Travel advisor Work, Jobs in London, Gtl (with Salaries)

Customer Service Advisor
Liberty —London
- POS
- Communication skills
Customer Transitions Advisor
Metropolitan Thames Valley —London
- £41,236 - £43,406 a year
- Full-time
- Travel
- Organisational skills
- Communication skills
Quick apply
2d
Sales Advisor - Relay - Heathrow Airport (PT)
Lagardère Travel Retail (UK & IRE) —London
- £14.80 an hour
- Part-time
- Customer service
- Cash handling
- Communication skills
Quick apply
12d
Student Recruitment Advisor
West Dean College —London
- £33,000 - £36,000 a year
- Full-time
- Sales
- Microsoft Office
- Databases
- Employee assistance programme
- Employee discount
5d
Travel Services Operations Advisor - EMEA
TikTok —London
- Bachelor's degree
- Continuous improvement
- Travel
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Leadership
Travel Support Consultant, London
Duffel —London
- Weekend availability
Quick apply
Career Coach
Ingeus —London
- £33,000 a year
- Full-time
- Remote
- Computer literacy
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
2d
NHS 111 Health Advisor - Barking
London Ambulance Service NHS Trust —Barking
- £30,630 - £32,346 a year
- Weekend availability
- Communication skills
- Annual leave
5d
Re-engagement Employment Advisor
Ingeus —London Borough of Islington
- £31,930 a year
- Full-time
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
12d
Sales Advisor
Samsonite —London
- Part-time
- Customer service
- Merchandising
- Cash handling
2d
Personal Assistant - Global Data Group
Columbia Threadneedle Investments —London
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Work from home
12d
Digital Learning Advisor
QA —London
- Travel
- Teaching
- Annual leave
- Employee assistance programme
10d
Marketing Coordinator - Skincare - Travel Retail West (based London)
Estee Lauder —London
- Hybrid work
- Organisational skills
- Communication skills
- Marketing
12d
External Relations and Advocacy Advisor
MSI Reproductive Choices —London
- £34,200 - £42,750 a year
- Full-time
- Microsoft Powerpoint
- English
- Analysis skills
Learning and Engagement Advisor
JoJo Maman Bébé —London
- Hybrid work
- Travel
- Organisational skills
- Training & development
- Annual leave
Centre Support Advisor
London Borough of Havering —Romford
- £31,611 - £33,987 a year
- Weekend availability
- Microsoft Word
- Marketing
- Administrative experience
Travel Retail UK Beauty Advisor
PUIG —London
- Customer service
- English
Skills Delivery Manager
Shaw Trust —London
- £45,605 - £52,048 a year
- Management
- Travel
- Recruiting
- Annual leave
- Employee assistance programme
Prada Travel Beauty Advisor, London Heathrow Terminal 3 (40 Hours)
l'Oréal —London
- Full-time
- Annual leave
- Referral programme
Quick apply
12d

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Customer Service Advisor

Liberty -
London

Apply Now

Job details

Qualifications

Customer service call handling
Retail payment processing systems
Inbound customer enquiry call handling
Zendesk
POS
Customer support
Customer interaction
Communication skills

Full job description

Role Overview:

The clue’s in the name, this role is all about service. As a Customer Service Advisor, you will be the first point of call, whether that's across our online channels or on the service desk in our Flagship store. Impeccable communication skills are essential, along with having the ability to effectively deal with customer queries in a cool, calm and collected manner. If ‘dedicated’, ‘diligent’ and ‘decisive’ describe you down to a T, then Customer Services may just be the perfect place for you.

Key Responsibilities:

Customer Focus

Replies to customer queries articulately, professionally and in a timely manner both in person and online.
Aims to provide an outcome with first-time response or face to face solution.
Provides consistent, accurate and helpful information to customers.
Ensures customer follow-up is completed within department SLAs and as necessary escalates complaints.

Standards

Answers queries using accurate and appropriate language in all physical, verbal and written communications.
Completes processes efficiently and correctly, specifically transactions on POS or in AX Dynamics and when completing tasks in Zendesk.
Maintains high standards of organisation and compliance for all working areas, both front and back of house.
Personal grooming and dress-code adheres to company guidelines.

Service Excellence

Liberty London ambassador for Customer Service to always ensure exceptional quality of experience, whether in face or online.
Delivers outstanding impressions to develop lasting relationships with customers.
Proactively improves personal knowledge of Online and Flagship services, promotions, marketing and event activity.
Awareness of latest trends, competitor activity and best practice customer service.

About You:

Customer Service professional within retail, hospitality or travel.
Excellent verbal, aural and written communication skills.
Professional and friendly interpersonal skills.
Trusted to work with confidential and sensitive information.
Previous experience working for a high-end luxury brand.
Organised with proven ability to work to deadlines.
Able to remain calm under pressure and at times handle challenging conversations.

Key Performance Indicators (KPI’s):

Call answer rate and customer wait times.
Resolution of queries within SLA.
CSAT ratings.
Timely completion of tasks.
Accuracy of stock & order holdings.
Quality Assurance Scores.

Liberty is proud to be an equal opportunities employer and opposes all forms of unlawful discrimination. We are committed to creating an environment where people from all backgrounds can thrive – bringing their unique perspectives, skills, and experience to everything we do.

We are dedicated to eliminating both conscious and unconscious bias from our practices. Our approach is grounded in respect, fairness, and consistency, ensuring that no one is treated less favourably based on gender, race, age, disability, sexual orientation, religion or belief, or any other protected characteristic.

Apply Now

Refine Your Search

travel advisor jobs in london, gtl

Customer Service Advisor

Customer Transitions Advisor

Sales Advisor - Relay - Heathrow Airport (PT)

Student Recruitment Advisor

Travel Services Operations Advisor - EMEA

Client Engagement Manager

Travel Support Consultant, London

Career Coach

NHS 111 Health Advisor - Barking

Re-engagement Employment Advisor

Sales Advisor

Personal Assistant - Global Data Group

Digital Learning Advisor

Marketing Coordinator - Skincare - Travel Retail West (based London)

External Relations and Advocacy Advisor

Learning and Engagement Advisor

Centre Support Advisor

Travel Retail UK Beauty Advisor

Skills Delivery Manager

Prada Travel Beauty Advisor, London Heathrow Terminal 3 (40 Hours)

I want to receive the latest job alerts for travel advisor in london, gtl

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