ABOUT THE COMPANY
Join Jetex, an award-winning global leader in executive aviation with a unique ecosystem of more than 30 locations around the world whose success always springs from the engagement and talent of teams who create flexible, best-in-class trip support solutions. The company provides exceptional private terminals (FBOs), aircraft fueling, ground handling and global trip planning. It caters to both owners and operators of business jets for corporate, commercial and personal air travel. With professions that span our entire value chain - from trip planning to indulging passengers with exceptional hospitality - Jetex offers a vast range of career opportunities around the world. Committed to being an employer of choice, Jetex encourages employees to pursue their aspirations thanks to concrete development and learning opportunities, including personalized career itineraries, contribution to entrepreneurial projects and other initiatives.
ABOUT THE ROLE
The Operations Officer reports to the Operations Supervisors. This role will consist of managing and dealing with emails in a timely manner, answering phone calls and using in-house software. On the day to day running of the operation, staff will be required to perform flexible duties as directed by the line manager. With an open plan office, operation staff will often interact with crew over the radio and face to face taking payments and answering any questions, therefore aviation experience is preferable. You will also be liaising with third parties to organize the smooth running of the operations..
KEY RESPONSIBILITIES AND ACCOUNTABILITES
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Safety of team and equipment/assets at all times.
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Must display the highest level of customer service to all clients by maintaining pleasant, professional, friendly and outgoing attitude.Â
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Wing walking and marshalling to ensure safe services.
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Required to wear and maintain a professional uniform as supplied by Jetex along with PPE.
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Use GTM to update/view/assist handling requests, special requests and fuelling services.
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Coordinate with the Duty Officer on customer requests, questions, and needs maintain continuous quality services.
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Assist Duty Officer to coordinate the client's complaints.
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Operate office equipment to include but not limited to air-to-ground radios (base station), ground radios, GTM systems, computers and phones as required.
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Provide current airport information for crew and passengers (weather/flights plan, locations, services etc.).
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Knowledge of Customer Service should include assisting customers with hotel reservations, ground transportation, catering, limo service, local attractions, activities and other functions that will be helpful to the clients.
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Follow safety regulations, company policies, and guidelines from Jetex/London Airports.
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Any other duties assigned by Line Manager.
Compliance-related duties:
Adhere to the documented procedures of the organisation or department and retain documented evidence related to the performance of their role.
The employee is expected to exercise their duty of care and must be aware of their health and safety responsibilities, accountability and authority; and shall comply with the policies and procedures outlined by the organisation.
Minimum 1-2 years experience in aviation / airline / hotel industry/hospitality preferred.
 Knowledge of another language is a big plus
SPECIFIC / TECHNICAL SKILLS
Great interpersonal and communication skills.
Excellent in customer service.
Good knowledge in IT Skills (MS Office database management).
Professional look.
Full Driving License
Right to work in UK
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ESSENTIAL SKILLS & COMPETENCIES
Effective interpersonal and communication skills.
Maintains a good energy level.
Attention to detail with the ability to work under own initiative
Excellent experience working closely with clients
Effectively organizing and prioritizing workloads
Ability to multitask, take initiative, work efficiently, and be flexible with quick turnaround projects if they come up
Time management and organizational skills are a must
In depth information about the work area.
INTELLECTUAL:
Manages difficulty and complexity.
Acts with integrity.
TRANSFORMATION:
Innovates/introduces improvements.
Designs plans for alternative actions.
Attentiveness
RESULTS:
Solutions driven.
Uses analytical techniques.
Delivers against obstacles.
TEAM:
People orientated.
Effective communicator
Builds and promotes the value of team collaboration.
Acknowledges and gives credit to others
