Station agent Work, Jobs in London, Gtl (with Salaries)

Customer Service Agent
Mr Lender —Loughton
- Full-time
- Customer service
- Computer literacy
- Administrative experience
- Free parking
- Annual leave
Quick apply
Front Office Team Member (Camden Lock)
Holiday Inn London Camden Lock —London
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Referral programme
Quick apply
14d
Delivery Station Liaison Agent
Amazon UK Services Ltd. —Enfield
- Full-time
- Customer service
- English
- Administrative experience
Front Desk Agent
4C Group —London
- Full-time
- Hotel
- Hotel experience
- Employee discount
Quick apply
Assistant Procurement Officer
Tower Hamlets —London
- £39,807 - £41,637 a year
- Microsoft Excel
- Communication skills
- Annual leave
5d
Guest Services Agent
Royal Lancaster London —London
- £26,685.73 - £30,000.00 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Sales & Reservations Agent
London Serviced Apartments Ltd —London
- £25,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Sales
Quick apply
Guest Service Manager
Holiday Inn Express Royal Docks —London
- Maintenance
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
7d
Night Guest Service Agent
Royal Lancaster London —London
- £26,685.73 - £30,000.00 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
13d
Reservations Agent
Millennium Hotel and Resorts UK —London
- £27,000 - £27,250 a year
- Bar
- Hotel
- Organisational skills
- Annual leave
- Employee discount
Quick apply
AI Agent Operations Specialist (FTE 60%)
Delfa AI —London
- APIs
- AI
Quick apply
Host
Petersham Nurseries - Richmond —Richmond
- Up to £14.21 an hour
- Part-time
- Project management
- Organisational skills
- SharePoint
Quick apply
13d
Network Control Centre (NCC) Apprentice – Business Administrator Apprenticeship
DHL —London Heathrow Airport
- Full-time
- Microsoft Outlook
- English
- IT
- Free parking
- Employee discount
8d
Specialist Aviation Security Agent
Securitas —Hounslow
- £12.90 - £14.59 an hour
- Overtime
- Travel
- Communication skills
- School
- Referral programme
Quick apply
Cluster Reservations Agent (Part-Time)
DoubleTree by Hilton London – West End —London
- Part-time
- Bar
- Hotel
- University
Quick apply
14d
Assistant Front Office Manager
Virgin Hotels —London
- Weekend availability
- Customer service
- English
- Hotel
- Annual leave
Quick apply
Backend Engineer
Gradient Labs —London
- Full-time
- Hybrid work
Field Engineer (Presales)
Tessl —London
- Full-time
- Hybrid work
- AI
5d
Sub Agent
Morgan Sindall Plc —London
- Full-time
- Construction
Founding Deployed Engineer
Delfa AI —London
- Full-time
- AI
- Gym membership
Quick apply

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Customer Service Agent

Mr Lender -
Loughton

Quick apply

Job details

Full-time

Benefits

Free parking
On-site gym
Annual leave
Company pension
Company events
Private medical insurance
Gym membership
Referral programme
On-site parking

Qualifications

Customer service
Computer literacy
GCSE
Administrative experience
Organisational skills
Customer support
Financial services
Communication skills

Full job description

Job Title: Customer Service Agent

Salary: Competitive

Main Purpose of the Role: The main focus of the Customer Service role is to assist our customers with any queries or concerns they may have regarding their account and to ensure we are finding and reaching the best possible outcome for them. This includes assisting customers through all forms of communication including Calls, Emails, LiveChats and Letters.

Benefits

Working within a newly refurbished dedicated office space with free onsite employee gym
Access to a large breakout space with comfortable seating, pool table and arcade games
Free on-site parking
Central Line Train station within one-minute walk with quick access to Central London
Close road links to M11/M25/A406/A12 and London
Social events
Pension Scheme
Healthshield (health cash back scheme and counselling services)
28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days)
Eye Test / Glasses reimbursement scheme
Various team and personal reward incentives

Main Duties and Responsibilities

Our aim is to provide the best possible customer service to each and every customer, which includes;

Listen carefully and understand customers’ circumstances and needs
Answering all customer general queries via LiveChat, Phone, Email and Letter
To achieve your individual daily targets as set by your line manager
Dealing with customers minor complaints in a quick and effective way, ensuring the outcome is in the best interest of both the customer and the company
Contacting customers that are at application stage, to help them proceed with their application in a timely manner and support them through their Mr Lender journey
Identifying the needs of a vulnerable customer
Updating customer accounts accordingly with all the information received from any form of communication
Ensure that all communication with customers is clear and easy to understand and where appropriate is adapted to the customer’s needs
Work to continually improve on the quality of communication, ensuring customers are treated fairly to ensure good outcomes
Work within the quality assurance guidelines and carry out the standard compliance checks
Adhere to the SMCR conduct rules

This is a summary of the role and the employee is expected to undertake additional ad-hoc duties

Person Specification /Skills/Education and Attributes:

Highly desirable

Confident telephone manner
Strong written, listening and verbal communication at all levels
A personable approach
Approachable, empathetic and considerate
Accurate attention to detail
A team player who can demonstrate initiative
Ability to manage own workload and meet Company targets
Excellent customer service - ability to provide solutions
Computer literate
Excellent administrative and strong organisational skills
You must act with integrity
The ability to stay calm whilst under pressure
You must act with due care, skill and diligence
You must be open and cooperative with the FCA, and other regulators
You must pay due regard to the interests of customers and treat them fairly
You must seek to achieve good customer outcomes specifically in relation to;
- Affordability
- Sustainability
- Customer understanding
- High levels of customer support

Desirable

GCSE grade C or above in English and Maths (or equivalent)
Familiar with the financial services marketplace or regulated environment
Experience in a call centre environment

Job Type: Full-time

Benefits:

Company events
Company pension
Free parking
Gym membership
On-site parking
Private medical insurance
Referral programme

Education:

GCSE or equivalent (required)

Experience:

customer service: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

station agent jobs in london, gtl

Customer Service Agent

Front Office Team Member (Camden Lock)

Delivery Station Liaison Agent

Front Desk Agent

Assistant Procurement Officer

Guest Services Agent

Sales & Reservations Agent

Guest Service Manager

Night Guest Service Agent

Reservations Agent

AI Agent Operations Specialist (FTE 60%)

Host

Network Control Centre (NCC) Apprentice – Business Administrator Apprenticeship

Specialist Aviation Security Agent

Cluster Reservations Agent (Part-Time)

Assistant Front Office Manager

Backend Engineer

Field Engineer (Presales)

Sub Agent

Founding Deployed Engineer

I want to receive the latest job alerts for station agent in london, gtl

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