Montcalm Mayfair
United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. The hotels in the collection include a historic brewery, reimagined as a vibrant modern hotel: Montcalm Brewery. A storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.
Our flagship hotel is on the brink of a bold new era. Its Grade II-listed building on the cusp of Park Lane has been sensitively refreshed by architects Holland Harvey. Interiors are being rejuvenated by Studio Mica and Studio Est. We have added a new signature restaurant helmed by a world-famous chef, alongside a dapper lounge and bar. Communal areas, bedrooms and suites have all been artfully redesigned; our spa and Grand Ballroom will re-emerge as modern icons.
Conscious, cultured, characterful, and considerate, Montcalm Mayfair is a five-star hotel set on a historic crescent that sits proudly at the top of Park Lane, steps from Hyde Park and the West End, with a toe in Marylebone, bringing a fresh, holistic hospitality approach to London luxury. The respectful, sensitive full restoration includes a wellness space, community-welcoming public spaces and a restaurant helmed by an internationally-acclaimed chef.
Why Join Montcalm Collection
- Competitive salary that reflects your talent, contribution, and potential.
- Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service—supporting your life beyond work.
- Paid birthday leave, so you can celebrate your special day your way.
- We celebrate life’s milestones with you, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
- Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice.
- Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
- Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments—helping you stay at your best.
- Preferential gym membership rates, helping you maintain your health and vitality.
- Continuous learning and development opportunities, from hands-on training to leadership masterclasses—empowering your career growth.
- Paid volunteering day, giving you the opportunity to support a charity close to your heart.
- Employee referral programme, rewarding you for bringing great talent into our teams.
- Complimentary meals on duty in our team restaurant.
- Exclusive room rate discounts across the Montcalm Collection.
- International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences.
- City-wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more.
- Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality.
- Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style.
Overview
The Waiter/ess works closely with the F&B team on providing the luxury experience to our guest throughout their dining from the moment they enter our property, throughout their experience at our facilities to a post stay experience should they need to call back regarding anything. Your role delivers outstanding customer service in a fast-paced dining environment. You will be responsible for greeting guests, taking orders, serving food and beverages, and ensuring a pleasant dining experience.
The Waiter/ess exhibit meticulous eye for detail, a passion for luxury and the ability to enhance customer experience. Your role is critical to creating lasting positive image, maintaining reputation and delivery of unparalleled guest experiences via seamless encounters and meaningful, personalised service delivery during the stay.
The Waiter/ess is an ambassador of Montcalm Collection and represents the brand and Company Values of belonging, sensitivity, wellbeing, changemaking and sustainability with professionalism, grace and warmth.
Responsibilities
- Greet guests warmly, escort them to their tables and ensure their needs are met throughout their dining experience.
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Provide detailed information about the menu, including specials and beverage pricing.
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Accurately take orders and ensure all requests, dietary preferences and food allergies are communicated to the kitchen and the bar team.
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Efficiently serve food and drinks while adhering to the highest standards of presentation and service.
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Ensure tables are properly set and cleared in a timely manner.
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Maintain an in-depth knowledge of the food and beverage offerings, including ingredients, preparation methods, and wine pairings, to confidently make recommendations.
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Actively promote additional items and special menu offerings to enhance guest experience.
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Ensure F&B outlets are impeccably clean and always organised, adhering to Health & Safety regulations.
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Work closely with kitchen team, bartenders and other attendants to provide a seamless service.
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Support fellow team members during busy periods or special events.
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Address any guest concerns or complaints with professionalism, resolving them promptly, or escalating them to the management.
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Assist in managing stock inventory, replenishing items as needed and reporting shortages to supervisors.
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Assist with the preparation and service for special events, banquets, and private dining experiences, ensuring that the event exceeds guest expectations.
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Ensure accurate billing, cash handling and payment procedures.
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Collaborate with kitchen team to ensure seamless communication and timely service.
Respond to emergency situations calmly and efficiently, following hotel protocols.This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business.
Skills and Qualifications
- Strong interpersonal skills and guest-oriented mindset.
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Excellent communication and guest service skills, with focus on creating memorable experiences.
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In-depth knowledge of food and beverage service, wine pairings and menu offerings.
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Familiarity with the Health & Safety regulations in F&B service (HACCP).
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Proficiency in POS systems.
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Ability to work under pressure in a fast-paced environment.
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Detail oriented and highly organised.
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High school diploma or equivalent required, a degree in hospitality or a related field is preferred.
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Minimum of 1 year of experience in a similar role is desired.
Working Conditions
- Flexibility with work schedules, including weekends, holidays and evenings.
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Physical demands such as being on the feet for long periods of time and manual handling.
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.
Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.
Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.
