Retentions advisor Work, Jobs in London, Gtl (with Salaries)

Family Support Advisor
Inspired —London
- Full-time
- Remote
- Customer service
- Computer literacy
- Computer skills
3d
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Customer Experience Advisor
Elder —London
- Weekend availability
- Hybrid work
- Salesforce
- Communication skills
Customer Service Advisor - Retentions Team
Demo160: Core Template TEMC —London
- £24,570 - £26,570 a year
- 8 hour shift
- Customer service
- Microsoft Office
- Administrative experience
- Employee assistance programme
- Employee discount
Apprentice Customer Service Advisor
TrustFord —London
- Hotel
- Annual leave
- Employee discount
Client Advisor (Temporary)
Giorgio Armani —London
- Full-time
- Sales
- Customer service
- Merchandising
- Employee assistance programme
- Employee discount
Quick apply
10d
Student recruitment officer / Course Advisor
Regent College London —London
- £30,000 a year
- Full-time
Quick apply
6d
AI Assurance Advisor
MI6 —London
- From £74,624 a year
- Part-time
- Travel
- IT
- In-person
- Annual leave
Contact Centre Customer Success Manager
Zoom —London
- Full-time
- Hybrid work
- In-person
2d
Customer Success Manager
Emburse —London
- £63,000 - £70,000 a year
- Full-time
- Spanish
- Analysis skills
- Bachelor's degree
14d
Enterprise Customer Success Manager
SharpEnd —Old Street
- Full-time
- Hybrid work
- Salesforce
- Financial services
- Employee assistance programme
Quick apply
3d
HR & ER Advisor
Gowling WLG —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Employee Relations Advisor
Shoosmiths —London
- Microsoft Office
- Analysis skills
- Human resources
Membership Advisor
UFC Gym UK —London
- £26,000 - £30,000 a year
- Weekend availability
- Hospitality
- Sales
- Customer service
- Employee discount
- Gym membership
Quick apply
HR Advisor
Oxleas NHS Foundation Trust —Dartford
- £45,953 - £54,254 a year
- Full-time
- Travel
- Communication skills
2d
Enterprise Customer Experience Manager
NAVEX —London
- £60,000 a year
- Full-time
- Hybrid work
- Communication skills
7d
Customer Experience Manager, Enterprise
NAVEX —London
- £60,000 a year
- Full-time
- Hybrid work
- Communication skills
7d
Client Success Advisor
Diligent Corporation —London
- Hybrid work
- Analysis skills
- Travel
- In-person
- Annual leave
Quick apply
Investment Analyst - Hedge Fund Investor Relations
Wellington Management —London
- Full-time
- Microsoft Excel
- Analysis skills
- Bachelor's degree
Customer Success Manager
Telus Health —London
- Full-time
- Remote
- Salesforce
- Communication skills
- Annual leave
- Employee assistance programme

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retentions advisor jobs near london, gtl

Family Support Advisor

Inspired -
London

Apply Now

Job details

Permanent | Full-time
3 days ago

Qualifications

Customer service
Computer literacy
Computer skills
Communication skills

Full job description

Location:

London, GB

Date: 15 Jun 2026

Application closing date: Interviews will be conducted on a rolling basis.

Inspired Education is the leading global group of premium schools, with a portfolio of 125 premium private schools spanning 6 continents which utilise proven educational practices from every corner of the globe, ensuring over 95,000 students receive a world-class learning experience from Kindergarten to Year 13.

In 28 countries, Inspired schools are individually developed and anchored in the vibrant cultures of their respective locations. They collectively form an international family of schools that nurtures each student's academic and personal development in a progressive, dynamic, and innovative learning environment.

By joining our award-winning team of over 14,000 employees, you can work in state-of-the-art facilities alongside industry-renowned educators and leaders in some of the world's most desirable locations. We invest heavily in our team members who enjoy industry-leading professional development, exceptional career opportunities, and mobility across our group.

