technician , Data Centre Operations
Amazon Data Services UK Limited —Slough
- 12 hour shift
- Computer Science
- Bachelor's degree
- Travel
Apple Retail Service Technician - Selfridges
Select Tech Group —London
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
IT Support Technician
Pharmaron —Hoddesdon
- Computer Science
- Software development
- In-person
Quick apply
Customer Service Engineer
Digital Realty —London
- Full-time
- HVAC
- Mentoring
- Organisational skills
Sr IT Systems Engineer
Palo Alto Networks —London
- Full-time
- Google Suite
- Analysis skills
- Bachelor's degree
Sr Technician, Site Services
ABACUS —London
- Continuous improvement
- Travel
- Mentoring
Quick apply
8d
Networking and Security Technical Services Lead
NTT Data UK —London
- Bachelor's degree
- Mentoring
- Communication skills
1d
Asset Care Technician
PrepWorld —Northfleet
- £15.07 an hour
- Full-time
- Microsoft Word
- Maintenance
- Data entry
- Free parking
Quick apply
Estates Facilities Manager R0196152 Greenford Quay Greenford, United Kingdom Full time
Greystar —Greenford
- Full-time
- Microsoft Powerpoint
- Computer literacy
- Leadership
Senior Animal Technologist (ID4838)
Animal and Plant Health Agency —New Haw
- £38,795 a year
- Overtime
- Microsoft Outlook
- Doctoral degree
- English
- Annual leave
- Employee discount
6d

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Junior IT & Customer Support Technician

Kedeia
Beckton

Quick apply

Job details

Full-time
£26,820 - £35,000 a year
7 days ago

Benefits

Company pension
Transport links
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Desktop support
Driving Licence
User account provisioning
Ticket management
User account management
Computer hardware
Computer networking
Customer support
Customer interaction
Application support
CompTIA A+
Raspberry Pi
Mobile devices

Full job description

About us

We're a small, growing technology group. We build and run Kedeia, a software platform used by funeral directors, alongside providing IT and cloud services to a range of business clients.

Much of your day will be spent supporting people using Kedeia, alongside hands-on IT work for our wider client base. One hour you might be helping a funeral director solve a problem in the software; the next you could be setting up a new laptop, sorting a Microsoft 365 issue or helping install equipment at a client site.

Our customers often work in busy, sensitive environments, so being patient, dependable and able to explain things clearly matters just as much as your technical ability.

Because we're small, you won't be stuck in a ticket queue doing the same three things all day. You'll see jobs through from start to finish, work directly with customers and learn quickly across software, hardware, Microsoft 365 and infrastructure.

We'll invest in you with funded certifications, hands-on training and real responsibility. As you develop, there will be opportunities to progress into areas such as second-line support, Microsoft cloud, infrastructure, implementations or customer success.

What you'll be doing

Being the first point of contact for Kedeia customers and IT clients by phone, email and ticket, making sure they feel looked after
Helping funeral directors use Kedeia — answering questions, explaining features and resolving day-to-day issues
Troubleshooting Windows, Microsoft 365, hardware, software and general IT problems
Setting up and configuring laptops, PCs and mobile devices
Managing Microsoft 365 users, including new accounts, password resets, licences, MFA, shared mailboxes and basic permissions
Assisting with basic networking and infrastructure work, including connectivity checks, routers, firewalls and site equipment — we'll train you
Helping with equipment installations and other practical work at client sites when required
Keeping clear, accurate notes and documentation of the work you've done
Escalating trickier problems with a proper handover, then learning from how they're resolved
Following issues through rather than simply passing them on and forgetting about them

What we're looking for:

A genuine interest in IT and technology, with evidence that you teach yourself — whether that's running a home lab, building PCs, fixing family kit, tinkering with a Raspberry Pi, completing self-directed learning or working towards your own qualifications
A calm, friendly and patient manner with customers — you can explain something technical to a non-technical person without making them feel silly
Comfortable using Windows, Microsoft 365 and everyday computer hardware
Well-organised, willing to write things down and able to follow a process
Curious and willing to investigate problems rather than immediately giving up
Honest about what you don't know — you're happy to say "I'll find out" rather than guess
Right to work in the UK

Nice to have — but we'll teach you

Experience in an IT support, helpdesk, software support or customer service role
Exposure to Microsoft 365 or Entra ID administration
Some understanding of networking, routers, firewalls or business IT equipment
CompTIA A+, Microsoft MS-900, AZ-900 or a similar entry-level certification
A full UK driving licence, particularly useful for occasional client-site work

What matters most is your attitude.

If you're technically curious, good with people and genuinely want to learn, we'll help you build the rest.

Why work with us:

Variety — you'll work across software, hardware, Microsoft 365, cloud and customer support rather than being boxed into one narrow role
Ownership — you'll see work through from beginning to end and have a visible impact in a small team
Fast learning — you'll work directly with experienced people and get exposure to a much broader range of technology than you might in a large first-line helpdesk
Funded development — we'll support relevant certifications and structured learning as your skills grow
Real progression — opportunities to develop towards second-line support, Microsoft cloud, infrastructure, implementations or customer success
Sensible location — based in Beckton, with DLR connections and an easier commute from much of East London and Essex than travelling into the City
A team that backs you — you'll be encouraged to ask questions, learn how problems are solved and gradually take on more responsibility

Pay: £26,820.00-£35,000.00 per year

Benefits:

Company pension
On-site parking
Sick pay
Transport links

Work Location: In person

Quick apply

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junior it & customer support technician jobs in london, gtl

Junior IT & Customer Support Technician

Data Centre Technician , Data Centre Operations

Apple Retail Service Technician - Selfridges

IT Support Technician

Customer Service Engineer

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Sr Technician, Site Services

Networking and Security Technical Services Lead

Asset Care Technician

Estates Facilities Manager R0196152 Greenford Quay Greenford, United Kingdom Full time

Senior Animal Technologist (ID4838)

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