Residence manager Work, Jobs in London, Gtl (with Salaries)

General Manager
Loveday Belgravia —London
- Weekend availability
- Microsoft Powerpoint
- Hospitality
- Microsoft Excel
- Employee assistance programme
- Employee discount
Quick apply
5d
House Manager – UHNW Residences London
Bespoke Crew —London
- Organisational skills
- Leadership
- Communication skills
Academic Manager
Nord Anglia Education —London
- Remote
- Organisational skills
- IT
- Leadership
Home Manager
Aria Care —London
- £70,000 a year
- Nursing home
- Leadership
Events Executive
RAFFLES —London
- Full-time
- Employee assistance programme
- Sick pay
Quick apply
2d
Front Office Manager
MHDV —London
- £36,500 a year
- Hotel
- Team management
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Assistant Property Manager
LANSHA LTD —London
- £25,000 - £27,000 a year
- Full-time
- Customer service
- Data entry
- In-person
Quick apply
5d
Security Manager
Cambridge House —London
- Weekend availability
- Hotel
- First Aid Certification
- Communication skills
Quick apply
Learner Success Coach
Decoded Limited —London
- Full-time
- Data analysis skills
- English
- Project management
- Employee discount
Quick apply
Front Desk Guest Service Associate
47 Park Street, Grand Residences by Marriott —London
- Weekend availability
- Customer service
- English
- Analysis skills
3d
Hotel Manager
Mandarin Oriental Hyde Park —London
- Full-time
- Hotel
- Travel
- Communication skills
- Health & wellbeing programme
- Employee assistance programme
11d
Recruiting Coordinator
Gartner —London
- Full-time
- Microsoft Outlook
- Customer service
- Bachelor's degree
Residences Housekeeping Attendant
The Hongkong and Shanghai Hotels, Limited —London
- Hotel
- Time management
Product Manager III - 12-month FTC
GoCardless —London
- £82,400 - £123,600 a year
- Analysis skills
Night Manager at Westin London City
4C Group —London
- £33,945.60 a year
- Full-time
- English
- Hotel
- Employee assistance programme
- Referral programme
Quick apply
Delivery Manager
HM Courts & Tribunal Service —London
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Annual leave
- Employee discount
11d
General Manager, Commercial (London)
The Hongkong and Shanghai Hotels, Limited —London
- Hospitality
- Sales
- Hotel
Maintenance Supervisor
UPP Ltd —London
- Up to £50,000 a year
- Full-time
- Maintenance
- Windows
- Plumbing
- Employee discount
- Life insurance
Hotel Manager
RAFFLES —London
- Full-time
- Customer service
- Hotel
- Communication skills
- Sick pay
Quick apply
Manager, Customer Success Management - Moveworks
ServiceNow —London
- Full-time
- Hybrid work
- Team management
Quick apply

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General Manager

Loveday Belgravia
London

Quick apply

Job details

Full-time
5 days ago

Benefits

Employee assistance programme
Employee discount
Referral programme

Qualifications

Microsoft Powerpoint
Hospitality
Microsoft Excel
Microsoft Outlook
Microsoft Office
Human resources
Leadership
Communication skills

Full job description

Role: General Manager

Reports to: Director of Operations

Residence: Loveday Belgravia

About Loveday

Loveday is the UK’s leading provider of luxury senior living and care. We are proud to combine world-class hospitality with exceptional clinical expertise, creating residences that not only feel like five-star hotels but also deliver truly personalised support. Our residences in Kensington, Belgravia, Abbey Road and Esher are designed with elegance, comfort and dignity at their core. Every detail has been carefully considered to ensure our members enjoy outstanding dining, bespoke lifestyle experiences and the highest standards of care, whether they are living with us permanently, staying for recovery or respite, or joining as Day Club members. What makes Loveday unique is our commitment to both excellence and innovation. We continually invest in our people, our environments and our services to set a new benchmark in luxury senior living. Joining Loveday means becoming part of a dedicated, professional and passionate team who share the same goal, to deliver the very best in care and hospitality for our members and their families.

