Senior hr consultant Work, Jobs in London, Gtl (with Salaries)

Senior Consultant-Customer Relationship-UK
Infosys —London
- Oracle
- Management
- Analysis skills
1h
Senior Associate, HR Talent Management (12 month Fixed Term)
Ares Management —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Annual leave
Human Resource Business Partner (UK)
Hilco Global —London
- Full-time
- Master's degree
- Bachelor's degree
- Driving
- Life insurance
4d
Senior Business Partner, VCOMM & New Ventures
Viasat, Inc. —London
- Full-time
- Bachelor's degree
- Human resources
- Business
11d
HR Specialist UK - Fixed Term Contract ( 6 months), Global Medical Accommodations
Amazon UK Services Ltd. —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Consultant, Public Sector (Health) Major Programmes – Human Capital, Technology & Transformation
Deloitte —London
- Hybrid work
- Analysis skills
- Contracts
- Leadership
Sr. Workday Compensation Consultant - Global
Concentrix —London
- Full-time
- Remote
- Microsoft Excel
- Customer service
- Microsoft Office
- Paid training
- Work from home
Senior Consultant/ Managing Consultant- HR Transformation Oracle HCM
Capgemini Sogeti —London
- Hybrid work
- Oracle
- Human resources
- Mentoring
Senior Consultant- HR Transformation (Oracle HCM)
Capgemini Sogeti —London
- Hybrid work
- Oracle
- SQL
- Business development
Consultant/Senior Consultant - HR Operating Model Specialist
Capgemini Sogeti —London
- Hybrid work
- Human resources
- AI
- Time management
Managing Consultant- HR Transformation (SuccessFactors)
Capgemini Sogeti —London
- Hybrid work
- Project management
- Human resources
- Agile
Consultant, Senior Consultant, Infrastructure & Capital Programmes, Major Programmes, Human Capital
Deloitte —London
- Hybrid work
- Analysis skills
- IT
- Communication skills
10d
Head of Employee Relations
Arup —London
- Hybrid work
- Oracle
- Analysis skills
- Bachelor's degree
11d
Learning and Development Consultant
Edenred —London
- Up to £55,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
Change Consultant
Hitachi Solutions —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
8d
Senior Consultant, Executive Reward
Mercer —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Consultant, Private Sector, Major Programmes – Human Capital, Technology & Transformation
Deloitte —London
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
Senior Manager, Health & Safety EMEA
Michael Kors —London
- £72,000 - £104,000 a year
- Full-time
- English
- Microsoft Office
- No degree
- Employee discount
13d
Lead ES People Consultant
Salesforce —London
- Full-time
- AI
- Communication skills
11d
Senior Specialist, Process Excellence
Insulet Corporation —London
- Full-time
- System design
- English
- Bachelor's degree

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senior hr consultant jobs near london, gtl

Senior Consultant-Customer Relationship-UK

Infosys -
London

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Job details

1 hour ago

Qualifications

Oracle
Management
Oracle EBS
Analysis skills
Continuous improvement
ITIL
Customer relationship management
Human resources
Mentoring
Payroll
Agile
IT

Full job description

Role – Senior Consultant
Technology – Customer Relationship
Location – UK
Business Unit – ORC
Compensation – Competitive (including bonus)

Job Description

Role Overview
The Customer Relationship Manager (CRM) acts as the primary interface . The role is responsible for managing client relationships, ensuring service satisfaction, and aligning Infosys service delivery with strategic, operational, and governance expectations.
The CRM operates within a complex multi-stakeholder environment involving ,ESR Central Team, organisations, and internal Infosys delivery functions, ensuring that service outcomes support the ESR programme’s objective of delivering an integrated HR and Payroll service ..

Key Responsibilities
1. Client Relationship Management

Act as the primary point of contact for ESR Central Team stakeholders
Build and maintain strong, trusted relationships with:
- Central Team
- Programme stakeholders and user organisations
Ensure a structured and proactive engagement model across all service layers
Represent Infosys in governance forums, service reviews, and stakeholder meetings

2. Service Delivery Alignment

Ensure Infosys service delivery aligns with:
- Contractual commitments
- Service Level Agreements (SLAs)
Work closely with Service Delivery, Technical, and Functional teams to:
- Translate client requirements into actionable delivery plans
- Ensure service performance meets expectations
Monitor service health and proactively address risk areas

3. Stakeholder Communication & Engagement

Establish effective communication channels between Infosys and stakeholders, enabling:
- Clear feedback loops
- Timely communication of service updates, risks, and changes
Support programme-wide communication strategies that ensure ESR stakeholders understand service capabilities and changes
Facilitate collaboration across NHS user communities and Infosys delivery teams

4. Issue Escalation & Resolution Management

Act as the escalation point for critical service issues and customer concerns
Coordinate resolution across:
- Application Support teams
- Infrastructure and Technical teams
- Change & Release teams
Ensure timely resolution and transparent communication throughout incident lifecycles
Maintain customer confidence during service disruptions

5. Continuous Improvement & Customer Advocacy

Identify service improvement opportunities based on:
- Customer feedback
- Service performance trends
- Operational challenges
Promote adoption of best practices across organisations
Work with delivery teams to implement service improvement initiatives

6. Governance & Reporting

Provide regular reporting on:
- Customer satisfaction
- Service performance
- Risks and escalations
Participate in joint governance forums with programme leadership
Ensure adherence to governance, compliance, and audit expectations

Key Skills & Experience
Essential

Proven experience in client relationship management within IT services or managed services environments
Strong stakeholder management experience in complex, multi-party programmes
Experience working with public sector
Knowledge of service delivery frameworks (ITIL or similar)

Desirable

Experience with Oracle E-Business Suite / ESR systems
Understanding of HR, Payroll, and workforce systems
Experience in large-scale transformation or transition programmes

Key Competencies

Stakeholder relationship management
Strategic communication and influencing
Service orientation and customer focus
Problem-solving and escalation management
Commercial awareness and contractual understanding

Preferred

Should be an excellent planner when it comes to perform release planning and other delivery planning.
Should have excellent problem-solving skills
Responsible for Coaching and mentoring team members with experience of managing 5+ team members
Experience with Lean / Agile development methodologies & ITIL Methodologies.

Personal
Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include:

High analytical skills
High customer orientation
High quality awareness

Why Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”

Apply Now

Refine Your Search

senior hr consultant jobs in london, gtl

Senior Consultant-Customer Relationship-UK

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