artificial intelligence customer success Work, Jobs in london (with Salaries)

Junior Collections Officer
Splend —London
- Full-time
- Microsoft Office
- Organisational skills
Quick apply
Onboarding Success Manager, TWC
Atlassian —London
- Remote
- CRM software
- Salesforce
- Continuous improvement
Product Support Specialist - EMEA
Ashby —London
- £45,500 - £76,500 a year
- Weekend availability
- Remote
- Leadership
Customer Success Operations & Strategy
Contentsquare —London
- Full-time
- Hybrid work
- Sales
- Salesforce
- English
Quick apply
Helpdesk Coordinator
CBRE —London
- Full-time
- Hospitality
- English
- Administrative experience
Data Center Operations Intern
Serverfarm —London
- £7,000 - £7,500 a year
- Presentation skills
- Organisational skills
- Internship
Customer Success Manager UK&I – Accountancy SaaS
Silverfin —London
- Sales
- Project management
- Accounting
Customer Success Manager - Public Sector
Salesforce —London
- Full-time
- Salesforce
- Agile
- Communication skills
8d
AI Strategist, Generative AI Innovation Center
AWS EMEA SARL (UK Branch) —London
- Full-time
- Oracle
- Military
- Windows
AI Adoption & Preparedness Analyst
Department for Science, Innovation & Technology —London
- £36,735 - £43,020 a year
- Part-time
- Hybrid work
- Doctoral degree
- Data analysis skills
- Master's degree
- Annual leave
- Employee discount
13d
Account Executive - Tableau
Salesforce —London
- Full-time
- Sales
- Financial services
- Banking
Associate Consultant (UK) - Entry-Level Technology Consulting (Life Sciences)
Veeva Systems —London
- £40,000 a year
- Full-time
- Hybrid work
- English
- Travel
- Communication skills
Associate Implementation Analyst
Corpay —London
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
- Life insurance
5d
Welcome Desk & Workplace Experience Host
Equinix —London
- Full-time
- Hospitality
- Microsoft Outlook
- English
Associate Director - Customer Success Management (Insurance)
Moody's —London
- English
- Bachelor's degree
- Travel
Associate Product Manager
Hootsuite —London
- £80,700 - £113,100 a year
- Remote
- Computer Science
- Sales
- Engineering
Customer Success Executive (UK)
Creatio —London
- Hybrid work
- Sales
- ERP systems
- English
Quick apply
Strategic End State Programme Lead
HM Land Registry —London
- £61,923 - £66,656 a year
- Part-time
- Presentation skills
- Leadership
- Negotiation
- Annual leave
6d
Supply & Demand Manager (10 Months FTC)
Bloom & Wild —London
- Google Suite
- Microsoft Excel
- Analysis skills
- Work from home
- Employee discount
Customer Support Specialist
Echobox —London
- Full-time
- Hybrid work
- Sales
- English
- Analysis skills

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Junior Collections Officer

Splend -
London

Quick apply

Job details

Full-time

Qualifications

Accounting software
Microsoft Office
Xero
Organisational skills

Full job description

About us

At Splend, we’re on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straight forward, no strings attached access to vehicle ownership.

But we aren’t just about vehicle ownership; We are also fast-tracking the transition to green mobility, and we are leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.

About the role

The Collections Officer plays a key role in protecting the financial health of the business by managing overdue accounts and driving effective debt recovery outcomes. You'll bring a professional, solutions-focused approach to every customer interaction, balancing empathy with commercial sense, while working within the framework of credit control best practice and relevant legislation

What you'll be doing

Manage and chase overdue accounts across the full collections cycle. From initial contact through to payment arrangement, settlement negotiation, and potential escalation to recovery agents or bailiffs.
Monitor and reconcile debtor balances, maintaining accurate, up-to-date records with all correspondence and notes logged against the correct account
Negotiate payment plans and settlements in line with company policy, balancing commercial outcomes with a fair and empathetic approach to every customer interaction
Liaise with customers via phone and email, building and maintaining relationships that support timely payment while protecting customer retention
Work closely with internal teams and external collections partners to ensure processes are followed consistently and debtors are held accountable
Uphold credit control policies and Treating Customers Fairly (TCF) principles in every interaction, ensuring compliance is embedded in day-to-day practice
Report weekly on aged debt and account status, using data to identify trends, flag risks, and drive continuous improvement in collections processes

What you'll bring

Proven experience in debt collection with a solid understanding of collections policy, procedures, and best practice.
Comfortable managing a high volume of accounts and calls, with strong organisational skills, attention to detail, and the ability to prioritise a demanding workload
Confident communicator with the interpersonal skills to deal effectively with a range of customers and stakeholders
Proficient in Microsoft Office (intermediate to advanced), with experience using accounting software such as Xero (desirable but not essential)
A proactive, collaborative team player who's equally comfortable working on their own initiative and contributing to shared workloads

Splend is a dynamic growth company with a shared vision for success. Our benefits are thoughtfully designed to attract individuals who thrive in an environment where they can contribute to and celebrate in the process of building a global brand with true impact.

At Splend, we value diversity and inclusion and consider it as key to our success. We are dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.

When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Refine Your Search

artificial intelligence customer success jobs in london

Junior Collections Officer

Onboarding Success Manager, TWC

Product Support Specialist - EMEA

Customer Success Operations & Strategy

Helpdesk Coordinator

Data Center Operations Intern

Customer Success Manager UK&I – Accountancy SaaS

Customer Success Manager - Public Sector

AI Strategist, Generative AI Innovation Center

AI Adoption & Preparedness Analyst

Account Executive - Tableau

Associate Consultant (UK) - Entry-Level Technology Consulting (Life Sciences)

Associate Implementation Analyst

Welcome Desk & Workplace Experience Host

Associate Director - Customer Success Management (Insurance)

Associate Product Manager

Customer Success Executive (UK)

Strategic End State Programme Lead

Supply & Demand Manager (10 Months FTC)

Customer Support Specialist

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