Automotive customer service Work, Jobs in London (with Salaries)

Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Automotive Sales & Customer Specialist
Splend —London
- Weekend availability
- Sales
- Customer service
- Communication skills
Quick apply
Customer Services Advisor
Women's Pioneer Housing —Hammersmith
- £29,350 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
4d
Client Services Executive
Creative Car Park Ltd —London
- £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick apply
4d
Mercedes-Benz Trainee Service Consultant
Sytner Mercedes-Benz of Loughton —Loughton
- Weekend availability
- Customer service
- No experience needed
- Administrative experience
- Employee discount
Customer Service Representative
Moove Lubricants —Gravesend
- Full-time
- Spanish
- Customer service
- Salesforce
- Free parking
- Employee assistance programme
Quick apply
11d
Customer Assistance Coordinator - Home Assistance 6 month FTC
Allianz —Croydon
- Weekend availability
- Customer service
- Organisational skills
- Financial services
- Annual leave
- Employee discount
Rental Sales Agent
Green Motion Car and Van Rentals —London
- Up to £36,000 a year
- Part-time
- Hospitality
- Sales
- Customer service
Quick apply
Service Consultant x2
BMW —London
- Overtime
- Driving
- Communication skills
- Annual leave
- Employee discount
Customer Assistance Coordinator - Home Assistance
Allianz Partners —London
- From £29,000 a year
- Weekend availability
- Customer service
- Organisational skills
- Financial services
- Annual leave
- Work from home
Quick apply
Customer Service Advisor
MKL Motors —Grays
- £28,000 - £33,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Communication skills
Quick apply
9d
Customer Success Executive - 12 Month Placement Year
Pod —London
- £25,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
10d
Sales Enquiry Advisor - P/t
Hedin Automotive —Bromley
- £16,848 - £19,848 a year
- Sales
- Customer service
- IT
- Annual leave
- Employee assistance programme
Service Advisor
Porsche Retail Group —London
- £36,000 a year
- Full-time
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
5d
Customer Operations Specialist
Octopus Electric vehicles —London
- Full-time
- Hybrid work
- Phone etiquette
Quick apply
Customer Service Advisor (P/t)
Hedin Automotive —Bromley
- £15,924.48 - £18,948.48 a year
- Overtime
- Sales
- Customer service
- IT
- Annual leave
- Employee assistance programme
12d
Sales Advisor - Kia East London
Glyn Hopkin —East London
- £30,000 - £50,000 a year
- Sales
- Customer service
- Negotiation
Used Car Salesperson
Keecars —London
- £30,420.00 - £38,894.84 a year
- Full-time
- Sales
- Customer service
- English
- Employee discount
Quick apply
3d
Property Administrator
Euro Car Parks —London
- £27,000 - £35,000 a year
- Full-time
- Microsoft Outlook
- Sales
- Customer service
Quick apply
1d
BYD Car Sales Advisor
Glyn Hopkin —Romford
- £40,000 a year
- Weekend availability
- Sales
- Customer service
- English
- Life insurance

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automotive customer service jobs near london

Assistant Customer Service Manager

Return on Investment Ltd -
Walton-on-Thames

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year

Benefits

Annual leave
Company pension
Private medical insurance
Gym membership
Car scheme

Qualifications

Customer service
Analysis skills
Communication skills

Full job description

Assistant Customer Service Manager

Location: Walton on Thames, Surrey
Job Type: Full time, Permanent
Working Hours: Standard business weekday hours, hybrid working with 3 days in the office and 2 days remote
Salary: £40,000 - £45,000

About Us

At ROI, we support 70% of the UK’s automotive brands in achieving their strategic sales goals and delivering exceptional customer service. By merging innovative marketing strategies with cutting edge tech solutions, we connect consumers and manufacturers, driving industry transformation. Our expertise shines through our work with global brands like BMW, JLR, Volvo, Kia, and Volkswagen.

As we continue to grow, we're looking for an Assistant Customer Service Manager to help deliver a high performing, customer focused customer service operation. This is an exciting opportunity to play a key role in shaping customer experiences, supporting operational excellence and driving continuous improvement across a complex service environment.

The Role

We’re looking for a confident and collaborative Assistant Customer Service Manager to join our team. Reporting to the wider Customer Service leadership team, you will own the delivery of a consistent, compliant and high quality customer experience while working closely with operational teams, dealer partners and key stakeholders across the business.

This role combines operational performance management, complex case resolution, stakeholder engagement and continuous improvement. You’ll lead on high risk customer cases, legal and regulatory compliance, develop team capability and use insight to drive service enhancements that improve both customer outcomes and operational performance.

Key Responsibilities

Own the performance and effectiveness of the customer contact operation, ensuring excellent customer outcomes across all service channels.
Monitor service performance, customer satisfaction and complaints metrics, identifying opportunities for continuous improvement.
Provide leadership, coaching and direction to Senior Customer Service Advisors.
Manage complex customer cases, including vehicle rejections, Consumer Rights Act cases and other escalated issues.
Act as a key point of contact for dealer network escalations, disputes and customer concerns.
Deliver best in class customer service response to major incidents, ensuring clear communication and effective resolution.
Analyse customer feedback, complaints and performance data to identify trends and drive service improvements.
Produce insight and reporting to support decision making and highlight risks and opportunities.

What We’re Looking For

We’re looking for a proactive and customer focused professional who enjoys solving complex challenges, building strong relationships and driving continuous improvement. If you thrive in a fast paced environment and are passionate about delivering exceptional customer experiences, we'd love to hear from you.

Key Skills & Experience

Experience working within a customer service, customer experience or contact centre environment.
Experience managing complex customer cases, complaints and escalations.
Understanding of the Consumer Rights Act and its application within customer case handling.
Strong stakeholder management and communication skills.
Strong analytical and problem solving skills.
Experience coaching, developing or supporting team members.
Experience working with dealer networks or vehicle rejection cases would be advantageous.

Why Join Us?

We understand how important it is to look after our employees so in return for the hard work, we offer amazing benefits including:

A £500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.
Access to education bursaries to learn new skills.
A day off and a voucher to get yourself something nice on your birthday.
Company pension.
Healthcare plans including private medical insurance and dental cover.
22 days annual leave rising to 30 with length of service.
Subsidised car purchase schemes available.

How to Apply

If you're interested in joining us as an Assistant Customer Service Manager, apply today.

We encourage applications from all backgrounds and are committed to providing an inclusive, supportive workplace.

Quick apply

Refine Your Search

automotive customer service jobs in london

Assistant Customer Service Manager

Automotive Sales & Customer Specialist

Customer Services Advisor

Client Services Executive

Mercedes-Benz Trainee Service Consultant

Customer Service Representative

Customer Assistance Coordinator - Home Assistance 6 month FTC

Rental Sales Agent

Service Consultant x2

Customer Assistance Coordinator - Home Assistance

Customer Service Advisor

Customer Success Executive - 12 Month Placement Year

Sales Enquiry Advisor - P/t

Service Advisor

Customer Operations Specialist

Customer Service Advisor (P/t)

Sales Advisor - Kia East London

Used Car Salesperson

Property Administrator

BYD Car Sales Advisor

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