business improvement district Work, Jobs in london (with Salaries)

Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Store Manager - Stratford
Michael Kors —London
- £45,000 - £65,000 a year
- Full-time
- Sales
- English
- Microsoft Office
Paralegal
Rio Tinto —London
- Project management
- Communication skills
- Employee assistance programme
1d
Adult ADHD Operational Support Manager
Oxleas NHS Foundation Trust —Sidcup
- £55,524 - £62,652 a year
- Full-time
- Leadership
3d
Senior Strategic Operations Manager
Ivana Deco Business Solutions Ltd —London
- £5,800 - £7,500 a month
- Full-time
- Management
- English
- Team management
Quick apply
9d
District Sales Manager - Chronosphere
Palo Alto Networks —London
- Sales
- Salesforce
- Organisational skills
District Manager
Prometric —London
- Full-time
- Presentation skills
- Travel
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Senior Logistics and Operations Manager
Indutex Industrial Solutions —London
- £5,800 - £7,600 a month
- Full-time
- Management
- ERP systems
- English
Quick apply
9d
Finance Business Partner
Equans —Lewisham
- Full-time
- Management
- Customer service
- ERP systems
- Annual leave
- Employee assistance programme
Senior Program Delivery Manager
Accel Knowledge Consulting Ltd —London
- £5,800 - £7,500 a month
- Full-time
- English
- Project management
- Continuous improvement
Quick apply
Business Analyst
Roke —Woking
- Full-time
- Agile
Director of Rooms
The Hongkong and Shanghai Hotels, Limited —London
- English
- Hotel
- Guest services
Finance Analyst
Equans —London
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
4d
Team Leader - Strategic Sites
East Herts Council —Hertford
- £54,189 - £60,547 a year
- Leadership
- Communication skills
- Free parking
- Annual leave
Senior Workforce Operations Manager
Growwlancer Corporate Solutions —London
- £5,700 - £7,500 a month
- Full-time
- Management
- Supervising experience
- Human resources
Quick apply
8d
Senior Fleet Operations Manager
Sumitrads Motors Group —London
- £5,600.00 - £82,059.65 a month
- Full-time
- In-person
- Leadership
- Communication skills
Quick apply
14d
Senior Logistics and Procurement Manager
PSM Integrated Solutions Limited —London
- £6,300 - £8,000 a month
- Full-time
- Microsoft Excel
- ERP systems
- Data analysis skills
Quick apply
9d
Senior Product Manager
Northbridge Digital Systems —London
- £5,000 - £7,500 a month
- Full-time
- English
- Product management
- In-person
Quick apply
Partnership Manager
Safer Business Network Ltd —London
- £43,250 a year
- Full-time
- Hybrid work
- Management
- Business development
- Supervising experience
- Annual leave
Quick apply
2d
Corporate Head of Environment
The Royal Borough of Kingston upon Thames —Kingston upon Thames
- £72,399 - £79,119 a year
- Full-time
- Hybrid work
- Contracts
- Annual leave
- Employee discount
4d

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business improvement district jobs near london

Head Of Customer Experience

Five Guys UK -
London

Apply Now

Job details

Permanent
Up to £70,000 a year

Benefits

Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Car scheme

Qualifications

Hospitality
Customer service
Leadership
Restaurant experience
Communication skills

Full job description

BURGERS & FRIES AND INCREDIBLE CAREERS!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge.

The Head of Customer Experience owns how Five Guys shows up for its customers across every touchpoint. This role leads customer support and feedback end to end, while acting as a brand guardian for all customer facing communication.

You will ensure every interaction reflects Five Guys tone of voice and core messages around freshness and quality, simplicity and comfort, our people, and how and why we do what we do. You will protect brand reputation across direct support, reviews, and social channels, and turn customer insight into action that improves the guest experience.

This role is focused on spotting patterns in customer feedback, identifying where service breaks down, and translating insight into clear guidance for stores, districts, regions, and countries across the JV.

WHAT YOU'LL DO

Own and run customer service across email, website forms, social channels, and review platforms
Respond quickly, accurately, and empathetically, keeping tone aligned to Five Guys friendly, honest, premium voice
Identify recurring issues, frustrations, and service patterns at store, district, and regional level
Deliver clear weekly and monthly reporting with trends, priorities, and practical recommendations
Share insight with operations, training, brand, and food safety teams to drive service improvements
Monitor social channels for engagement, sentiment, and service related feedback
Respond to reviews and social messages using brand safe language that builds trust and shows accountability
Maintain a clean and consistent customer feedback framework, including tagging for brand insight such as generosity, freshness, crew warmth, and consistency
Support leadership in shaping customer experience plans and help store teams adopt best practices
Contribute to training materials covering service standards, complaint handling, and communication habits
Escalate urgent or complex issues to the right teams and own follow up through to resolution
Complete ad hoc store visits to understand the customer journey firsthand
Own customer service standards, processes, and guidelines across all channels

YOUR EXPERIENCE

Hands on customer service experience in restaurants, hospitality, or retail
Strong written and verbal communication, with confidence handling sensitive situations
Experience managing customer contact across multiple channels, including social and reviews
Strong repoability to influence and drive change without direct operational control
Highly organised and comfortable managing high volumes of contact
Strong command of tone of voice and the ability to coach others
Experience responding publicly to reviews and social feedback in high visibility situations
Clear understanding of how customer communication shapes brand trust, quality, and consistency

OUR REWARDS AND BENEFITS

A generous annual bonus based on business performance
Pension scheme
Enhanced Maternity and Paternity leave
Electric car salary sacrifice scheme
Long service rewards after 5 and 10 years with Five Guys
Five Guys Perks & discounts
Invite to our annual General Managers conference - this year we celebrated in Lisbon!
Life assurance
Private medical via Vitality
Wellbeing support

Apply Now

Refine Your Search

business improvement district jobs in london

Head Of Customer Experience

Store Manager - Stratford

Paralegal

Adult ADHD Operational Support Manager

Senior Strategic Operations Manager

District Sales Manager - Chronosphere

District Manager

Senior Logistics and Operations Manager

Finance Business Partner

Senior Program Delivery Manager

Business Analyst

Director of Rooms

Finance Analyst

Team Leader - Strategic Sites

Senior Workforce Operations Manager

Senior Fleet Operations Manager

Senior Logistics and Procurement Manager

Senior Product Manager

Partnership Manager

Corporate Head of Environment

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