What Loveday offers;

Competitive Salary
Refer a friend cash bonus - £1000
Annual bonus(tied to successful completion of KPIs)
Accredited training
Medical cash plan
Perkbox
Annual Travel Loan
33 days of holiday allowance
Opportunities for Training & Development
Employee Wellbeing Support
Access to our Employee Assistance Programme

Main Responsibilities;

Register with the Care Quality Commission.
Motivating, supporting, inspiring and empowering all team members in the residence to deliver outcomes and operate in alignment with the Loveday mission and behaviours of “Above and Beyond” .
Managing the recruitment and training of the team; ensuring training targets are met and team are competent in their roles .
Ensuring all Loveday Brand standards are followed and adhered to .
Managing rotas and ensure correct team member levels and skill mix within the residence on a continual basis.
Leading all heads of departments to ensure they meet the standards and aim to become ‘Outstanding’ in all aspects of the CQC framework.
Managing the clinical supervision/Job chats, appraisal and performance management of the team, supporting them to achieve their potential .
Ensuring all aspects of compliance and standards, both internal and external are upheld to the highest standards.
Ensuring legislative and mandatory requirements e.g. food safety, health and safety are upheld to the highest standards.
Communicating effectively with members, relatives and external stakeholders to enable the delivery of relationship centred care.
Ensuring all regulatory and statutory requirements are met and company policies and procedures are adhered to.
Ensuring any requirements from internal and external audits are actioned within the timescales required .
Ensure all our members, receive the highest standards of care and service which meets their needs, legislative requirements and company standards.
Ensure accurate record keeping in relation to the care and service delivery, in particular maintaining an agreed plan of care.
Take responsibility for the health and safety of the environment by having a sound working knowledge of safe working practices. Ensure all staff are aware of their responsibilities under health and safety legislation, ensuring compliance with the legislative framework and current policies and procedures.
Ensure the environment is homely, kept clean and well maintained by making certain any defects in the fabric and furnishings and any shortfall in equipment or services are attended to.
Improve understanding of what customers, particularly members, want, ensuring continuous improvement through effective management and processes e.g. auditing.
Managing financial budgets to ensure revenue and income targets are met.
Developing and presenting an annual business plan for the residence.
Achieve agreed financial targets by improving income and effectively managing costs.
Proactively market the residence and company to improve occupancy and fees by using marketing information, promoting unique selling points and developing an action plan.
Secure a first-rate reputation with local referrers and influencers by maintaining excellent relationships.
Collaborate with the Relationship and Sales team. Actively participate in sales tours, commercial meetings and client /relation events.
Adhere to specified financial controls and supervise administration of financial processes within the residence.
Lead and manage staff to ensure a quality service which continuously improves.
Ensure effective communication both internally and externally using both formal and informal systems.
Be responsible for recruitment, selection, induction, and retention of staff in accordance with legislation and company policy and keep accurate and timely records to evidence compliance.
Manage performance of staff to meet member’s needs, business needs and statutory requirements; taking action to ensure any identified shortfalls in performance are addressed, with support from HR where required.
Identify training needs through the appraisal system.
Be responsible for the health and safety of self, other staff, residents and visitors under the Health and Safety regulations. Report any hazards or potential hazards to the person in charge or take other appropriate action.

The duties and responsibilities listed above are not exhaustive. As the business grows and our needs evolve, we may add or modify responsibilities for this position.

What Loveday is looking for;

Skills & Knowledge

Strong motivational leadership and management skills
Ability to develop meaningful relationships with all people connected to the residence
An open approach to receiving feedback
Professional Demeanour – Exhibits behavioural styles that convey confidence
Strong business acumen
Excellent written, non-verbal and verbal communication skills
Knowledge of finance / budgets and producing business plans
Strong knowledge of and competence in Microsoft Office applications and Windows based operating environments –Excel, Word, PowerPoint, Outlook, Explorer

Qualifications

Registered Managers Award / ILM 5 in Management or equivalent
RMN qualified (Desirable)
Dementia care qualification (desirable)

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Loveday & Co is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Working variable hours (on a rota basis) to suit business needs, including evenings and weekends. The ideal candidate will be punctual, hardworking and quick to learn, with a high attention to detail. Excellent communication skills and an outgoing personality and a positive work ethic is ideal for this role as well as good physical stamina & mobility.

INDQS

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Refine Your Search

residence manager jobs in london, gtl

General Manager

House Manager – UHNW Residences London

Academic Manager

Home Manager

Events Executive

Front Office Manager

Assistant Property Manager

Security Manager

Learner Success Coach

Front Desk Guest Service Associate

Hotel Manager

Recruiting Coordinator

Residences Housekeeping Attendant

Product Manager III - 12-month FTC

Night Manager at Westin London City

Delivery Manager

General Manager, Commercial (London)

Maintenance Supervisor

Hotel Manager

Manager, Customer Success Management - Moveworks

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