Retention specialist Work, Jobs in London, Gtl (with Salaries)

Base Retention Specialist (VOXI)
Vodafone —London
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Employee discount
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Client Success Executive
PEI Group —London
- English
- Administrative experience
Student Welfare Officer
Mont Rose College of Management & Sciences —Ilford
- £33,000 - £40,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Bachelor's degree
- Free parking
Quick apply
1d
Talent Acquisition Specialist
Ted Experience —London
- Full-time
- Gym membership
Retention Marketing Specialist - Maternity Cover
QVC —West London
- Full-time
- Hybrid work
- Marketing
- Analysis skills
- Project management
- Annual leave
- Employee assistance programme
8d
Client Experience and Sales Specialist
Therapie Clinic —London
- £13.94 - £15.73 an hour
- Sales
- Customer service
- Analysis skills
- Paid training
- Annual leave
11d
Global Managing Director - Consumer
Infopro Digital Services Limited —London
- Full-time
- Hybrid work
- Sales
- Leadership
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Platinion Talent Senior Specialist
Boston Consulting Group —London
- Full-time
- Microsoft Outlook
- English
- Project management
- Annual leave
4d
Product Support Specialist - EMEA
Ashby —London
- £64,500 - £81,500 a year
- Weekend availability
- Remote
- Leadership
- Annual leave
Business Development Representative
PEI Group —London
- Business development
- Communication skills
Client Retention Manager
Dow Jones —London
- Google Suite
- Data analysis skills
- Analysis skills
IPS Team Leader
Sovereign & Bale —London
- £40,505 - £49,527 a year
- Full-time
- Management
- Business development
- Travel
Quick apply
Senior Data Protection Compliance Specialist
marshmallow —London
- Full-time
- Financial services
- AI
- Communication skills
Senior Claims Specialist
AXIS Insurance —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Communication skills
- Annual leave
8d
Senior Global Mobility Specialist
AlphaSense —London
- Remote
- Organisational skills
IPS Employment Specialist
Mind in Bexley —Erith
- Up to £32,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- No degree
Quick apply
8h
Client Success Specialist - Sustainability Solutions
Institutional Shareholder Services —London
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
Customer Success Manager (m/f/d)
Infront Financial Technology GmbH —London
- Full-time
- English
- Travel
- Communication skills
- Employee assistance programme
UK National Swim Manager
Virgin Active —London
- Full-time
- Communication skills
- Teaching
- Annual leave
- Employee discount

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retention specialist jobs near london, gtl

Base Retention Specialist (VOXI)

Vodafone -
London

Apply Now

Job details

Full-time

Benefits

Company pension
Employee discount
Paid volunteer time

Qualifications

Analysis skills
Telecommunication
Communication skills

Full job description

Location: Speechmark, London + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Monday to Friday

Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Be a part of our Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.

What you’ll do

The Retention Specialist leads VOXI retention strategies to reduce churn and enhance customer loyalty. This role focuses on developing innovative retention concepts, leveraging analytics, and ensuring operational excellence in campaign execution to support Vodafone’s customer-first vision and sustainable growth.

Lead VOXI retention strategy and define initiatives and KPIs to minimise churn.
Develop roadmap for churn reduction and retention improvement initiatives.
Collaborate with Digital and Channel teams to implement retention strategies and track performance.
Identify and drive opportunities for retention improvement, acting as GTM lead for execution.
Conduct regular PIRs to assess retention impact and iterate strategies.
Partner with Big Data teams to utilise analytics for optimum retention outcomes.
Optimise and operationalise retention campaigns for maximum performance.
Ensure alignment with overall CVM objectives and brand standards.
Monitor market trends and competitor retention strategies for continuous improvement.
Deliver insights and recommendations to senior stakeholders for strategic decision-making.

Who you are

Demonstrated experience in retention strategy and churn management within telecom or similar industries.
Strong analytical and data interpretation skills.
Knowledge of customer lifecycle management and behavioural segmentation.
Experience working with digital channels and campaign optimisation.
Ability to manage complex projects and influence cross-functional teams.
Excellent communication and stakeholder engagement skills.
Familiarity with performance tracking and reporting tools.

Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

We believe that everyone has valuable contributions to make. As a Disability Confident Employer, we actively encourage individuals with disabilities to apply for positions within our team. Through the ‘Offer an Interview’ scheme, we aim to offer interviews to a fair and proportionate number of applicants with disabilities who best meet the essential criteria for our vacancies. If you would like to participate in the scheme, you will have the opportunity to indicate this on your application.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

#VodafoneThree
#LI-Hybrid

Apply Now

Refine Your Search

retention specialist jobs in london, gtl

Base Retention Specialist (VOXI)

Client Engagement Manager

Client Success Executive

Student Welfare Officer

Talent Acquisition Specialist

Retention Marketing Specialist - Maternity Cover

Client Experience and Sales Specialist

Global Managing Director - Consumer

Platinion Talent Senior Specialist

Product Support Specialist - EMEA

Business Development Representative

Client Retention Manager

IPS Team Leader

Senior Data Protection Compliance Specialist

Senior Claims Specialist

Senior Global Mobility Specialist

IPS Employment Specialist

Client Success Specialist - Sustainability Solutions

Customer Success Manager (m/f/d)

UK National Swim Manager

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