ROLE SUMMARY:

Location: Remote, UK (Candidates must reside in the UK and hold the full right to work in the UK to be considered)

Start date: ASAP

Contract: Full-time, permanent

King’s InterHigh is a flexible and inclusive online school that empowers students to succeed both academically and personally. Combining nearly two decades of online education expertise with over 50 years of academic excellence from the King’s College schools, King’s InterHigh delivers a personalised education within a supportive and welcoming community. Students attend live, teacher-led virtual lessons each school day, where highly trained online educators create engaging and interactive learning experiences that encourage collaboration, participation and a genuine love of learning, enabling every student to reach their full potential. https://kingsinterhigh.co.uk/

As a Family Support Advisor at King’s InterHigh, you’ll play a key role in delivering an exceptional experience for our families, acting as a trusted point of contact throughout their journey with the school. From supporting new parent onboarding and resolving enquiries to managing complex cases and collaborating with colleagues across the organisation, you’ll ensure every interaction is handled with professionalism, empathy, and efficiency. If you’re passionate about customer service, enjoy building strong relationships, and thrive in a fast-paced, collaborative environment, this is an exciting opportunity to make a real difference within a leading online school.

KEY RESPONSIBILITIES:

Be responsible for providing world-class customer service to existing Kings InterHigh families

Support second-tier case resolution and enquiries.

Support the onboarding of new families through parent inductions and regular drop ins.

Communicate with families through a variety of communications methods including email, phone and live events.

Support the retention of families by providing high-quality personalized service and ensuring first-time resolutions.

Process student withdrawals from the school.

Experience within the education sector or similar customer-centric environments.

Familiarity with cross-functional collaboration and influencing business strategy through data-driven insights.

Knowledge of customer satisfaction metrics and improvement methodologies.

Investigate and respond to concerns and complaints, and hardship requests.

Support the processes of rolling and annual renewals.

Liaise with staff across the school to support the resolution of stakeholder complaints

Keep up to date with all knowledge sources and updates within the company, to ensure the most accurate information is shared with parents

Be conscientious in supporting their own professional development and learning.

THE IDEAL CANDIDATE WILL HAVE:

Demonstrate excellent written and verbal communication skills.

Highly computer literate with strong system skills.

Excellent Customer Service and problem-solving skills.

Ability to work as a team and individually.

Ability to manage your own workload effectively.

Capable of working effectively in dynamic and changing environments.

Experience working in customer service or in a similar environment.

A flexible, enthusiastic and energetic approach, with the ability to thrive in a business with a dynamic, innovative and collaborative culture.

Considerable interpersonal skills with the ability to form good relationships.

The ability to work independently where necessary but in a collaborative team environment where appropriate.

The ambition to place Inspired Online Schools offering at the forefront of the marketplace.

SAFEGUARDING STATEMENT:

Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.

SCHOOL APPLICATION FORM:

Please download and complete our Inspired Application Form and submit alongside your CV.

Inspired Non-Teaching Application Form

Visit our careers site for more information; https://jobs.inspirededu.com

Apply Now

Refine Your Search

retentions advisor jobs in london, gtl

Family Support Advisor

Client Engagement Manager

Customer Experience Advisor

Customer Service Advisor - Retentions Team

Apprentice Customer Service Advisor

Client Advisor (Temporary)

Student recruitment officer / Course Advisor

AI Assurance Advisor

Contact Centre Customer Success Manager

Customer Success Manager

Enterprise Customer Success Manager

HR & ER Advisor

Employee Relations Advisor

Membership Advisor

HR Advisor

Enterprise Customer Experience Manager

Customer Experience Manager, Enterprise

Client Success Advisor

Investment Analyst - Hedge Fund Investor Relations

Customer Success Manager

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ROLE SUMMARY:

KEY RESPONSIBILITIES:

THE IDEAL CANDIDATE WILL HAVE:

SAFEGUARDING STATEMENT:

SCHOOL APPLICATION FORM:

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